FAQs Purchase Info

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Does the Enterprise license have any geographical restrictions?
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There is no geographical restriction on the Enterprise model. You can use the Enterprise license key on any Windows or Mac device.
If I buy the perpetual model will I pay only for support and maintenance in the future?
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The payment for the perpetual model is made once. In the first payment, it is included one year of free maintenance and support. After this, you will need to for yearly support and maintenance or use the application with no access to the latest updates or support.
If I buy the perpetual model and do not sign up for maintenance and support will the product still work?
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If you buy the perpetual model but do not pay for maintenance and support you will still be able to use the product but will not get access to latest releases or support unless the product is repurchase at full price.
Is it possible to make a renew just for 3 months?
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We provide only annual subscriptions or the perpetual model.
Can I upgrade to the Business Subscription only some of the users from my organization?
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The Upgrade to the Business Subscription can be made for a specific amount of users.
Do you have the edit functionality?
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You can edit mpp files using our editor tool https://www.projectplan365.com/download/.
How much does the Business Subscription cost?
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To find the information about the cost for Business Subscription, please visit: https://www.projectplan365.com/purchase.

How much does the Individual Subscription cost?
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To find the information about the cost for Individual Subscription, please visit: https://www.projectplan365.com/purchase.

Why I cannot purchase from Microsoft Store?
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If you can not purchase from Microsoft Store please download and install our latest application from our website: https://www.projectplan365.com/download/. Then proceed with the purchase from our website directly: https://www.projectplan365.com/purchase/.

How to use Project Plan 365 app over different platforms and devices?
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In order to use the full editor on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Individual Subscription from our website or from store. You can purchase the Individual Subscription from the following link: https://www.projectplan365.com/purchase/. Please download and install our latest app from this link:https://www.projectplan365.com/download/. In order to use the UPS subscription, just sign in with your email and password from the Project Plan 365 app (look upper right corner for sign in button).For more information read our online help: https://www.projectplan365.com/onlinehelp.

How much does a subscription cost?
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You can find the cost for Individual/Business Subscription at the following link: https://www.projectplan365.com/purchase/
Why doesn't your website let me buy one subscription?
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If you try to buy a certain amount of subscriptions and the website does not allow it, you must remove the assigned resources from Online Portal.
I want to know if there were any discount to an individual subscription.
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We are sorry but, for individuals, we don't have a discount at this time. Also, I think our rate is more convenient than other alternative apps. With this subscription you can edit your files on any platform, just by signing in inside application.​​
Can I use the same subscription on multiple devices?
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On our website or in Microsoft Store/App Store we offer the Individual Subscription model and with one simple Sign In you can use our product on multiple devices and multiple platforms.
Can you send invoice after purchase?
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We automatically send to you the invoice attached to the confirmation order email. We send the confirmation order email on the email address you used when you placed the order.​
I didn't receive the invoice after payment. I purchased the app from store.
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If you have purchased the subscription from App Store, Microsoft Store or Google Play Store we cannot generate any invoice for orders because the order was not placed with us and because we have no access to your account. You will need to contact them directly to obtain the invoice. We cannot reach out to them in your behalf.​​
We have been attempting to purchase but the online system is failing to let us process the purchase, with message of "Invalid Requested Domain".
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Please clear your browser cache and try again.​
Is there a minimum number of users required when buying a business subscription?
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If you want to purchase the Business Subscription you need minimum 1 subscription.
How can I purchase a Business subscription?
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If you want to buy a Business Subscription please read this article: https://www.projectplan365.com/articles/purchase-business-subscription/​.
How to renew a business subscription?
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If you want to renew you Business Subscription please read this article: https://www.projectplan365.com/articles/renew-business-subscription/.
What are the Co-Terms for Business Subscription?
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To find out the CO-TERMs for Business Subscription please read this article: https://www.projectplan365.com/articles/co-term-business/.
What are the differences between Individual Subscription and Business Subscription?
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The Individual subscription offers the basic functionality of editing. The Business Subscription adds other features including real-time collaboration, master project and subprojects feature and access to our private Drive 365 cloud.
If I purchase the Individual Subscription can I upgrade to Business Subscription?
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To upgrade from the Individual Subscription to Business Subscription please Sign In with your email and password in our Online Portal page. Then, click on Upgrade to Business button in Account page.​
Are there any monthly subscriptions, or is it annually only?
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We sell our product only with annual subscription.​
What subscription do I need to edit the file?
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To edit files you can purchase the Individual Subscription or the Business Subscription that add other features including real time collaboration, master project and subprojects, resource pool and access to our private Drive 365 cloud.​