Cancel Subscription

Online Help > Cancel Subscription

What does the “Cancel Subscription” functionality do?

The “Cancel Subscription” functionality allows you to cancel your subscription while you are in the trial period.

How can I cancel my subscription on Project Plan 365?

To cancel your subscription from App Store please follow the instruction from Apple Support. We have no access to your account and cannot reach them on your behalf.

To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf.

If you started a trial on our website and you want to cancel it, please go in our Online Portal and in Account page click on the Cancel Subscription button. Insert the reason and a comment then click on the Cancel Subscription button. Please know that when your trial expires we do nothing - the only thing it’s that once the trial expires you will not be able to use it until you purchase it.

If you purchased a subscription from our website and you want to cancel the Auto-Renewal, go to Project Plan 365 Portal, click the “Billing” tab and in the “Subscription Information” section click the “Manage subscription renewal options”. A dialog will be displayed where you can click the “Stop Auto-Renewal” button, then to enter a reason why you want to stop the Auto-Renewal and click the “Stop Auto-Renewal” button again. You will receive a confirmation email of canceling the Auto-Renewal.

Note that if you cancel the Auto-Renewal, you will have to manually renew the subscriptions to avoid service interruption.

How can I cancel my Standard Subscription from Microsoft Store?

To cancel the Standard Subscription, please go to “Help” menu – “Subscriptions” tab and click the “Cancel Subscriptions” button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.

How can I cancel my Business Subscription from Microsoft Store?

To cancel the Business Subscription, please go to “Help” menu – “Subscriptions” tab and click the “Cancel Subscriptions” button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.

How to cancel my subscription from App Store?

To cancel your subscription from App Store please follow the instruction from Apple Support.

How to cancel the Business Trial Subscription and revert to Standard Subscription?

To revert to Standard Subscription after you started the Business trial please follow these steps:
1. Go to Online Portal.
2. Sign In with your email and password.
4. In Account page, click on Cancel Subscription button.
5. Sign Out and back Sign In inside application with your email and password.

I upgraded to Business Trial and I would like to cancel the Standard Trial before it kicked in at the end of the 30 days trial.

On our website, once you upgraded to Business Trial Subscription, you won't be charged after your Standard Trial Subscription expires. We don't automatically charge your card after your trial expires. 

How do I stop the next renewal?

Why after I canceled the Business Trial, I cannot revert to Business Trial?

If you canceled the Business Trial, you cannot revert to Business Trial.

Step by step on how to cancel your subscription directly from our app while you are in trial:

  1. Go to File menu – AccountAccount Information;
  2. Click Cancel Subscription button;


                  3. Select the reason and insert a comment then click on the Cancel Subscription button.


Step by step on how to cancel your subscription on our website while you are in trial:

1. Go to our Online Portal.

2. Sign In with your email and password.

3. In Account page click on the Cancel Subscription button.

4. Select the reason and insert a comment then click on the Cancel Subscription button.

Note: Once you canceled the subscription, your trial expires and you cannot use any longer the full editor features.

Contact
Chat