FAQ Project Plan 365

Account

Sales & Billing

How do I...?

Other

Browse by Category

Sign In/Activation issue
Subscription Info
Trial Info
Forgot password
All FAQs
How can I interact with Erix on Project Plan 365 website?
Question Link
Answer
In order to interact with Erix, go to our website page, click on the green chat icon at the bottom right side of the page, in the Type here box ask the desired question and press Enter.
How do I remove a filter?
Question Link
Answer
In order to remove a filter, apply the "All Tasks" filter. The "All Tasks" filter is the default filter and allows seeing all tasks, regardless of their particularities.
What is the maximum number of tasks I can add in a project?
Question Link
Answer
We don't have a limit on the number of tasks added to a project.
How can I combine two views and print them at the same time?
Question Link
Answer
We are sorry but printing two views at the same time is not possible in our application at this point.
How can I print the current view?
Question Link
Answer
In order to print the current view, make sure the desired view is selected, then go to the File menu - Print and select the Print option.
How do I increase the size of the toolbar?
Question Link
Answer
You can't increase/decrease the size of the ribbon but if you want to hide it, you can use the "Minimize the Ribbon" option. In order to do that, click on the down arrow button in the top of the ribbon and then click on the "Minimize the Ribbon" option.
How can I change the start date in Timeline view?
Question Link
Answer
To change the Start and Finish dates in Timeline view, please use the "Date Range" option. In order to do that, go to the "Format" menu and click on the "Date Range" option. Click on "Set custom dates", then from Start and Finish fields, select the desired dates and click "OK" in the dialog.
How to change the work format? I want work to be displayed only in months.
Question Link
Answer
To change the work units, go to the File menu - Options and select Schedule tab. From "Work is entered in" select the desired option and then click "OK".To change the abbreviations for work units, go to the File menu - Options and select Advanced tab. From "View Options for time units" select the desired option and then click "OK".
How to change the duration format?
Question Link
Answer

To change the duration units, go to the File menu - Options and select Schedule tab. From "Duration is entered in" select the desired option and then click "OK".
To change the abbreviations for duration units, go to the File menu - Options and select Advanced tab. From "View Options for time units" select the desired option and then click "OK".

I bought from Google Play Store and want a refund.
Question Link
Answer
We cannot refund your money from Google Play Store as we have no access to your account and cannot contact them on your behalf. Please reach out to them to cancel your subscription and get refunded: https://support.google.com/googleplay/answer/2479637?hl=en
How to cancel my subscription from Google Play Store?
Question Link
Answer
To cancel your subscription from Google Play Store please follow the instruction from Google Play Help.
How to activate the subscription on Android device?
Question Link
Answer
To activate the subscription on Android device please follow the steps below:
  1. First please check if you are signed in on Google Play with the account used to buy the subscription.
  2. Go inside application and go to the menu Help –  Subscriptions .
  3. Press on the Restore Editor Subscription button.
  4. Wait for the confirmation message.
How do I purchase the Standard Subscription from Google Play Store?
Question Link
Answer
To purchase the Standard Subscription from Google Play Store, please follow the steps below:
  1. Download and install our latest Project Plan 365 application from Google Play Store.
  2. Open the application.
  3. Go to the Help menu – Subscriptions and click on the Start Complete Editor button.
  4. Click on “Continue” button from the Purchase Complete Editor dialog that appears.
  5. Choose the payment method.
  6. Confirm purchase.
How do I purchase the Standard Subscription from Project Plan 365 website?
Question Link
Answer
To purchase the Standard Subscription from our website, please follow the steps below:
  1. Go to our Purchase page.
  2. Press on the Buy Subscription button that is associated with the Standard Subscription.
  3. You will be redirected to the Sign In page. If you already have an account on our website, please enter your email and password and click on the Sign In button or Sign In with a third-party account.
  4. Select the desired quantity and insert the billing info and credit card info then click on the Place Order button.
  5. If the order was successful, you will be redirected to Thank You page.
  6. You will receive an email with the attached invoice on the email address used when you entered the credit card details.
  7. Download the application from our website.
  8. Open Project Plan 365 for Android application.
  9. Go to the Account menu and click on the Sign In button.
  10. Type your email and password and click on the Sign In button.
How to activate the subscription on Android device?
Question Link
Answer
To activate the subscription on Android device please follow the steps below:   
  1. First please check if you are signed in on Google Play with the account used to buy the subscription.
  2. Go inside application and go to the menu Help –  Subscriptions .
  3. Press on the Restore Editor Subscription button.  
  4. Wait for the confirmation message.
What does the little calendar icon stand for in the Indicators column?
Question Link
Answer
Because you manually changed the Finish Date / Start Date that icon specifies that you have a constraint applied on that specific task. To remove the icon, go to Task Information dialog and in Advanced tab set the constraint type to As Soon As possible.
How do you change the font in the top header copy, i.e., Task Name, Duration, etc.?
Question Link
Answer
To change the font of the headers for each column, please go to menu Format -Text Styles. Select “Row Column Titles” option the make the desired changes.
There isn’t a “save button” when you are working in a file.  You have to go into Save, correct? If so, is it auto saving so you don’t lose anything just in case a system crash?
Question Link
Answer
You need to manually Save the file. We recommend to save your file every 15 minutes by going to menu File-Save. The Auto Save feature will not overwrite your file, in case of a crash you can recover your file by going to menu File-Open-Open Unsaved Project.
How to insert the resource initials field?
Question Link
Answer
In order to insert the Resource Initials column, go to the Format menu - Insert Column. From "Field Name" select Resource Initials and then press "OK" in "Column Definition" dialog.
What is the shortcut to link tasks?
Question Link
Answer
The keyboard shortcut to link tasks is CTRL + F2.
Is the "Assignment Owner" field editable?
Question Link
Answer
We are sorry, but the Assignment Owner field isn't editable in our application at this point.
What does the “iOS Gesture” functionality mean?
Question Link
Answer
The “iOS Gesture” functionality means you can use gestures specific to iOS mobile devices in our Project Plan 365 app.

What are external tasks?
Question Link
Answer
Tasks from different subprojects can be linked together, forming a predecessor/successor dependency. When you open one of the subprojects in application, all of the predecessor tasks from other subprojects will be shown next to the local tasks in the project being opened. They appear with different bar/box style and font in the different task views, e.g. in grey color, so they can be visually distinguished from the local tasks. These tasks are called External tasks.
Does the application allow to open Microsoft Project files that contain subprojects?
Question Link
Answer
The application allows you to open Microsoft® Project files (mpp) that contain subprojects. If the opened project plan includes subprojects, a specific graphical indicator will be shown in the Indicators column. An indicator will tell that the task next to it is an inserted project (also called a subproject). The inserted project appears as a summary task in the master project. To upload subprojects, click on the plus sign (+) corresponding to each subproject and you will be asked to locate the subproject on your disk. Then the subproject will be instantly viewed.
Do you have a new version of Project Viewer 365?
Question Link
Answer
Our latest version can be found at Download page. 
123…88Next »
Contact
Chat