FAQs Renew Subscription

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FAQ › Sales & Billing › Category: Renew Subscription
How do I stop the next renewal?
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If you have bought the subscription from App Store and you want to cancel the renewal, you will need to follow the steps from https://support.apple.com/en-us/HT202039 as we have no control over your apple account.
What does the “CO-TERM” functionality do?
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The “CO-TERM” functionality automatically calculates the finish date for your subscriptions in order to have for all the purchased subscriptions the same expiration date.
What are the Co-Terms for Business Subscription?
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To find out the CO-TERMs for Business Subscription please read the CO-TERM article.

Is it possible to make a renew just for 3 months?
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We provide only annual subscriptions or the perpetual model.
I will be notified when subscription expires?
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We notify you by email before your paid subscription expires. If you are in trial, we notify you only if you checked "Yes, add me to your mailing list" when you created your account.
How to renew a business subscription?
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To renew the Business Subscription, go to our Project Plan 365 Portal and Sign In with your Owner account. In My Account page click on the Renew Subscriptions button. Select the number of subscriptions that you want to renew and click on the Renew Business Subscriptions button. Note that you can renew a number greater or equal to the number of assigned Editor subscriptions.

How is the finish date calculated If I want to renew the same quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
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Example:

You have 5 licenses that expire on 9/21/2018.

                   On 8/21/2018 you renew the same quantity of subscriptions

                   totalQuantity = 5

                   ExpirationDate = 9/21/2019
How is the finish date calculated If I want to renew a smaller quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
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Example: 

You have 5 licenses that expire on 8/21/2019 and you renew 2 subscriptions that are assigned to Editors. 

TotalQuantity = 2 

ExpirationDate = 8/21/2020 
How is the finish date calculated If I want to renew a number greater or equal with the number of assigned Editors and the actual Standard/Business subscriptions are expired?
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Example: 

You have 5 subscriptions that expired on 8/21/2018. 

           On 9/21/2018 you renew 7 licenses. 

           totalQuantity=7 

           ExpirationDate = 9/21/2019​ 
How is the finish date calculated If I want to renew a bigger quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
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Example:

You have 5 licenses that expire on 8/21/2018

           You renew 7 licenses on 7/21/2018

           daysToAdd = (daysRemained + daysPurchased)/totalQuantity

            newExpirationDate = actualDate + daysToAdd

            daysRemained = (oldExpirationDate – actualDate) * oldQuantity

            daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days

             daysPurchased = newQuantityRenew* 365 = 7 * 365 = 2555 days

             totalQuantity = newQuantityRenew = 7

             daysToAdd = (155+ 2555) / 7 = 387 days

             newExpirationDate = 8/21/2018 + 387 days = 9/12/2019
How is the finish date calculated if I upgrade from Standard to Business Subscription?
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1. If you have less than or equal with 365  remaining days for the Standard Subscription, the finish date is calculated with the following formula:

RemaingCost = 70 - [(70/365) * RemainingDays]

DaysToAdd = RemainingCost / (199.99 / 365)

FinishDate = OldFinishDate + DaysToAdd

Example

You have 1 Standard Subscription that expires after 50 days on 10/25/2019

RemainingCost = 70 - [(70 / 365)  *  50] = 60.41

DaysToAdd  = 60.41 / 0.5479 = 110 days

FinishDate = 10/25/2019 + 110 days = 2/12/2020

2. If you have greater than 365 remaining days for the Standard Subscription, the finish date is calculated with the following formula:

TotalRemainigCost = [RemainingDays * (129.99 / 365)] + 70

DaysToAdd = TotalRemainingCost / (199.99 / 365)

FinishDate = CurrentDate + DaysToAdd

Example

You have 1 Standard Subscription that expires after 700 days on 9/24/2020

RemainingCost = [700 * (129.99 / 365)]+ 70= 319.29

DaysToAdd  = 319.29 / 0.5479 = 583 days

FinishDate = 10/25/2018 + 583 days = 5/29/2020
How is the finish date calculated if I have expired Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
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If your subscriptions expired and you want to purchase one or multiple subscriptions, the quantity in database will be the new quantity purchased and the expiration date will be after 1 year from the day you make the new purchase.

Example:

You have 5 expired licenses with expiration date on 8/21/2018.

          On 9/21/2018 you purchase 5 licenses.

          totalQuantity = 5;

          ExpirationDate = 9/21/2018​
How is the finish date calculated if I have active Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
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The finish date will be calculate like this:

           daysToAdd = (daysRemained + daysPurchased)/totalQuantity

          newExpirationDate = actualDate + daysToAdd

Example:

You have 5 licenses that expires on 8/21/2018.

               You want to purchase 2 more licenses on 7/21/2018.

               daysRemained = (oldExpirationDate – actualDate) * oldQuantity

               daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days.

               daysPurchased = newQuantityPurchased * 365 = 2 * 365 = 730 days

              totalQuantity = oldQuantity + newQuantityPurchased = 5 + 2 = 7

              daysToAdd = (155 + 730) / 7 = 126 days

              newExpirationDate = 7/21/2018 (actualDate) + 126days = 12/25/2018
Can one of my assigned users renew his subscription?
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If a user is assigned to a subscription owned by someone else, he cannot renew the existing subscriptions or purchase more subscriptions. 

How do I renew the Standard Subscription?
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To renew the Standard Subscription, go to our Project Plan 365 Portal and Sign In with your Owner account. In My Account page click on Renew Subscriptions button. Select the quantity of subscriptions that you want to renew and click on the Renew Standard Subscriptions button. Note that you can renew a number greater or equal to the number of assigned Editor subscriptions.
What does the “Renew Standard Subscription” functionality do?
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The “Renew Standard Subscription” allows the owner of the organization to renew all the Standard Subscriptions.
Can I renew a smaller number of subscriptions?
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You cannot renew a smaller number of subscriptions than the existing number of Editors in your organization. If you want to renew a smaller number of subscriptions, change the role for some Editors to Read-Only.
What does the “Renew Business Subscription” functionality do?
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The “Renew Business Subscription” allows the owner of the organization to renew all the Business Subscriptions.
I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
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For the data from your account to be updated after you renew your subscription please follow the steps below:

1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

I renew my subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below:
1. Make sure you downloaded and installed our latest application from App Store.
2. Open the application.
3. Go to menu Help - Subscriptions.
4. Press on Restore Complete Editor Subscription.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.