FAQ Project Plan 365

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How can I Sign Up to start a business trial?
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You can start a Business Trial by following these steps: 1. Create an account on our  Online Portal page: https://www.projectplan365.com/ups/Account/SignIn. 2. In Account page click on Upgrade to Business button. 3. Insert the name of your Business and click on Create button.
The App Store shows that I am already subscribed however the software shows that I still need subscription.
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First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, Click on Store and see what’s on ‘View My Account’). Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store). Open Project Plan 365 app. Go to menu Help - Subscription and Press Restore Editor Subscription. Wait for confirmation message. Restart application. After restart, application will be unlocked.​
How to cancel my subscription from App Store?
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To cancel your subscription from App Store please follow the instruction from https://support.apple.com/en-us/HT202039.
I don’t see an option for Sign In inside Project Plan 365.
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​Please make sure you downloaded and installed our latest application from our website or from Microsoft/Apple Store. On the Right top corner you should see the Sign in button. Also in Help Menu, Register screen you should be able to Sign In as well​.
Where is the license/registration key?
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If you have bought a subscription from our website and inside the application it still states you are still in trial please Sign in with your email/password from the Project Plan 365 app (look upper right corner for sign in button). For more information read our online help: https://www.projectplan365.com/articles/sign-in-to-project-plan-365/.
I would like to cancel the membership and seeking your support on the refund please.
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If you want a refund please be advised that our sales are final because we offer 30 days of trial version of the fully functional product - see the following link, which is displayed when placing the order. https://www.projectplan365.com/returnpolicy/​.
How to use Project Plan 365 app over different platforms and devices?
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In order to use the full editor on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Individual Subscription from our website or from store. You can purchase the Individual Subscription from the following link: https://www.projectplan365.com/purchase/. Please download and install our latest app from this link: https://www.projectplan365.com/download/. In order to use the UPS subscription, just sign in with your email and password from the Project Plan 365 app (look upper right corner for sign in button).For more information read our online help: https://www.projectplan365.com/onlinehelp.
I want to know if there were any discount to an individual subscription.
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We are sorry but, for individuals, we don't have a discount at this time. Also, I think our rate is more convenient than other alternative apps. With this subscription you can edit your files on any platform, just by signing in inside application.​​
Can I use the same subscription on multiple devices?
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On our website or in Microsoft Store/App Store we offer the Individual Subscription model and with one simple Sign In you can use our product on multiple devices and multiple platforms.
How to activate the subscription on iOS device?
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First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open Settings, Click on iTunes & App Store and on Apple ID check your email address). Go inside application and in menu Help - Subscriptions. Press Restore Editor Subscriptions. Wait for confirmation message. Restart application. After restart, application will be unlocked.​
How can I cancel my trial on Project Plan 365?
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If you downloaded the trial version from App / iTune Store then Apple store will bill you automatically after 30 days. You need to make sure you cancel your subscription before 30 days. We have no access to your account and cannot reach them on your behalf: https://support.apple.com/en-us/HT202039. In Windows Store - they will ask you to confirm that you agree with purchase so you can say No: https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-subscription. And with the account created on our website - we do nothing - the only thing it’s that once the trial expires you will not be able to use it until you purchase it.​
How to assign Individual Subscription?
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To assign an email address to a subscription please go to https://www.projectplan365.com/ups/Account and click on Assign button. In Add User section, insert the email address and press on Add button. If you need more info, please read the following article: https://www.projectplan365.com/onlinehelp/assign-your-subscription/.
We have been attempting to purchase but the online system is failing to let us process the purchase, with message of "Invalid Requested Domain".
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Please clear your browser cache and try again.​
I purchased Complete Editor subscription from App Store. How can I use this subscription on other platform or device?
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If you have bought your subscription from App Store and want to use it on other devices please make sure you downloaded and installed our latest application from App Store. Open application. Go to menu Help-Subscriptions. Press on Restore Complete Editor Subscription. Wait for confirmation message. If you don’t have a Project Plan 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp?cmd=HPU_TRIAL. Sign In with your email and password inside application in order to copy the subscription information from App Store to your Project 365 account. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from the following link: https://www.projectplan365.com/download/. Then Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button). If you use the Mac platform, please read the following article:https://www.projectplan365.com/articles/apple-store-mac-purchase-subscription/. If you use the iOS platform, please read the following article:https://www.projectplan365.com/articles/apple-store-ios-purchase-subscription/.
The application blocks when I click on Sign In button.
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Looks like your firewall settings are preventing our app to connect to our server to activate and that's why the app blocks when you click on Sign In button.  Or maybe you connect with VPN and that may cause the issue.​​
I didn't receive the invoice after payment. I purchased the app from store.
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If you have purchased the subscription from App Store, Microsoft Store or Google Play Store we cannot generate any invoice for orders because the order was not placed with us and because we have no access to your account. You will need to contact them directly to obtain the invoice. We cannot reach out to them in your behalf.​​
Can you send invoice after purchase?
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We automatically send to you the invoice attached to the confirmation order email. We send the confirmation order email on the email address you used when you placed the order.​
Can I use the application without internet?
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You need to sign in just first time using the internet to activate the subscription then can use the app without internet​.
How can I revert to Business subscription if I canceled the subscription?
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If you canceled you subscription and want to revert to the Business Subscription please follow these steps:1. Go to Online Portal page: https://www.projectplan365.com/ups/Account/SignIn​2. Sign In with your email and password. 3. In Account page, click on Upgrade to Business button.
How to cancel the Business subscription and revert to Individual subscription?
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To revert to Individual Subscription after you started the Business trial please follow these steps:
1. Go to https://www.projectplan365.com/ups/Account.
2. Sign In with your email and password.
3. If you have files in Drive 365, please save them to your local machine.
4. Then, in Account page, click on Cancel Subscription button.
5. Sign Out and back Sign In inside application with your email and password.
How to create a business?
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To create a business please follow the steps in this link: https://www.projectplan365.com/articles/create-business/.
How to change the Business Owner?
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To change the Business Owner please read this article: https://www.projectplan365.com/articles/change-business-owner/.
Can I assign more users then purchased Business subscriptions?
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If you want to assign more people you need to buy more Business subscriptions.​​
How can I purchase a Business subscription?
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If you want to buy a Business Subscription please read this article: https://www.projectplan365.com/articles/purchase-business-subscription/​.
Where can I see the information about my business subscription?
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To see information regarding your Business Subscription please follow these steps: 1. Go to Online Portal page. 2. Sign In with your email and password. 3. Click on Account page in order to see the information about your Business subscription.