FAQ Project Plan 365

I want to cancel the subscription.


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If you downloaded the trial version from App / iTune Store then Apple store will bill you automatically after 30 days.

You need to make sure you cancel your subscription before 30 days. We have no access to your account and cannot reach them on your behalf.

https://support.apple.com/en-us/HT202039

In Windows Store - they will ask you to confirm that you agree with purchase so you can say No.

https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-subscription

And with the account created on our website - we do nothing - the only thing it’s that once the trial expires you will not be able to use it until you purchase it.

How can I install the application on other device or platform?
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If you purchased the subscription from our website, please download and install our latest application from the link below:

https://www.projectplan365.com/download/

Then, Sign In with your email and password inside application (look upper right corner for Sign In button).

What subscription I need to edit the file?
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You can purchase the Individual Subscription that costs $129.99 USD/user/year or the Business Subscription that add other features including real time collaboration, master project and subprojects, resource pool and access to our private Drive 365 cloud at $199.99 USD/user/year.
Is there a free version that I can use?
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How to print the Timeline view?
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​Please use Export to Image.
For more information, please read the article below:
https://www.projectplan365.com/articles/export-to-image/

How can I revert to Individual subscription after I started the Business Trial?
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1. Go to Online Portal page
2. Sign In with your email and password
3. If you have files in Drive 365, please save them to your local machine
4. Then, in Account page, click on Cancel Subscription button
5. Sign Out and back Sign In inside application with your email and password

The Actual Start and Actual Finish fields are not allowed to modify them.


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In our application you cannot change the Actual Start Date, but as a workaround, after you created your plan, please set a baseline in order to see a difference between Planned Start Date and Actual Start Date.
In this way, the Scheduled Start date is in fact the Baseline Date.
After this, if your task actually starts on other date you can change the Start Date for that task. This will be the Actual Date.
So, the Actual Date is in fact is the Start Date and the Scheduled Date is the Baseline Date you set in the application when you initially created your plan.

How to change the language in Project Plan 365?


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Please go to menu Format -> Select Language. Then, restart the application.

Can you send invoice after purchase?


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We automatically sent you the invoice attached to the confirmation order email. We send the confirmation order email on the email address you used when you placed the order.

If I buy the Mac version and I am able to use it also on my iPad?


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Please make sure you downloaded and installed our latest application from App Store.
Open application
Go to menu Help->Subscriptions
Press on Restore Complete Editor Subscription
Wait confirmation message
If you don’t have a Project Plan 365 account, Sign Up in our Online Portal page:
https://www.projectplan365.com/ups/Account/SignUp
Sign In with your email and password inside application in order to copy the subscription information from App Store to your Project 365 account.
Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from the link below:
https://www.projectplan365.com/download/
Then, Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button).
If you use the Mac platform, please read the article below:
https://www.projectplan365.com/articles/ups-integration-with-apple-store-mac/
If you use the iOS platform, please read the article below:
https://www.projectplan365.com/articles/ups-integration-with-apple-store-ios/