FAQs Other
FAQ › Category: Other
On which platforms is the “Remove Erix Chat” option available?
Question Link
Answer

Erix Chat can be removed on Windows, Mac and iOS platforms.

On Mac platform, can I have full functionality, eg create links/change working time/allocate resources/etc. ?
Question Link
Answer
You can find below a comparison list between Project Plan 365 for Mac and MS Project:
[https://www.projectplan365.com/articles/project-plan-365-mac-versus-microsoft-project-2016-comparison/](https://www.projectplan365.com/articles/project-plan-365-mac-versus-microsoft-project-2016-comparison/)
How can I show again the Erix chat after I removed it?
Question Link
Answer
You can show “Erix Chat” again by going the File menu – Options – Advanced tab – check “Show Erix” checkbox and press the “OK” button.

How can I change Erix's place?
Question Link
Answer
We are sorry but the place of the Erix Chatbot can't be moved.
How can I view two project plans side by side?
Question Link
Answer
To view two project plans side by side, you can open another instance of Project Plan 365 app and split the screen in two (have one project on the left side and the other one on the right side).
Is there a number I can call to get licensing information?
Question Link
Answer
If you have any question about your license, please submit a ticket with your questions at Contact Support.
Can I still view and print app project files after the trial period expires?
Question Link
Answer

After your trial expires, you can use our Project Plan 365 application in free read-only mode and you can view and print your mpp files.

Is Erix an AI bot?
Question Link
Answer
Erix is an AI bot.
Can I speak to a physical agent?
Question Link
Answer
Please submit an online ticket with your request at https://www.projectplan365.com/newticket.
Is there a way to use the app on an ios device and have the functionality of my bluetooth keyboard?
Question Link
Answer
You can use Project Plan 365 with a keyboard on ios device.
Why can't I open an mpp file?
Question Link
Answer

If you are unable to open a mpp file please contact our support https://www.projectplan365.com/contact-support/.

I got this error message when I open the mpp file: MPPFile.Reprocess:MPPFile.process: switch (format) (type=14): Index was outside the bounds of the array. – just say I get the following message when I open the mpp file: MPPFile.Reprocess:MPPFile.process: switch (format) (type=14): Index was outside the bounds of the array.
Question Link
Answer
​Please download and install the latest application​ from App Store.
I have an issue with Resource Usage view
Question Link
Answer
Please download and install the latest app from the following link: https://www.projectplan365.com/download/
Why my format changes are not saved?
Question Link
Answer
Please download and install our latest application from the following link: https://www.projectplan365.com/download/​
There is a WBS numbering issue.
Question Link
Answer
​Please download and install the latest app from this link: https://www.projectplan365.com/download/​
I want to just export the task sheet, but I don't want to lose the formatting, which does happen when you're in Task Sheet view.
Question Link
Answer
​Please download and install our latest application from our website.
I'm using MacOS Mojave: 10.14. Gant chart is not displayed with tasks.
Question Link
Answer
Please download and install our latest application from App Store or from our website.​
What is a project?
Question Link
Answer
A project is a set of planned activities whose execution aim at accomplishing objectives.
Where should I start when planning a project?
Question Link
Answer
When planning a project, the following questions must be addressed: what is to be done ( the result is a WBS), when it should be done (Critical Path Analysis), who must do it (resource assignment), how much does it cost ( cost estimation).
Contact
Chat