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How can I cancel my Business trial for Project Viewer 365 from Microsoft Store?
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To cancel the Business trial for Project Viewer 365 from Microsoft Store, please go in our Online Portal and in Account page click on the Manage Plan button. In the dialog that appears, click on Cancel your free trial button. Select a reason or type one in then click on the Continue to cancel button for the next 3 steps. Click on Confirm Cancelation button. You will receive a confirmation email of cancelling the Auto-Renewal.

You can also cancel Auto-Renewal for the trial period from the Billing page, in the “Subscription Information” section click the Manage Plan button. In the dialog that appears, click on Cancel your free trial button. Select a reason or type one in then click on the Continue to cancel button for the next 3 steps. Click on Confirm Cancelation button. You will receive a confirmation email of cancelling the Auto-Renewal.

Please note that if you don’t cancel your trial before it expires you will be automatically charged for the number of subscriptions you assigned in the trial period. The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I start the 14-day free Business trial in Project Viewer 365 for Microsoft Store?
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To start a Business trial for Project Viewer 365 from Microsoft Store, please follow the steps below:
  1. Download and install our latest Project Viewer 365 application from Microsoft Store.
  2. Open the application.
  3. When the application starts, a dialog will appear asking you to Sign In or Create an Account.
  4. Click Create Account, then select the Business subscription option from the Summary section. Enter your email address and password, or choose one of the available third-party sign-up options, and click Continue.
  5. After signing up, a dialog displaying the 14-day trial information will appear.
  6. Make sure the Business option is selected in the Summary section, then click Start Free Trial.
  7. You will be redirected to a browser page where you must enter the required billing information. Add a valid credit card number or choose Google Pay or Apple Pay, then click Start Trial to activate your 14-day Business trial.
  8. Return to the Project Viewer 365 for Microsoft Store application and enjoy using the Business trial.
Why is a payment method required to start the Business free trial in Project Viewer 365 for Microsoft Store?
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A payment method is required to activate the trial and enable the subscription system.

You will not be charged during the trial period.

If you cancel before the trial ends, no charge will be applied. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

Will I be able to use the Project Viewer 365 from Microsoft Store application after the trial expires?
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After the trial expires, you cannot use the application without an active Standard or Business Subscription. To continue using the app features, please place an order from our Purchase page.
What happens if I create an account for Project Viewer 365 but don't start a trial?
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If you create an account for Project Viewer 365 but don't start a trial, your account will be inactive. In order to use the application, you need to start a Standard Trial or a Business Trial.

Note: If you do not start a trial after signing up, you will receive an email reminder from us to activate your account. Simply click on the Activate Account button from the email, select the desired payment method and click the Start Trial button.

How can I cancel my Standard trial for Project Viewer 365 from Microsoft Store?
Question Link
Answer

To cancel the Standard trial for Project Viewer 365 from Microsoft Store, please go in our Online Portal and in Account page click on the Manage Plan button. In the dialog that appears, click on Cancel your free trial button. Select a reason or type one in then click on the Continue to cancel button for the next 3 steps. Click on Confirm Cancelation button. You will receive a confirmation email of cancelling the Auto-Renewal.

You can also cancel Auto-Renewal for the trial period from the Billing page, in the “Subscription Information” section click the Manage Plan button. In the dialog that appears, click on Cancel your free trial button. Select a reason or type one in then click on the Continue to cancel button for the next 3 steps. Click on Confirm Cancelation button. You will receive a confirmation email of cancelling the Auto-Renewal.

Please note that if you don’t cancel your trial before it expires you will be automatically charged for the number of subscriptions you assigned in the trial period. The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I start the 14-day free Standard trial in Project Viewer 365 for Microsoft Store?
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Answer
To start a Standard trial for Project Viewer 365 from Microsoft Store, please follow the steps below:
  1. Download and install our latest Project Viewer 365 application from Microsoft Store.
  2. Open the application.
  3. When the application starts, a dialog will appear asking you to Sign In or Create an Account.
  4. Click Create Account, then select the Standard subscription option from the Summary Enter your email address and password, or choose one of the available third-party sign-up options, and click Continue.
  5. After signing up, a dialog displaying the 14-day trial information will appear.
  6. Make sure the Standard option is selected in the Summary section, then click Start Free Trial.
  7. You will be redirected to a browser page where you must enter the required billing information. Add a valid credit card number or choose Google Pay or Apple Pay, then click Start Trial to activate your 14-day Standard trial.
  8. Return to the Project Viewer 365 for Microsoft Store application and enjoy using the Standard trial.

Why is a payment method required to start the Standard free trial in Project Viewer 365 for Microsoft Store?
Question Link
Answer

A payment method is required to activate the trial and enable the subscription system.

