FAQ Project Plan 365

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Where do I find the "Clear Formating" option?
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We are sorry but the Clear Formatting option isn't available in our application at this point.
Can I link other project?
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We are sorry but, at this point, you can not link two different projects, but you can create a Master project that contains all the subprojects you need. To do so you have to go to Project menu - Subprojects and select a project from Drive 365 or your Device.
How I can manage a dependency?
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You can manage the Task Dependency between two tasks in 2 ways:
1. From the Task Information Dialog, select a task, from the Task Menu click on Task Information, go to Predecessors tab, add a predecessor, select the Dependency Type and the Lag time if needed.2. In Gantt Chart double-click on the linking arrow between two tasks and from the Task Dependency dialog, select a Dependency Type and Lag time if needed.
What is the Critical Path Method?
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The Critical Path methodology identifies the paths of tasks most likely to impact the project completion date. This technique is used to help project managers to determine the shortest possible project duration and the level of flexibility that exists in the project. The critical path method calculates the early dates (Early Start and Early Finish), late dates (Late Start and Late Finish) and total slack.

How can I change the size of the text in the header/footer on Mac?
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To change the Font for Header/Footer on Mac, go to File menu - Print - Page Setup and in the Header/Footer tab type the name, select it and right-click to open the contextual menu where you can find the Font options.

Can you show me a Gantt Chart demo?
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You can read more about the Gantt Chart View in our Gantt Chart Online Article or in our All About Gantt Chart page, which also includes a video.

Is there a training course I can do offline?
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We are sorry but at the moment we only offer Online Training Courses and these can be found in our Online Training.

How do I see dependencies?
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In order to see the task dependencies you need to insert the Predeccessors Column by going to the Format menu - Insert Column, select the Predeccessors field from the "Field Name" box and then click OK in order for the changes to take effect.
How can I cancel my Business subscription from Microsoft Store?
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To cancel the Business Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
I purchased the Business subscription from Microsoft Store. How can I use this subscription on another platform or device?
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To use your subscription on multiple platforms please follow the steps below: 1. Make sure you downloaded and installed our latest application from Microsoft Store
2. Open application. 
3. Go to menu "Help" - "Subscriptions". 
4. Click the "Start Business Subscription" button. 
5. Wait for the confirmation message. 
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page. 
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account. 
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from our Download page. 
9. Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button).  

I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
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For the data from your account to be updated after you renew your subscription please follow the steps below:1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu "Help" - "Subscriptions".
4. Click the "Start Business Subscription" button.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.
How to activate the Business subscription from Microsoft Store?
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To activate your subscription please follow the steps below:
1. Make sure you are Signed In in store with the same email address and password you used when you purchased the application. 
2. Open the Project Plan 365 app.
3. Go to menu "Help" - "Subscriptions". 
4. Click the "Start Business Subscription" button.
5. Wait for the confirmation message.
I purchased the Standard subscription from Microsoft Store. How can I use this subscription on another platform or device?
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  1. Make sure you downloaded and installed our latest application from Microsoft Store
    2. Open application. 
    3. Go to menu Help - Subscriptions
    4. Press on Start Standard Subscription
    5. Wait for the confirmation message. 
    6. If you don’t have a Project 365 account, Sign Up in our Online Portalpage. 
    7. Sign Inwith your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account. 
    8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from our Download page. 
    9. Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button).  
I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
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Answer

For the data from your account to be updated after you renew your subscription please follow the steps below:1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu "Help" - "Subscriptions".
4. Click the "Start Standard Subscription" button.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

How to activate the Standard subscription from Microsoft Store?
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To activate your subscription please follow the steps below:
1. Make sure you are Signed In in store with the same email address and password you used when you purchased the application. 
2. Open the Project Plan 365 app.
3. Go to menu "Help" - "Subscriptions". 
4. Click the "Start Standard Subscription" button.
5. Wait for the confirmation message.
How can I cancel my trial on Project Plan 365?
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To cancel your subscription from App Store please follow the instruction from Apple Support. We have no access to your account and cannot reach them on your behalf. To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf. If you started a trial on our website and you want to cancel it, please go in our Online Portal and in Account page click on the Cancel Subscription button. Insert the reason and a comment then click on the Cancel Subscription button. Please know that when your trial expires we do nothing - the only thing it’s that once the trial expires you will not be able to use it until you purchase it.If you purchased a subscription from our website and you want to cancel the Auto-Renewal, go to Project Plan 365 Portal, click the “Billing” tab and in the “Subscription Information” section click the “Manage subscription renewal options”. A dialog will be displayed where you can click the “Stop Auto-Renewal” button, then to enter a reason why you want to stop the Auto-Renewal and click the “Stop Auto-Renewal” button again. You will receive a confirmation email of canceling the Auto-Renewal. Note that if you cancel the Auto-Renewal, you will have to manually renew the subscriptions to avoid service interruption.
How can I cancel my Standard subscription from Microsoft Store?
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To cancel the Standard Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
How can I keep the outline structure when importing an excel file?
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In order to keep the outline structure, you can insert the column “Outline Level” into your project and then export it to Excel. After that, when importing it, the project structure will be the same as the one before exporting the project.
Why doesn't a milestone has a duration of 0 days?
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The milestones can also have a duration rather than 0 days and can be marked as milestones by selecting the tasks and going to the Task Information dialog – Advanced tab and checking the “Mark task as milestone” checkbox. Only if you do not need to allocate time for your Milestone you can set the tasks Duration to 0.
Does Project Plan 365 have Macros compatibility?
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We are sorry but there’s no compatibility between the MACROS of MS-Project and our application and we don’t run macros.
How can I import a PDF file?
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We are sorry but the Import from PDF functionality isn't available in our application at the moment.
How do I stop the next renewal?
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If you purchased a subscription from our website and you want to cancel the auto-renewal, go to Project Plan 365 Portal page, click the “Billing” tab and in the “Subscription Information” section click the “Manage subscription renewal options”. A dialog will be displayed where you can click the “Stop Auto-Renewal” button, then to enter a reason why you want to stop the Auto-Renewal and click the “Stop Auto-Renewal” button again. You will receive a confirmation email of canceling the Auto-Renewal.

Note that if you cancel the Auto-Renewal, you will have to manually renew the subscriptions to avoid service interruption.

If you purchased  a subscription from App Store and you want to cancel the auto-renewal, you will need to follow the steps from Apple Support as we have no control over your apple account.

How do I list the task types in a schedule?
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In order to see the task types, you need to insert the "Type" column. In order to do that, go to the Format menu, select the "Insert Column" option, from "Field Name" select "Type" and press "OK".
How do I show the Calendar type information in Gantt Chart?
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To add the Calendar information to Gantt bars, apply the Gantt Chart View – make sure you are not selecting any particular task or bar – on the Format menu, click Bar Styles- select the type of Gantt bar – click Text tab – select "Task Calendar" – click OK.
How to set a default font style?
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We are sorry but at this point it is not possible to set a default font style.
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