Cancel Subscription

Online Help > Cancel Subscription

What does the “Cancel Subscription” functionality do?

The “Cancel Subscription” functionality allows you to cancel your subscription auto-renewal while you are in trial period.

How can I cancel my subscription on Project Plan 365?

To cancel your subscription from App Store please follow the instruction from Apple Support. We have no access to your account and cannot reach them on your behalf.

To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf.

If you started a trial on our website and you don’t want to be charged when it expires, please go in our Online Portal and in Account page click on the Cancel Subscription button. Click on Stop Auto-Renewal button. Select a reason and a comment then click on the Stop Auto-Renewal button. You will receive a confirmation email of canceling the Auto-Renewal.

You can also cancel Auto-Renewal for the trial period from the Billing page, in the “Subscription Information” section click the “Manage subscription renewal options”. A dialog will be displayed where you can click the “Stop Auto-Renewal” button, then to enter a reason why you want to stop the Auto-Renewal and click the “Stop Auto-Renewal” button again. You will receive a confirmation email of canceling the Auto-Renewal.

Please note that if you don’t cancel your trial before it expires you will be automatically charged for the number of subscriptions you assigned in the trial period. The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

If you purchased a subscription from our website and you want to cancel the Auto-Renewal, go to Project Plan 365 Portal, click the “Billing” tab and in the “Subscription Information” section click the “Manage subscription renewal options”. A dialog will be displayed where you can click the “Stop Auto-Renewal” button, then to enter a reason why you want to stop the Auto-Renewal and click the “Stop Auto-Renewal” button again. You will receive a confirmation email of canceling the Auto-Renewal.

Note that if you cancel the Auto-Renewal, you will have to manually renew the subscriptions to avoid service interruption.

How can I cancel my Standard Subscription from Microsoft Store?

To cancel the Standard Subscription, please go to “Help” menu – “Subscriptions” tab and click the “Cancel Subscriptions” button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.

How can I cancel my Business Subscription from Microsoft Store?

To cancel the Business Subscription, please go to “Help” menu – “Subscriptions” tab and click the “Cancel Subscriptions” button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.

How to cancel my subscription from App Store?

To cancel your subscription from App Store please follow the instruction from Apple Support.

How to cancel the Business Trial Subscription and revert to Standard Subscription?

To revert to Standard Subscription after you started the Business trial please follow these steps:
1. Go to Online Portal.
2. Sign In with your email and password.
4. In Account page, click on Cancel Subscription button.
5. Sign Out and back Sign In inside application with your email and password.

I upgraded to Business Trial and I would like to cancel the Standard Trial before it kicked in at the end of the 30 days trial.

On our website, once you upgraded to Business Trial Subscription, you won't be separately charged after your Standard Trial Subscription expires. Your Standard Trial is automatically connected to the Business Trial.

How do I stop the next renewal?

Why after I canceled the Business Trial, I cannot revert to Business Trial?

If you canceled the Business Trial, you cannot revert to Business Trial.

Will I be charged after the trial subscription expires?

If you started the trial period from our website and you didn’t cancel your Auto-Renewal before your Standard or Business Trial expires you will be automatically charged for the number of subscriptions assigned in the trial period.

If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039 

If you started the trial from Microsoft Store, please cancel your subscription to stop the automatic renewal: https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-subscription.

Is my trial canceled if I stop auto-renewal?

If you decide to cancel the Auto-Renewal so you won’t be automatically charged at the end of your 30-day free trial, you will still be able to use the trial.

Can I completely cancel my trial?

If you canceled the Auto-Renewal of you Trial and want your account to be inactive please submit an online ticket with your request at our Support.

How to enable Auto-Renewal after I canceled it?

Please submit an online ticket with your request at our Support.

Why can’t I see the “Cancel Subscriptions” button?

There are 2 possibilities why you can’t see the “Cancel Subscription” button:

  1. You are not the owner of the account or don’t have Admin rights.
  2. You already canceled Auto-Renewal for your trial account.

If you have any questions about the Auto-Renewal for your trial account, please submit an online ticket with your request at our Support.

Step by step on how to cancel the Auto-Renewal for the trial period directly from our app while you are in trial:

  1. Go to File menu – AccountAccount Information;
  2. Click Cancel Subscription button;


                  3. Click on the Stop Auto-Renewal button.


                    4. Select a reason and a comment then click on the Stop Auto-Renewal button.

                   Note: After cancelling the Auto-Renewal of your Trial you will still be able to use the free trial. When it will expire your account will become inactive and you won’t be charged for anything.
          
Step by step on how to cancel the Auto-Renewal for the trial period on our website while you are in trial:

1. Go to our Online Portal.

2. Sign In with your email and password.

3. In Account page click on the Cancel Subscription button.

4. Click on the Stop Auto-Renewal button.

                 5. Select a reason and a comment then click on the Stop Auto-Renewal button.


                  6. You will receive a confirmation email of canceling the Auto-Renewal

Note: After cancelling the Auto-Renewal of your Trial you will still be able to use the free trial. When it will expire your account will become inactive and you won’t be charged for anything.

Method 2:

  1. Go to our Online Portal.
  2. Sign In with your email and password.

  3. In Billing page click on the Manage Subscription Renewal Options button.

  4. Click on the Stop Auto-Renewal button.

  5. Select a reason and a comment then click on the Stop Auto-Renewal button.

  6. You will receive a confirmation email of canceling the Auto-Renewal.

    Note: After cancelling the Auto-Renewal of your Trial you will still be able to use the free trial. When it will expire your account will become inactive and you won’t be charged for anything.

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