FAQs Sales & Billing

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FAQ › Category: Sales & Billing
I didn't receive the invoice after payment. I purchased the app from store.
If you have purchased the subscription from App Store, Microsoft Store or Google Play Store we cannot generate any invoice for orders because the order was not placed with us and because we have no access to your account. You will need to contact them directly to obtain the invoice. We cannot reach out to them in your behalf.​​
I bought from Microsoft store and want a refund.

How to cancel my subscription from App Store?
How much does the Standard Subscription cost?

How much does the Business Subscription cost?

How is the finish date calculated If I want to renew the same quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
Example:

You have 5 licenses that expire on 9/21/2018.

On 8/21/2018 you renew the same quantity of subscriptions

totalQuantity = 5

ExpirationDate = 9/21/2019
How is the finish date calculated If I want to renew a smaller quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
Example:

You have 5 licenses that expire on 8/21/2019 and you renew 2 subscriptions that are assigned to Editors.

TotalQuantity = 2

ExpirationDate = 8/21/2020
How is the finish date calculated If I want to renew a number greater or equal with the number of assigned Editors and the actual Standard/Business subscriptions are expired?
Example:

You have 5 subscriptions that expired on 8/21/2018.

On 9/21/2018 you renew 7 licenses.

totalQuantity=7

ExpirationDate = 9/21/2019​
How is the finish date calculated If I want to renew a bigger quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
Example:

You have 5 licenses that expire on 8/21/2018

You renew 7 licenses on 7/21/2018

daysRemained = (oldExpirationDate – actualDate) * oldQuantity

daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days

daysPurchased = newQuantityRenew* 365 = 7 * 365 = 2555 days

totalQuantity = newQuantityRenew = 7

daysToAdd = (155+ 2555) / 7 = 387 days

newExpirationDate = 8/21/2018 + 387 days = 9/12/2019
How is the finish date calculated if I upgrade from Standard to Business Subscription?
1. If you have less than or equal with 365  remaining days for the Standard Subscription, the finish date is calculated with the following formula:

RemaingCost = 70 - [(70/365) * RemainingDays]

DaysToAdd = RemainingCost / (199.99 / 365)

Example

You have 1 Standard Subscription that expires after 50 days on 10/25/2019

RemainingCost = 70 - [(70 / 365)  *  50] = 60.41

DaysToAdd  = 60.41 / 0.5479 = 110 days

FinishDate = 10/25/2019 + 110 days = 2/12/2020

2. If you have greater than 365 remaining days for the Standard Subscription, the finish date is calculated with the following formula:

TotalRemainigCost = [RemainingDays * (129.99 / 365)] + 70

DaysToAdd = TotalRemainingCost / (199.99 / 365)

Example

You have 1 Standard Subscription that expires after 700 days on 9/24/2020

RemainingCost = [700 * (129.99 / 365)]+ 70= 319.29

DaysToAdd  = 319.29 / 0.5479 = 583 days

FinishDate = 10/25/2018 + 583 days = 5/29/2020
How is the finish date calculated if I have expired Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
If your subscriptions expired and you want to purchase one or multiple subscriptions, the quantity in database will be the new quantity purchased and the expiration date will be after 1 year from the day you make the new purchase.

Example:

You have 5 expired licenses with expiration date on 8/21/2018.

On 9/21/2018 you purchase 5 licenses.

totalQuantity = 5;

ExpirationDate = 9/21/2018​
How is the finish date calculated if I have active Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
The finish date will be calculate like this:

Example:

You have 5 licenses that expires on 8/21/2018.

You want to purchase 2 more licenses on 7/21/2018.

daysRemained = (oldExpirationDate – actualDate) * oldQuantity

daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days.

daysPurchased = newQuantityPurchased * 365 = 2 * 365 = 730 days

totalQuantity = oldQuantity + newQuantityPurchased = 5 + 2 = 7

daysToAdd = (155 + 730) / 7 = 126 days

newExpirationDate = 7/21/2018 (actualDate) + 126days = 12/25/2018
Does the Enterprise license have any geographical restrictions?
There is no geographical restriction on the Enterprise model. You can use the Enterprise license key on any Windows or Mac device.
Can one of my assigned users renew his subscription?

If a user is assigned to a subscription owned by someone else, he cannot renew the existing subscriptions or purchase more subscriptions.

Can I use the same subscription on multiple devices?

With the subscription from our website or App Store/Microsoft Store, with one simple Sign In, you can use our product on multiple devices and multiple platforms.

Can I upgrade to the Business Subscription only some of the users from my organization?

Can I purchase multiple Business Subscriptions under the same account?
You can purchase multiple Business Subscriptions under the same account and this will be the owner of the organization in Project Plan 365 Portal.
Can I purchase multiple Standard Subscriptions under the same account?

You can purchase multiple Standard Subscriptions under the same account and this will be the owner of the organization in Project Plan 365 Portal.

Can I assign more users then purchased Business subscriptions?

You can have more team members than purchased subscriptions but the extra team members need to have the Read-Only role. The Editors in your organization need to have a purchased subscription assigned. The Read-Only team members do not need a purchased subscription.

Are there any monthly subscriptions, or is it annually only?
We sell our product only with annual subscription.​

After you buy the Standard Subscription you will have the subscription assigned to the email address on which you were logged in when the payment has been done. In order to use the purchased subscription, you need to Sign In with your email and password inside Project Plan 365 app (look upper right corner for Sign In button).