FAQs Subscription Info

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Why has my account reverted to the trial version?
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If you have a paid Standard Subscription and you have started the Business Trial by mistake, please go to our Online Portal and in Account or Billing page, click on Manage Plan button. In the dialog that appears, click on the Change your plan button. Click on the Select plan button under Standard. Wait for the confirmation message then close it. After that your trial will be reverted to Standard.

For more information, please check the Manage Plan Online Help Article.

How do I Sign Up with a LinkedIn account?
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To Sign Up with an LinkedIn account, go to our Create Account page and click on the LinkedIn icon button. Insert your email address and password. You will receive an email with details about your account.

Once your account was created, you will be redirected to the Billing page. Fill in all the required information and a valid credit card number then click on the “Start trial” or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard/Business Trial to start.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I Sign Up with a Microsoft Work account?
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To Sign Up with an Microsoft Work account, go to our Create Account page and click on the Microsoft icon button. Insert your email address and password. You will receive an email with details about your account.

Once your account was created, you will be redirected to the Billing page. Fill in all the required information and a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard/Business Trial to start.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I Sign Up with a Google account?
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To Sign Up with a Google account, go to our Create Account page and click on the Google icon button. Insert your email address and password. You will receive an email with details about your account.

Once your account was created, you will be redirected to the Billing page. Fill in all the required information and a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard/Business Trial to start.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I Sign Up with an Apple account?
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To Sign Up with an Apple account, go to our  Create Account page and click on the Apple icon button. Insert your Apple ID and password. Wait for the two-factor authentication code. Insert the code. Afterwards, choose if you want to Share or Hide your email. If you choose the Hide My Email option, we suggest you share with us a real/valid email for better user experience. You will receive an email with details about your account.

Once your account was created, you will be redirected to the Billing page. Fill in all the required information and a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard/Business Trial to start.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How long is the trial period?
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The trial period is 14 days.

How do I Sign Up with a third-party login?
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To Sign Up with a third party login, go to our Create Account page and click on one of the following buttons: Sign Up with Apple, Sign Up with Google, Sign Up with Microsoft Work Account, Sign Up with LinkedIn. 

How do I Sign Up if I did not download the product?


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To Sign Up if you didn’t download the product, go to our Create Account page and insert your email and password or Sign Up with a third-party account (Apple, Google, Microsoft or LinkedIn). 

How do I create an account on Project Plan 365?
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To create an account, you need to access the Create Account page.

Insert your email and password or Sign Up with a third-party login.

How to use Project Plan 365 app over different platforms and devices?
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In order to use Project Plan 365 on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Standard/Business Subscription from our website. You can purchase the Standard/Business Subscription from our Purchase page. Download and install our latest app from the Download page. In order to use the purchased subscription, just Sign In with your email and password inside the Project Plan 365 app (in Sore and Web apps, look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

How to Sign In inside Project Plan 365 application?
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To Sign In inside Project Plan 365, open the application and in the Sign In dialog that is prompted, insert your Project Plan 365 email address and password or Sign In with a third-party account (Apple, Google, Microsoft, LinkedIn).

What is Apple Pay payment?
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Apple Pay is a payment service provided by Apple Inc. that allows users to make payments to service providers, users, merchants, billers or third parties using any Payment Instruments accepted through Apple Pay.Note that Face ID, Touch ID or your passcode is required for purchases on your iPhone, Mac or iPad.
What is Google Pay payment?
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Google Pay is a payment solution application which facilitates Google Pay Service. Through Google Pay, you may send payments to service providers, Users, Merchants, Billers or third parties using any Payment Instruments accepted through Google Pay.
How do I update my payment method?
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To edit your payment information, please go Project Plan 365 Portal - “Billing” tab and in the Payment Details section click the “Update Payment Method” button. Either enter a new credit card and click on the “Save card” button or select the Google Pay/Apple Pay option and confirm.
What features are available for each subscription plan?
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You can check what features are available for the Standard and Business Subscriptions from our Subscription Comparison Article.
Do you have a privacy policy?
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You can access our privacy policy from our Privacy Policy page.
How can I Sign In on Android device?
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Go to the backstage menu Account on your Android device. Click on the Sign In button and enter your email and password. The Account menu for Android devices is available only in the application from our website. Please download and install our latest application from the Download page. Then, from backstage, click on the Account menu.

How to activate the standard subscription from App Store?
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To activate the Standard Subscription from App Store follow the steps below:

  1. First please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account”).
  2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
  3. Open Project Plan 365 app.
  4. Go to menu Help – Subscriptions and click the Restore Standard Subscription.
  5. Wait for the confirmation message.
How to activate the Business Subscription from App Store?
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To activate your Business subscription from App Store, please follow the steps below:

  1. First, please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account").
  2. Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store).
  3. Open Project Plan 365 app.
  4. Go to menu Help – Subscription and click Restore Business Subscription.
  5. Wait for the confirmation message.
I purchased Standard/Business subscription from App Store. How can I use this subscription on other platform or device?
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To use the subscription purchased from App Store on other platforms, follow the steps below:

  1. Download, install and open our application from App Store.
  2. Go to menu Help – Subscriptions.
  3. Click the Restore Standard/Business Subscription button and wait for the confirmation message.
  4. If you don’t have a Project Plan 365 account, Sign Up here.
  5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
  6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).
How do I restore the subscription inside Project Plan 365 app?
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To restore the subscription in Project Plan 365 app, please go to menu File - Account – Account Information and click on the Restore Subscription button.

Where to enter the license key?
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To enter the license key, go to menu Help – About (or File menu – Account - About), and click the Enter Product key button. Insert the license key and click the Register button. Please note that if you purchased the Standard or Business Subscription for Project Plan 365 app, you don't need a license key, just Sign In with your email and password inside Project Plan 365 app. The license key can be used only for local installed application on Mac and Windows devices.  

How to change the Business Name?
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In order to change the name of your organization, Sign In with your email and password in Online Portal, then in Account page insert the new name in the Business Name field. You can also change it directly from our Project Plan 365 app. Go to File menu – Account tab – Organization Information and click the Global Settings button. In Global Settings dialog (click any tab) type the new name in the Business Name field.

Any team member can change the Business Name?
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Only the owner of the organization and other Admin users can change the business name. 

What does the “Change Business Name” functionality do?
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The “Change Business Name” functionality allows you to change the name of your organization from Online Portal or directly from our app.

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