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FAQ › Category: Account
Can I use Project Plan 365 without paying anything?
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You can use our application in "Free Read-Only" mode to open and view the .MPP files or you can start a 30-Days free Trial in order to have acces to the fully functional product.

To start the Standard Trial, please Sign Up on Project Plan 365 Portal. Once you created your account, in Account page you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team page and you can insert the Business Name in Account page.

I renew my standard subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below: 
1. Make sure you downloaded and installed our latest application from App Store
2. Open application. 
3. Go to menu “Help” – “Subscriptions”. 
4. Press on “Restore Standard Subscription”. 
5. Wait for the confirmation message. 
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account. 
I purchased Standard subscription from App Store. How can I use this subscription on another platform or device?
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If you have bought your subscription from App Store and want to use it on other devices, please make sure you downloaded and installed our latest application from App Store.  
1. Open application.  
2. Go to menu “Help” menu – “Subscriptions”. 
3. Click on “Restore Standard Subscription”. 
4. Wait for the confirmation message. 
5. If you don’t have a Project Plan 365 account, Sign Up in our Online Portal
6. Sign In with your email and password inside the application in order to copy the subscription information from App Store to your Project 365 account. 
7. Then, if you want to use the subscription on another device or platform you need to download and install on that device the latest app from Download page.  
8. Then Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button).  
How to activate the standard subscription from App Store?
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To activate your subscription from App Store, please follow the steps below: 
  1. First, please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account"). 
  2. Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store).  
  3. Open Project Plan 365 app.  
  4. Go to menu “Help” – “Subscription” and click “Restore Standard Subscription”.
  5. Wait for the confirmation message.
I renew my business subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below: 
1. Make sure you downloaded and installed our latest application from App Store
2. Open application. 
3. Go to menu “Help” – “Subscriptions”. 
4. Press on “Restore Business Subscription”. 
5. Wait for the confirmation message. 
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.
How to activate the Business Subscription from App Store?
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To activate your subscription from App Store, please follow the steps below: 
  1. First, please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account"). 
  2. Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store).  
  3. Open Project Plan 365 app.  
  4. Go to menu “Help” – “Subscription” and click “Restore Business Subscription”.
  5. Wait for the confirmation message.
I purchased Standard/Business subscription from App Store. How can I use this subscription on other platform or device?
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I purchased Standard/Business subscription from App Store. How can I use this subscription on other platform or device?
I renew my Standard Subscription from App Store. How can I update my Project 365 account info?
Question Link
Answer
If you have renewed your subscription and the data has not been updated into the application please follow the steps below: 
1. Make sure you downloaded and installed our latest application from App Store
2. Open the application. 
3. Go to menu “HelpSubscriptions”. 
4. Click on “Restore Standard Subscription”
5. Wait for the confirmation message. 
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.  
How to activate Standard Subscription from App Store?
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To activate the Standard Subscription from App Store follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Viewer 365 app.
4. Go to menu “HelpSubscriptions” and click the “Restore Standard Subscription”.
5. Wait for the confirmation message.
How to activate the subscription from App Store?
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To activate your subscription from App Store, please follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Plan 365 app.
4. Go to menu “HelpSubscriptions” and click the “Restore Standard Subscription” or “Restore Business Subscription” based on what subscription you purchased.
5. Wait for the confirmation message.
I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
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For the data from your account to be updated after you renew your subscription please follow the steps below:1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu "Help" - "Subscriptions".
4. Click the "Start Standard Subscription" button.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

Why do I have a strange email associated with my Project Plan 365 account?
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If you see a strange email address associated with your account and it ends with "@privaterelay.appleid.com", this is because when you signed up with Apple, you chose the “Hide My Email option. In this case, Apple generates a random – but real and verified – email address for our app.  
How do I set the password for my account that was created by someone else?
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Once a new account was created for you and you received an invitation link, you must click the “Activate account” button from the e-mail in order to set your password and activate your account. 
How do I upgrade to Business trial?
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In order to Upgrade to Business trial, please Sign In with your email and password in our Portal page and in Account menu click on “Upgrade to Business Trial” button.
How to use Project Plan 365 app over different platforms and devices?
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In order to use Project Plan 365 on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Standard/Business Subscription from our website. You can purchase the Standard/Business Subscription from our Purchase page. Please download and install our latest app from the Download page. In order to use the purchased subscription, just Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

I just signed up, how can I start using the software now?
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Please Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

Where is the license/registration key?
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If you have bought a subscription from our website and inside the application it still states you are still in trial or Free Read-Only mode, please Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).  

How to Sign In inside Project Plan 365 application?
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To Sign In inside Project Plan 365, open the application and look upper right corner for the Sign In button or go to the backstage menu File - Account and click the Sign In button. Insert your Project Plan 365 email address and password or Sign In with a third-party account (Apple, Google, Microsoft, LinkedIn). 

I have already purchased but my subscription shill shows up as expired.
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If you have already purchased but your subscription still shows up as a trial, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab – Account Information subtab and click on the “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.

I have already purchased but my subscription still shows up as a trial.
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If you have already purchased but your subscription still shows up as expired, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab –Account Information subtab and click on the “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.

How do I restore the subscription inside Project Plan 365 app?
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To restore the subscription in Project Plan 365 app, please go to menu File - Account – Account Information and click on the Restore Subscription button.

I have changed my laptop, how can I migrate my license?
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If you have purchased the Enterprise license from our website and want to use it on another device, please download and install our latest application from our Download page. Open the application and go to Help menu– About (or File menu – Account - About), and click the Enter Product key button .

Where to enter the license key?
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To enter the license key, go to menu Help – About (or File menu – Account - About), and click the Enter Product key button. Insert the license key and click the Register button. Please note that if you purchased the Standard or Business Subscription for Project Plan 365 app, you don't need a license key, just Sign In with your email and password inside Project Plan 365 app. The license key can be used only for local installed application on Mac and Windows devices.  

Why has my account reverted to the trial version?
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If you have a paid Standard Subscription and you have started the Business Trial by mistake please follow these steps:

1. Go to Online Portal.
2. Sign In with your email and password.
3. Then, in Account page, click on Cancel Subscription button.
4. Sign Out and back Sign In inside application with your email and password or close and reopen the application.

You can also cancel the subscription directly from app by following the steps:1.Sign In with your email and password.
2. Then, go to File menu – Account and click the Cancel Subscription button.
3. Sign Out and Sign In back inside the application with your email and password.

How do I change the password for my account?
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To change the password for your account, go to our Project Plan 365 Portal and Sign In with your email and password. In Account page, click on the Change Password link. Or you can change it from our app by going to File menu – AccountAccount Information and click Change Password button. Insert the old password and the new password and click on the Change Password button. A message will appear saying : “Your password was updated”.

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