FAQs Purchase Info

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How much does the Business Subscription cost?
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To find the information about the cost for Business Subscription, please visit: https://www.projectplan365.com/purchase.

How much does the Individual Subscription cost?
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To find the information about the cost for Individual Subscription, please visit: https://www.projectplan365.com/purchase.

Why I cannot purchase from Microsoft Store?
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If you can not purchase from Microsoft Store please download and install our latest application from our website: https://www.projectplan365.com/download/. Then proceed with the purchase from our website directly: https://www.projectplan365.com/purchase/.

How to use Project Plan 365 app over different platforms and devices?
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In order to use the full editor on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Individual Subscription from our website or from store. You can purchase the Individual Subscription from the following link: https://www.projectplan365.com/purchase/. Please download and install our latest app from this link:https://www.projectplan365.com/download/. In order to use the UPS subscription, just sign in with your email and password from the Project Plan 365 app (look upper right corner for sign in button).For more information read our online help: https://www.projectplan365.com/onlinehelp.

How much does a subscription cost?
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You can find the cost for Individual/Business Subscription at the following link: https://www.projectplan365.com/purchase/
Why doesn't your website let me buy one subscription?
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If you try to buy a certain amount of subscriptions and the website does not allow it, you must remove the assigned resources from Online Portal.
I want to know if there were any discount to an individual subscription.
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We are sorry but, for individuals, we don't have a discount at this time. Also, I think our rate is more convenient than other alternative apps. With this subscription you can edit your files on any platform, just by signing in inside application.​​
Can I use the same subscription on multiple devices?
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On our website or in Microsoft Store/App Store we offer the Individual Subscription model and with one simple Sign In you can use our product on multiple devices and multiple platforms.
Can you send invoice after purchase?
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We automatically send to you the invoice attached to the confirmation order email. We send the confirmation order email on the email address you used when you placed the order.​
I didn't receive the invoice after payment. I purchased the app from store.
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If you have purchased the subscription from App Store, Microsoft Store or Google Play Store we cannot generate any invoice for orders because the order was not placed with us and because we have no access to your account. You will need to contact them directly to obtain the invoice. We cannot reach out to them in your behalf.​​
We have been attempting to purchase but the online system is failing to let us process the purchase, with message of "Invalid Requested Domain".
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Please clear your browser cache and try again.​
Is there a minimum number of users required when buying a business subscription?
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If you want to purchase the Business Subscription you need minimum 1 subscription.
How can I purchase a Business subscription?
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If you want to buy a Business Subscription please read this article: https://www.projectplan365.com/articles/purchase-business-subscription/​.
How to renew a business subscription?
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If you want to renew you Business Subscription please read this article: https://www.projectplan365.com/articles/renew-business-subscription/.
What are the Co-Terms for Business Subscription?
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To find out the CO-TERMs for Business Subscription please read this article: https://www.projectplan365.com/articles/co-term-business/.
What are the differences between Individual Subscription and Business Subscription?
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The Individual subscription offers the basic functionality of editing. The Business Subscription adds other features including real-time collaboration, master project and subprojects feature and access to our private Drive 365 cloud.
If I purchase the Individual Subscription can I upgrade to Business Subscription?
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To upgrade from the Individual Subscription to Business Subscription please Sign In with your email and password in our Online Portal page. Then, click on Upgrade to Business button in Account page.​
Are there any monthly subscriptions, or is it annually only?
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We sell our product only with annual subscription.​
What subscription do I need to edit the file?
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To edit files you can purchase the Individual Subscription or the Business Subscription that add other features including real time collaboration, master project and subprojects, resource pool and access to our private Drive 365 cloud.​
After I buy the Individual package from the website will I receive a license key?
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Our products are subscription based. After you buy the Individual Subscription you will have the subscription assigned to the email address on which you were logged in when the payment has been done.
Can I buy monthly subscription?
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We offer only annual subscriptions.
Do I need a susbcription for each user?
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You need a subscription for each user that needs to edit the file. For viewers you can use our web application.
Can I purchase multiple licenses under the same account?
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You can purchase multiple licenses under the same account and this is the administrator.
Why does your web page not allow me to buy the Individual subscription?
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The system looks at the current trial your account is in when purchasing a subscription. Please cancel the Trial for Business Subscription and the system will allow you buying the Individual Subscription.
I've tried to purchase, but got the error: "An error has occurred. Please contact the system administrator"
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Based on the error looks like a temporary issue with Pay Pal service. Please try again in 1 hour.