FAQ Project Plan 365

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Why I cannot open a .MPP file from Project Online?
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Most likely, the issue is caused because the URL includes the entire path to your .MPP file. Please make sure the link looks like this: {sharepoint_url}/sites/pwa. For example: https://name.sharepoint.com/sites/pwa

How do I import the project into Primavera P6?
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You can export the project as XML file by going to menu File-Export-Export to XML and then import it in Primavera P6.
How do I import a resource pool from a .mpp file into my project?
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Unfortunately we do not support importing a resource pool from an .MPP file at the moment. There are 3 ways to import the resources from your .MPP file in our tool:

1. One way is to save the .MPP file with resource pool as a template and then create the project based on that file. But this solution is better if you want to create new projects based on the template file. For this feature you will need to upgrade your subscription to Business Trial. For more info about organization templates, please read the Organization Template article.

2. Another way would be to import the resources in our Online Portal. To achieve this, please open the .MPP file with the resource pool and go to Team-Import Team. Check the resources you want to import, insert their email address and assign the role: Editor or Read-Only. We recommend this option with importing the resources into our Online Portal since you can later use these resources in all projects. For more info, please read the Manage Team Members article.

3. And the third way is to copy and paste the resource into the existing project.

How do I change the color of the text inside the Gantt bars?
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To change the color of the text inside the Gantt bars, please go to menu Format – Text Styles and select Bar Text Inside then make the desired changes and click OK.
How do I add the Task Name inside the Bar in the Gantt Chart view?
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To add the Task Name inside the bar in Gantt Chart, go to the Format tab, click Bar Styles- select the type of Gantt bar – click Text tab – on the Inside field select Name – click OK.
Are the read-only team members able to open files from Drive 365?
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Any read-only team member can open and view the files stored in Drive 365 cloud.
Why I cannot access a Business feature?
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If you already purchased our Business Subscription, please Sign Out and back Sign In with your email and password inside the Project Plan 365 app.
Will I be charged after the trial subscription expires?
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If you started the trial period from our website, we don’t automatically charge your card.If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
Why the start of the tasks appears as 9:00 AM even though project schedule is set to start at 8:00?
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You need to set the working hours in both Options dialog under Advanced tab and in Change Working Time dialog (menu Project-Change Working Time) for each day.
How do I delete a subproject in a master project?
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To delete a subproject, select the summary project row, go to the Task menu and click on the "Delete" button.
When I try to invite a team member it says that the account already exists.
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Please submit a ticket with your issue at our Support Team.
The invited team members did not receive an invitation email.
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Please check the Spam folder and make sure that our domain name projectplan365.com is on your safe list. If you problem is not solved, please submit a ticket on our Support Team.
How can I open the application without the two "Add Individual Team Members" dialogs coming up every time?
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If you don't want the "Add Individual Team Members" dialogs to show up every time you open the application, please check the "Don't show this dialog again" checkbox inside the dialog.
How do I find the Print option on iPad?
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In order to find the Print option on iPad, go to the File menu - Print and select the "Print" option.
How do I open a file from Drive 365?
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After saving your first file to My Projects – Drive 365 you can open it using the File - Open - My Projects – Drive 365 menu option, or you can access it from your Recent Projects list. In the Open from Drive 365 dialog there are several ways to open a file: 

  1. Double click on a project; 
  2. Select a project and click Open button; 
  3. Right-click on a project and select Open in contextual menu; 
  4. Select a project and click Enter key. 

The “My Projects – Drive365” dialog can be also accessed from File menu – Home tab – Projects button.

How do I export a dashboard project?
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In order to export your dashboard, go to menu File - Export - Export Dashboard.

How do I open a dashboard file?
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To open an existing Dashboard file click the Report Tab – Dashboard – Open – Select the dashboard file and make sure it is in XML format and click Open.The “Dashboard” option can also be found in File menuHome tabDashboard.

I tried to restore my subscription, but it doesn’t work.
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If you still have trouble restoring your subscription, please contact us.
I have already purchased but my subscription still shows up as a trial.
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If you have already purchased but your subscription still shows up as a trial, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab and click on “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.
I have already purchased but my subscription shill shows up as expired.
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If you have already purchased but your subscription still shows up as expired, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab and click on “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.
What happens if I delete the log file?
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If you delete the log file from your computer, a new .txt file will be created automatically when making actions in the application, only if the “Enable Local Logs” checkbox is checked inside the “Options” dialog.
What are the information that are logged in the .txt file?
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The following information are being logged:
  • Timestamp of event (user’s time)
  • Session Started indicator
  • Application Version
  • Application Language
  • App Events (Opened dialogs, Clicked buttons, etc.)
  • User Activity Events (Active User Email, Edit actions, Change view, etc.)
  • Errors
  • About Information
How to change the location of the log file?
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You can change the location where the text file is saved by going to the File menu – Options dialog, select “Usage Data” tab, check the “Enable Local Logs” checkbox (if not enabled) and type the full path to the file or click on the “Browse” button, select the new location, type the name of the .txt file and press “Save”. After that, click “OK” button inside the “Options” dialog for the changes to take effect. Events will be logged in the new file.
Where is the text file saved?
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The default location for the logs file is‘%AppData%/Project Plan 365/LocalLogs.txt’. This can be changed at any time.

Note: Depending on app usage, the logs file may get pretty big.
How to disable “Local Logs”?
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In order to disable “Local Logs”, go to the File menu – Options, select “Usage Data” tab and from Troubleshooting section, uncheck “Enable Local Logs” checkbox. After that, click “OK” in the “Options” dialog for the changes to take effect.
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