FAQ Project Plan 365
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I have purchased Project Plan 365 Universal Platform Subscription from your website and I use it on my MAC, now I am changing to Windows. Where should I download the software for windows?
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Answer

Please download and install our latest Project Plan 365 for Windows from the link below:

https://www.projectplan365.com/download/

Then, sign in with your email and password inside Project Plan 365 app(look upper right corner for sign in button).

Can Std Rate (for Resources) be changed from $ to another currency?
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To change the currency, please go to File->Options and in General Settings tab select the currency you want and press OK button.
Costs in resources does not update in real time when I type in percentage in units
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We do recalculation when OK button is pressed on Task Information dialog.
If you need to see how changes of the units impact the cost, please insert Cost column near Resource Name column in grid.
When resource units is changed also the cost value is recalculated.
I didn’t receive the invoice after payment. I purchased the app from store.
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Answer
We cannot generate any invoice for orders placed in Apple, Windows or Google stores, because the order was not placed with us and because we have no access to your account.You will need to contact them directly to obtain the invoice. We cannot reach out to them in your behalf.
When I create an account using the same email address, it shows that I don't have a paid subscription. Purchased subscription from App Store.
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You don't need to sign in inside application if you purchased the product from App Store.

First please check if you are signed in on App store with the account used to buy the subscription (to find this info, open App Store, Click on Store and see what’s on ‘View My Account’)

Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store)

Open Project Plan 365 app

Go to menu Help -> Subscription and Press Restore Editor Subscription.

Wait confirmation message

Restart application

After restart, application will be unlock.

Where can we get the download for Project Plan 365 app?
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Answer

Please download and install our latest app from the link below:

https://www.projectplan365.com/download/
I would like to know what is the difference between Project Viewer 365 complete editor and Project Plan 365 ?
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There’s no difference between Project Viewer 365 complete editor and Project Plan 365 app.
How can i get the complete % to automatically change for the whole project when I update each task?
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Please go to menu File->Options. In this dialog select Advanced tab. Then, check “Show project summary task”.

We would like to buy 10 licenses for Project Plan 365. We will pay with the creditcards.Question is, can you send us Invoice after we make purchase because we need itby our law.
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Sure, we can send you an invoice after you made the purchase.All you need to do is to open a ticket on support and ask for the invoice.
If I buy the Mac version and I also want to be able to use it on my iPad will it require me to buy another license?
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The subscription from Mac is not compatible with iPad. If you want to use one subscription on both Mac and iPad we suggest to purchase a Universal Platform Subscription (UPS) from the link below:

https://www.projectplan365.com/purchase/

To use the UPS subscription you need to download and install our latest app from the link below:

https://www.projectplan365.com/download/

To use the UPS subscription, just sign in with your email and password from the Project Plan 365 app (look upper right corner for sign in button).

For more information read our online help:

https://www.projectplan365.com/onlinehelp/

https://www.projectplan365.com/onlinehelp/sign-in-to-project-plan-365/

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