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FAQ › Category: Other
Do you have any tutorials in French?
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We are sorry but we don’t have tutorials in French. You can use the application in French by going to File menu - General Settings - Language and select French, then restart the application.
What are the differences between the Planned Value and the Earned Value?

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The Planned Value represents the budgeted cost of work scheduled while the Earned Value is the budgeted cost of work performed.
Where can I find the Erix project status list?
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To see the Erix Project Status List, go to Erix Project Status List help article on our website.
How to Install Project Viewer 365 with Erix chatbot and selected clouds?
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To install Project Viewer 365 with Erix chatbot and the selected clouds use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer,URL,ProjectServer,SharePoint,Box,Dropbox,OneDrive,GoogleDrive,Erix (this command will actually install all the clouds and the Erix chatbot).
How to Install Project Viewer 365 with Erix chatbot but no clouds?
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To install Project Viewer 365 with Erix chatbot but no clouds integration use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer,Erix .
How to Install Project Viewer 365 without Erix chatbot?
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To install Project Viewer without Erix chatbot integration use the command: msiexec /I ProjectViewer_365_PC.msi /q ADDLOCAL=ProjectViewer
Do you have a list of Keyboard Shortcuts?
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We provide keyboard support and keyboard shortcuts for various platforms.For more information please check the following funk articles on our website:
How do I see information about my project?
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You can always ask Erix for the information about your project. Click the “Chat with Erix” button in the right corner of the app, then click any of the suggested by Erix questions or type your own project related question. Note that Erix will provide answers to you only if you have a project file opened.
I found a problem. How do I report it?
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If you want to report a problem, click the “Chat with Erix” button in the right corner of the app, and click the “Want to report a problem” option. You will be redirected to our website where you can submit a ticket.
What are the available Erix menu options?
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The available Erix menu options are: “Help me with app functionalities”, “Show my project info”, “Help me with purchasing” and “Want to report a problem”.
Is there a training course I can do offline?
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We are sorry but at the moment we only offer Online Training Courses and these can be found in our Online Training.

On which platforms is the “Remove Erix Chat” option available?
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Erix Chat can be removed on Windows, Mac and iOS platforms.

On Mac platform, can I have full functionality, eg create links/change working time/allocate resources/etc. ?
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You can find below a comparison list between Project Plan 365 for Mac and MS Project:
[https://www.projectplan365.com/articles/project-plan-365-mac-versus-microsoft-project-2016-comparison/](https://www.projectplan365.com/articles/project-plan-365-mac-versus-microsoft-project-2016-comparison/)
How can I show again the Erix chat after I removed it?
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You can show “Erix Chat” again by going the File menu – Options – Advanced tab – check “Show Erix” checkbox and press the “OK” button.

How can I change Erix's place?
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We are sorry but the place of the Erix Chatbot can't be moved.
How can I view two project plans side by side?
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To view two project plans side by side, you can open another instance of Project Plan 365 app and split the screen in two (have one project on the left side and the other one on the right side).
Is there a number I can call to get licensing information?
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If you have any question about your license, please submit a ticket with your questions at Contact Support.
Is Erix an AI bot?
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Erix is an AI bot.
Can I speak to a physical agent?
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Please submit an online ticket with your request at https://www.projectplan365.com/newticket.
Is there a way to use the app on an ios device and have the functionality of my bluetooth keyboard?
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You can use Project Plan 365 with a keyboard on ios device.
Why can't I open an mpp file?
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If you are unable to open a mpp file please contact our support https://www.projectplan365.com/contact-support/.

I got this error message when I open the mpp file: MPPFile.Reprocess:MPPFile.process: switch (format) (type=14): Index was outside the bounds of the array. – just say I get the following message when I open the mpp file: MPPFile.Reprocess:MPPFile.process: switch (format) (type=14): Index was outside the bounds of the array.
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​Please download and install the latest application​ from App Store.
Why my format changes are not saved?
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Please download and install our latest application from the following link: https://www.projectplan365.com/download/​
I have an issue with Resource Usage view
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Please download and install the latest app from the following link: https://www.projectplan365.com/download/
I want to just export the task sheet, but I don't want to lose the formatting, which does happen when you're in Task Sheet view.
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​Please download and install our latest application from our website.
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