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I renew my business subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

  1. Make sure you downloaded and installed our latest application from App Store.
  2. Open application.
  3. Sign In with your Project 365 expired account.
  4. In the trial/subscription expired dialog click on Already purchased? button.
  5. Press on “Restore Editor Business Subscription”.
  6. Wait for the confirmation message.
I purchased Standard subscription from App Store. How can I use this subscription on another platform or device?
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To use the Standard subscription purchased from App Store on other platforms, follow the steps below:

  1. Downloadinstall and open our application from App Store.
  2. Create a new account or Sign In with an existing one that doesn't have any active subscription.
  3. If you created a new account - in the Start Trial dialog click on the Restore Subscription button in the bottom right corner; If you Signed In with an expired account - click on the Already Purchased? button.
  4. Click the Restore Standard Editor Subscription button and wait for the confirmation message.
  5. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application.
I renew my Standard Subscription from App Store. How can I update my Project 365 account info?
Question Link
Answer

If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

  1. Make sure you downloaded and installed our latest application from App Store.
  2. Open the application.
  3. Sign In with your Project 365 expired account.
  4. In the trial/subscription expired dialog click on Already purchased? button.
  5. Press on “Restore Editor Standard Subscription”.
  6. Wait for the confirmation message.
I renew my standard subscription from App Store. How can I update my Project 365 account info?
Question Link
Answer

If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

  1. Make sure you downloaded and installed our latest application from App Store.
  2. Open the application.
  3. Sign In with your Project 365 expired account.
  4. In the trial/subscription expired dialog click on Already purchased? button.
  5. Press on “Restore Editor Standard Subscription”.
  6. Wait for the confirmation message.
I renew my Business subscription from Microsoft Store. How can I update my Project 365 account info?
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Answer

For the data from your account to be updated after you renew your subscription please follow the steps below:

  1. Make sure you downloaded and installed our latest application from Microsoft Store.
  2. Sign In or Create a new account.
  3. In the dialog that appears, click on the Restore Subscription button from the bottom-right corner.
  4. Press on Restore Business Subscription.
  5. Wait for the confirmation message.
  6. The subscription information will be automatically transferred from Microsoft Store to your Project 365 account.
How do I remove my payment method?
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To remove your payment method, please go Project Plan 365 Portal - “Billing” tab and in the Payment Details section click the “Remove Payment Method” button. If auto-renewal is disabled, the payment method will be removed instantly.Note: If the Auto-Renewal is enabled, you will be asked to first cancel it or keep the payment method. To cancel the auto-renewal, click on Manage Plan button then follow the cancellation process.
How to manage the subscription cancelation?
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To manage the subscription cancelation, in our Online Portal go to Billing page and click Manage plan. In the dialog, click Cancel your plan. Select or add a reason then click on Continue to cancel during each step, on the last step click on Confirm cancellation. After completing the process, a confirmation email will be sent.Note: You can also manage the subscription cancelation directly from the app by going to menu File - Billing, click Manage plan and follow the same steps as above.
Can I switch my plan during the annual subscription?
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You can upgrade to the Business Subscription while having a purchased Standard Subscription, however you cannot reverse back to the Standard Subscription until it expires.
How do I start a 14-Day Standard Trial?
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To start the Standard Trial, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and add a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.

In order to use the Standard Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

Do I need to re-enter payment details when switching plans?
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No. If you’re still in your trial, no payment is collected. Your payment method will be charged only when the trial ends and the subscription starts.
Can I switch plans more than once during the trial?
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Yes. As long as you’re still in the trial period, you can change your plan at any time using the Manage plan dialog.
Where do I find the “Manage plan” option?
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You can find the Manage plan button in the Account or Billing tabs in our Online Portal, or in the Account/Billing section from File menu in the app.
Do I need to contact support to cancel my trial?
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No. You can complete the entire cancellation or plan switch process from your portal or app by going to Account or Billing page and clicking Manage plan.
What happens after cancelling my trial?
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Once cancelled, your access to app features will end and your account will no longer be active unless another plan is selected.
Can I cancel before the trial ends to avoid charges?
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Yes. You can cancel at any time during the trial to ensure you’re not automatically charged when it ends.
Are there any benefits offered before cancellation is completed?
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Yes. During the cancellation process, you’ll be reminded of the features you’ll lose and shown an exclusive offer designed to help you continue with a better experience.
Can I change my mind during the cancellation process?
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Yes. At any step in the cancellation flow, you can choose to keep your plan instead of continuing. Just click Keep your plan or close the dialog.
Is feedback required when cancelling my trial?
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You’ll be asked to select at least one reason for cancellation. There is also an optional field where you can provide additional feedback to help us improve our services.
What if I accidentally cancel my trial — can I undo it?
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Once the cancellation process is finalized, it cannot be undone. However, you can always return to the Manage plan section and purchase a new subscription at any time.For more information, please submit a ticket to our Support Team.
Will I be notified after switching or cancelling a plan?
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Yes. After any change to your subscription, such as switching plans or cancelling your trial, you’ll receive a confirmation email with details of the action.
Where can I compare available subscription plans?
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You can compare plans by going in our Online Portal to Account or Billing page. Click on Manage plan and then Change your plan. The dialog shows each available plan with details and a Learn more link for each option.
Will I get a better deal if my trial ends but payment fails?
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Yes. If the trial ends and the system cannot process the payment, you will receive an email with a time-sensitive offer to continue your subscription at a better rate. The offer will be available for a limited time, and you can access it directly from the email.
How to manage the trial cancelation?
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To manage the trial cancelation, in our Online Portal go to Account or Billing page and click Manage plan. In the dialog, click Cancel your free trial. Select or add a reason then click on Continue to cancel during each step, on the last step click on Confirm cancellation. After completing the process, a confirmation email will be sent.Note: You can also manage the trial cancelation directly from the app by going to menu File - Account or Billing, and click Manage plan and follow the same steps as above.
How to switch my plan during the trial?
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To switch your plan, in our Online Portal go to the Account or Billing page and click on Manage plan. In the dialog that opens, click Change your plan. You’ll see the available plans, with your current one labeled as such. Click Select plan on the desired option. The change is applied instantly, and you’ll receive a confirmation email.Note: You can also switch the plan directly from the app by going to menu File - Account or Billing, and click Manage plan and follow the same steps as above.
What is the “Manage Plan” functionality?
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The Manage Plan feature allows you to easily change your subscription plan or cancel your trial directly from the Account or Billing section of your portal or app. You can compare plans, switch to a different one, or end your trial before it converts into a paid subscription.
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