FAQs Other
FAQ › Category: Other
How can I show again the Erix chat after I removed it?
How can I show again the Erix chat after I removed it?
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You can show “Erix Chat” again by going the File menu – Options – Advanced tab – check “Show Erix” checkbox and press the “OK” button.
How can I change Erix’s place?
How can I change Erix's place?
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We are sorry but the place of the Erix Chatbot can't be moved.
How can I view two project plans side by side?
How can I view two project plans side by side?
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To view two project plans side by side, you can open another instance of Project Plan 365 app and split the screen in two (have one project on the left side and the other one on the right side).
Is there a number I can call to get licensing information?
Is there a number I can call to get licensing information?
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If you have any question about your license, please submit a ticket with your questions at Contact Support.
Is Erix an AI bot?
Is Erix an AI bot?
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Erix is an AI bot.
Can I speak to a physical agent?
Can I speak to a physical agent?
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Please submit an online ticket with your request at https://www.projectplan365.com/newticket.
Is there a way to use the app on an ios device and have the functionality of my bluetooth keyboard?
Is there a way to use the app on an ios device and have the functionality of my bluetooth keyboard?
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You can use Project Plan 365 with a keyboard on ios device.
Why can’t I open an mpp file?
Why can't I open an mpp file?
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If you are unable to open a mpp file please contact our support https://www.projectplan365.com/contact-support/.
I got this error message when I open the mpp file: MPPFile.Reprocess:MPPFile.process: switch (format) (type=14): Index was outside the bounds of the array. – just say I get the following message when I open the mpp file: MPPFile.Reprocess:MPPFile.process: switch (format) (type=14): Index was outside the bounds of the array.
I got this error message when I open the mpp file: MPPFile.Reprocess:MPPFile.process: switch (format) (type=14): Index was outside the bounds of the array. – just say I get the following message when I open the mpp file: MPPFile.Reprocess:MPPFile.process: switch (format) (type=14): Index was outside the bounds of the array.
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Please download and install the latest application from App Store.
There is a WBS numbering issue.
There is a WBS numbering issue.
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Please download and install the latest app from this link: https://www.projectplan365.com/download/
I want to just export the task sheet, but I don’t want to lose the formatting, which does happen when you’re in Task Sheet view.
I want to just export the task sheet, but I don't want to lose the formatting, which does happen when you're in Task Sheet view.
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Please download and install our latest application from our website.
I have an issue with Resource Usage view
I have an issue with Resource Usage view
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Please download and install the latest app from the following link: https://www.projectplan365.com/download/
Why my format changes are not saved?
Why my format changes are not saved?
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Please download and install our latest application from the following link: https://www.projectplan365.com/download/
I’m using MacOS Mojave: 10.14. Gant chart is not displayed with tasks.
I'm using MacOS Mojave: 10.14. Gant chart is not displayed with tasks.
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Please download and install our latest application from App Store or from our website.
What is a project?
What is a project?
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A project is a set of planned activities whose execution aim at accomplishing objectives.
Where should I start when planning a project?
Where should I start when planning a project?
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When planning a project, the following questions must be addressed: what is to be done ( the result is a WBS), when it should be done (Critical Path Analysis), who must do it (resource assignment), how much does it cost ( cost estimation).
