FAQs Other
FAQ › Category: Other
How can I download the updated app?
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To download the latest version of Project Plan 365 please go to the https://www.projectplan365.com/whatsnew/ page - select the Platform and click on the link for download.
Does opening a file from local device on the free viewer (web version) causes the data to be sent over the internet, or it remains within my network?
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Data is sent over a secure SSL encrypted connection to our web server, processed on the server than deleted from the memory. Data is not stored on the server.
I got this error message when I open the mpp file: MPPFile.Reprocess:MPPFile.process: switch (format) (type=14): Index was outside the bounds of the array. – just say I get the following message when I open the mpp file: MPPFile.Reprocess:MPPFile.process: switch (format) (type=14): Index was outside the bounds of the array.
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​Please download and install the latest application​ from App Store.
Where is the search bar in Project Viewer app?
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​Please download and install the latest app from App Store and see if the issue is fixed.
Is there any equivalent in the Mac Version for Dashboard? I see it available for the PC and think it will meet a need I have, but I primarily use a Mac.
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​Please download and install our latest application from our website.
Why my format changes are not saved?
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Please download and install our latest application from the following link: https://www.projectplan365.com/download/​
What is the price for 5 users or per user?
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You can find the cost for Individual/Business Subscription at the following link: https://www.projectplan365.com/purchase/
My project plan does not take limited ressource into account, means 2 tasks remain in parallel with only 1 ressource allocated 100%. How can I plan my project automatically with limited ressources?
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Project Plan 365 app will not move your task automatically if you have the same resource on two parallel tasks. The application tells you that you have an overallocated resource by making the entire resource font with red in Resource Sheet view. If you want tasks to be in sequence, you need to link the tasks and specify a predecessor.
I can't copy a list of cells to a project. All of them get copied to the same task instead.
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The only way we could reach your state described was by entering cell in edit mode and then pasting the content into it. In this case, the entire information that was copied from excel is considered as single value, and so, it is normal to place the information into one cell. Keep in mind when trying to copy/paste multiple values, you must have the cell selected, but not be in edit mode in that cell (edit mode is when the cursor symbol appears in the cell). One suggestion is to copy the information from column one by one.​
There is a WBS numbering issue.
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​Please download and install the latest app from this link: https://www.projectplan365.com/download/​
I want to just export the task sheet, but I don't want to lose the formatting, which does happen when you're in Task Sheet view.
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​Please download and install our latest application from our website.
I have an issue with Resource Usage view
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Please download and install the latest app from the following link: https://www.projectplan365.com/download/
I want to export my plan, but it keeps showing me an alert box saying "There is no email, you need to configure an email account to use this featur" after I choose any option in export to (pdf, image, mpp)
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The message that you received should only appear if you don't have an email account set up and emails cannot be sent. This is not our implementation, we just ask the system if a mail can be sent and if the answer is Yes we then proceed with our implementation. Please check Settings - Contacts - Default account to make sure the correct account is set. Also you need to make sure that you have the correct credentials in Mail app. We found a discussion thread about a similar issue, maybe it helps: https://discussions.apple.com/thread/4733175
I'm using MacOS Mojave: 10.14. Gant chart is not displayed with tasks.
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Please download and install our latest application from App Store or from our website.​
What is a project?
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A project is a set of planned activities whose execution aim at accomplishing objectives.
Where should I start when planning a project?
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When planning a project, the following questions must be addressed: what is to be done ( the result is a WBS), when it should be done (Critical Path Analysis), who must do it (resource assignment), how much does it cost ( cost estimation).
How to add resources for a task?
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To assign resources to a task right click on the specific task in grid and select assign resource. Then select your resource click assign and write the % you want for the resources or the number of items .