You will not be charged during the trial period.

If you cancel before the trial ends, no charge will be applied. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

Can I remove my credit card after starting a trial?
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To remove your payment method, please go Project Plan 365 Portal - “Billing” tab and in the Payment Details section click the “Remove Payment Method” button. Your credit card will be removed instantly. Note: In order to remove the credit card payment you need to first cancel the trial. You will be asked to first cancel it or keep the payment method. To cancel the trial, click on Manage Plan button then follow the cancellation process.
Why after I canceled the Business Trial, I cannot revert to Business Trial?
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If you cancelled the Business Trial, you cannot revert back to the trial on your own. Please submit an online ticket with your request at our Support.

How to cancel the Business Trial Subscription and revert to Standard Subscription?


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To revert to Standard Subscription after you started the Business trial please go to our Online Portal and in Account page click on Cancel Business Trial button. After that your trial will be reverted to Standard subscription.

How do I start a 14-Day Standard Trial?
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To start the Standard Trial, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and add a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.

In order to use the Standard Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

Why has my account reverted to the trial version?
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If you have a paid Standard Subscription and you have started the Business Trial by mistake, please go to our Online Portal and in Account or Billing page, click on Manage Plan button. In the dialog that appears, click on the Change your plan button. Click on the Select plan button under Standard. Wait for the confirmation message then close it. After that your trial will be reverted to Standard.

For more information, please check the Manage Plan Online Help Article.

Why can’t I see the “Cancel Subscriptions” button?
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There are 2 possibilities why you can’t see the “Manage Plan” button:

  1. You are not the owner of the account or don’t have Admin rights.
  2. You already cancelled Auto-Renewal for your trial account.

If you have any questions about the Auto-Renewal for your trial account, please submit an online ticket with your request at our Support.

Can I experience collaborative mode during the trial period?
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In order to evaluate the real-time collaboration feature, please start a 14 days Business Trial on our Project Plan 365 Free Trial page by clicking on the “Start free trial” button. Then, Sign In with your email and password inside the Project Plan 365 app and open a file previously saved in My Projects - Drive 365 cloud service. Then, enable the Collaboration by going to menu Share – Real-Time Collaboration.

I just started a Standard trial. Can I use the trial period on a Windows Server?
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Yes, you can use the Standard trial on Windows Server by signing in with your email and password inside the Project Plan 365 application.

I just started a Business trial. Can I use the trial period on a Windows Server?
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Yes, you can use the Business trial on Windows Server by signing in with your email and password inside the Project Plan 365 application.

How to start a Business Trial using Apple Pay?
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To start the Business Trial using Apple Pay, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Business Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, click on the Apple Pay option, confirm the payment by clicking on the Pay button for your 14-day Standard Trial to start.
Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.
The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How to start a Business Trial using Google Pay?
Question Link
Answer

To start the Business Trial using Google Pay, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Business Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, click on the Google Pay option, confirm the payment by clicking on the Pay button for your 14-day Standard Trial to start.
Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.
The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How many users can I add in my team while in Business Trial Subscription?
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If you previously purchased the Standard Subscription and started a Business Trial Subscription, you can assign the same amount of Editors in your team as the quantity of purchased subscriptions. You can assign as many Read-Only users as you need. If you didn’t purchased any subscription yet, you can assign as many team members as you need in your team.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

How do I start 14 days Business Trial if I purchased the Standard Subscription?
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If you purchased the Standard subscription, to start 14 days Business Trial, please Sign In with your email and password in Project Plan 365 Portal and in Account page click on the Start 14 days Business Trial button.

After this, you can invite other Team Members to join your organization in Team page and you can insert the Business Name in Account page.

In order to use the Business Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

How do I start a 14-Day Business Trial?
Question Link
Answer

To start the Business Trial, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Business Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard Trial to start. In Account and Billing pages you will see the details about the Business Trial. After this, you can invite other Team Members to join your organization in Team Members page.

In order to use the Business Trial features, download and install our latest application from our website https://www.projectplan365.com/download/. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

What does the “Start 14-Day Business Trial” functionality do?
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The “Start 14-Day Business Trial” functionality allows you to evaluate for free our application for 30 days. The 30 days free trial include the fully functional product.

How to start a Standard Trial using Apple Pay?
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To start the Standard Trial using Apple Pay, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, click on the Apple Pay option, confirm the payment by clicking on the Pay button for your 14-day Standard Trial to start.
Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.
The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How to start a Standard Trial using Google Pay?
Question Link
Answer

To start the Standard Trial using Google Pay, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, click on the Google Pay option, confirm the payment by clicking on the Pay button for your 14-day Standard Trial to start.
Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.
The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

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