FAQ Project Plan 365

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Is it possible to store our subprojects in SharePoint?
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Is it possible to store our subprojects in SharePoint?
Where can I find the Erix project status list?
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To see the Erix Project Status List, go to Erix Project Status List help article on our website.
How to Install Project Viewer 365 with Erix chatbot and selected clouds?
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To install Project Viewer 365 with Erix chatbot and the selected clouds use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer,URL,ProjectServer,SharePoint,Box,Dropbox,OneDrive,GoogleDrive,Erix (this command will actually install all the clouds and the Erix chatbot).
How to Install Project Viewer 365 with Erix chatbot but no clouds?
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To install Project Viewer 365 with Erix chatbot but no clouds integration use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer,Erix .
How to Install Project Viewer 365 without Erix chatbot?
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To install Project Viewer without Erix chatbot integration use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer
How to Install Project Plan 365 with Erix chatbot and selected clouds?
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To install Project Plan 365 with Erix chatbot and the selected clouds use the command: msiexec /I ProjectPlan_365_PC.msi /q ADDLOCAL=ProjectPlan,URL,ProjectServer,SharePoint,Box,Dropbox,OneDrive,GoogleDrive,Erix (this command will actually install all the clouds and the Erix chatbot).
How to Install Project Plan 365 with Erix chatbot but no clouds?
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To install Project Plan 365 with Erix chatbot but no clouds integration use the command: msiexec /I ProjectPlan_365_PC.msi /q ADDLOCAL=ProjectPlan,Erix
How to Install Project Plan 365 without Erix chatbot?
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To install Project Plan 365 without Erix chatbot integration use the command: msiexec /I ProjectPlan_365_PC.msi /q ADDLOCAL=ProjectPlan 
How do I apply Promotional Codes when renewing a subscription?
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To apply Promotional Codes when renewing a subscription go to our Project Plan 365 Portal Page and Sign In with your Owner account. In “Account” page click on the “Renew Subscriptions” button. Select the number of subscriptions that you want to renew, click on „Enter Promotional Code” label, type a valid promotional code and click on „Apply Code” button. Make sure the promotional code has been applied. Edit the billing info, then click on the “Place Order” button. Note that you can renew a number greater or equal to the number of assigned Editor subscriptions. You can also apply Promotional Codes when renewing a subscription directly from our Project Plan 365 app. Go to File menu – Account – Purchase and click the Renew Subscriptions button. Then, follow the steps mentioned above.

How do I apply a Promotional Code for Business Subscription?
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To apply a promotional code, go to our Purchase page and click on the “Buy Subscription” button that is associated with the Business Subscription. Sign In with your email and password. In the Order Info Page select the desired quantity and click on „Enter Promotional Code” label. Then insert a valid Promotional Code an click the „Apply Code” button. Make sure the promotional code has been applied. Insert the billing info and credit card info then click on the “Place Order” button. Another way to apply a promotional code is to go to Project Plan 365 Portal and Sign In with your email and password. In “Account” page click the “Buy Subscription” button and follow the steps described above. Also, you can apply the promotional code directly in our Project Plan 365 app. Go to “File” menu – “Account” and click the “Purchase” button then follow the steps described above.

How do I apply a Promotional Code for Standard Subscription? 
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To apply a promotional code, go to our Purchase page and click on the “Buy Subscription” button that is associated with the Standard SubscriptionSign In with your email and password. In the Order Info Page select the desired quantity and click on „Enter Promotional Code” label. Then insert a valid Promotional Code an click the „Apply Code” button. Make sure the promotional code has been applied. Insert the billing info and credit card info then click on the “Place Order” button.Another way to apply a promotional code is to go to Project Plan 365 Portal and Sign In with your email and password. In Account page click  the “Buy Subscription” button and follow the steps described above.Also, you can apply the promotional code directly in our Project Plan 365 app. Go to File menu – Account and click the Purchase button then follow the steps described above.

Is there a way to add 'Cost' in the right side of the Resource Usage view?
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We are sorry but it isn’t possible to add the cost in the right side of the Resource Usage view at the moment.
Do you have a list of Keyboard Shortcuts?
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We provide keyboard support and keyboard shortcuts for various platforms.For more information please check the following funk articles on our website:
How can I change the timescale to quarters?
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In order to change the Timescale to quarters, go to the Format menu and then select the Timescale option. Click on Middle Tier tab, from "Timescale Options" section select "One Tier (Middle)", from "Units" field select "Quarters" and then click OK.
How to customize the timescale?
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To customize the Timescale, go on Gantt Chart (or other view with a timescale), then open Timescale dialog and make the desired changes in Top Tier, Middle Tier, or Bottom Tier tab.

Does the Promotional Code apply to more that one subscription?
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The Promotional Code applies to the entire selected quantity of subscriptions.
I’ve applied a Promotional Code but it doesn’t work.
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The possible reasons why the code could not be applied are:

  • you entered an inexistent promotional code;
  • you entered an expired promotional code;
  • you entered a promotional code for a different product or subscription;
  • you have already applied a promotional code for the current purchase.

If it still does not work, please contact us.

Are files from Drive 365 encrypted?
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Drive 365 uses 256-bit AES keys to encrypt all files stored to your personal folder.
Where is my Drive 365 personal folder stored?
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Your Drive 365 personal folder is stored in Azure Blob Storage.
How do I see information about my project?
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You can always ask Erix for the information about your project. Click the “Chat with Erix” button in the right corner of the app, then click any of the suggested by Erix questions or type your own project related question. Note that Erix will provide answers to you only if you have a project file opened.
I found a problem. How do I report it?
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If you want to report a problem, click the “Chat with Erix” button in the right corner of the app, and click the “Want to report a problem” option. You will be redirected to our website where you can submit a ticket.
How can I change the view?
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You can change the view by going to the "View" menu and select one of the available views. Another way to change the view is to select the desired view from the left side "View" bar. Also you can quickly change the view by selecting it from the drop-down list from the "Toolbar view name list".
Can I use Project Plan 365 without paying anything?
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You can use our application in "Free Read-Only" mode to open and view the .MPP files or you can start a 30-Days free Trial in order to have acces to the fully functional product.

To start the Standard Trial, please Sign Up on Project Plan 365 Portal. Once you created your account, in Account page you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team page and you can insert the Business Name in Account page.

How do I hide/remove the Gantt Ghart from the project plan?
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The Gantt Chart can't be removed. If you want to hide the Gantt Chart in the Gantt Chart View, you could position the cursor on the middle bar between the grid and the Gantt Chart until a two-arrow icon appears and then drag the bar completely to the right. Also if you want only the tasks to be visible you can use the "Task Sheet" view.
Why can't team members sign in?
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When you assign a new team member to your organization, the invited user will receive an email to join your organization. If the team member doesn’t have an account on our website, in the received email will be a link where the team member can set the password for his account. After that he needs to Sign In with his email and password inside the application (look upper right corner for the Sign In button).
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