FAQs Subscription Info

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How can I download the updated app?
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To download the latest version of Project Plan 365 please go to the https://www.projectplan365.com/download/ page - select the Platform and click on Download Project Plan 365 button. You will be redirected to the “Thank you for Downloading the Project Plan 365” page and the download will begin. If the download doesn’t begin, click on “Click here to try again” link. After that, follow the “Download Instructions” from the “Thank you for downloading Project Plan 365” page in order to locate the installer.

How do I change the role for a team member from Read-Only to Editor?
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To change the role for a team member from Read-Only to Editor, Sign In in our Project 365 Online Portal and in Team Members page change the role for the desired team member. Note: 
1. By default, the owner of the organization has the Editor role.
2. If you already purchased a subscription, please know that you need to purchase a subscription for each Editor team member.
3. You can add as many read-only team members as you need for free.

Why has my account reverted to the trial version?
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If you have a paid Standard Subscription and you have started the Business Trial by mistake please follow these steps:

1. Go to Online Portal.
2. Sign In with your email and password.
3. Then, in My Account page, click on Cancel Subscription button.
4. Sign Out and back Sign In inside application with your email and password or close and reopen the application.

I purchased Advanced Viewer subscription from Microsoft Store. How can I use this subscription on other platform or device?
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To use your subscription on multiple platforms please follow the steps below:

1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Advanced-Viewer Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page.
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from our Download page.
9. Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button).

I purchased Complete Editor subscription from Microsoft Store. How can I use this subscription on other platform or device?
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To use your subscription on multiple platforms please follow the steps below:

1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page.
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from our Download page.
9. Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button). 

How to use Project Plan 365 app over different platforms and devices?
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In order to use Project Plan 365 on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Standard/Business Subscription from our website. You can purchase the Standard/Business Subscription from our Purchase page. Please download and install our latest app from the Download page. In order to use the purchased subscription, just Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button).

How much does a subscription cost?
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You can find the cost for Standard/Business Subscription in our Purchase page.

Do you have the edit functionality?
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You can edit mpp files using our editor tool https://www.projectplan365.com/download/.
Where to enter the license key?
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To enter the license key, go to menu Help - Register. Insert the license key and click on the Register button. Please note that if you purchased the Standard or Business Subscription for Project Plan 365 app, you don't need a license key, just Sign In with your email and password inside Project Plan 365 app. The license key can be used only for local installed application on Mac and Windows devices. 

Why I cannot share the MPP file?
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The Share functionality is available only for Editor team members.
Does the subscription restore when I open the application?
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The subscription from our website will be restored automatically each time you open the application. In this way, your subscription will be up to date and you don’t need to manually restore the subscription or to Sign Out and back Sign inside app.
How do I restore the subscription inside Project Plan 365 app?
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To restore the subscription in Project Plan 365 app, please go to menu File - Account - Restore Subscription.
When do I need to restore the subscription?
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You need to restore the subscription when you made some changes to your subscription information. For example, when you renew your expired subscription or you upgraded from Standard to Business Subscription. Once you open the application, the subscription will be automatically restored. 
Can we assign a role so that a user can edit plan but not delete tasks?
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The Editor has full control over an mpp file. The Read-Only member can only open and read the file.

How do I modify my email address?
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To modify your email address please contact our support team https://www.projectplan365.com/contact-support/.
How many business roles are there?
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Users assigned in a Standard or Business organization can have the following roles: Editor, Read-Only.

How to Sign In inside Project Plan 365 application?
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To Sign In inside Project Plan 365, open the application and look upper right corner for the Sign In button or go to the backstage menu File - Account and press on the Sign In button. Insert your Project Plan 365 email address and password or Sign In with a third-party account (Apple, Google, Microsoft, LinkedIn).

What does the “View All the Projects from Drive 365” functionality do?
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The “View All the Projects from Drive 365” allows you to view all the existing projects from our private Drive 365 cloud service.
Can I access a Business feature having the Standard Subscription?
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If you have a Standard Plan and you are not also the owner of the organization, once you click on a Business feature, the following message appears: “This feature is available in Business Plan”.
Can I save or export the project having the Read-Only role?
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You cannot save or export the project having the Read-Only role. When a Read-Only account access an Editor feature a message will appear: “This feature is available for Editors”.
What is the difference between the Owner and an Editor in a team?
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The owner of the organization is the only team member that can Purchase or Renew Subscriptions. He is the only one that can change the Business Name.
What is the difference between Free Read-Only and Read Only role?
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Once you install the application it comes in Free Read-Only role. The difference between these two roles is that with a Read-Only role you have an account on our website and you are part of a team. Also, a Read-Only account has access to files saved in My Projects – Drive 365.
How do I Sign Up with a LinkedIn account?
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To Sign Up with an LinkedIn account, go to our Sign Up page and click on the Sign Up with LinkedIn button. Insert your email address and password. You will receive an email with details about your account. Now you have a 30 days Standard free trial.
How do I Sign Up with a Microsoft Work account?
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To Sign Up with an Microsoft Work account, go to our Sign Up page and click on the Sign Up with Work Account button. Insert your email address and password. You will receive an email with details about your account. Now you have a 30 days Standard free trial.
How do I Sign Up with a Google account?
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To Sign Up with a Google account, go to our Sign Up page and click on the Sign Up with Google button. Insert your email address and password. You will receive an email with details about your account. Now you have a 30 days Standard free trial.
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