FAQs Sign In/Activation issue

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FAQ › Account > Category: Sign In/Activation issue
I just signed up, how can I start using the software now?
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Please Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

Where is the license/registration key?
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If you have bought a subscription from our website and inside the application it still states you are still in trial or Free Read-Only mode, please Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).  

How to Sign In inside Project Plan 365 application?
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To Sign In inside Project Plan 365, open the application and look upper right corner for the Sign In button or go to the backstage menu File - Account and click the Sign In button. Insert your Project Plan 365 email address and password or Sign In with a third-party account (Apple, Google, Microsoft, LinkedIn). 

I have already purchased but my subscription shill shows up as expired.
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If you have already purchased but your subscription still shows up as a trial, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab – Account Information subtab and click on the “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.

I have already purchased but my subscription still shows up as a trial.
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If you have already purchased but your subscription still shows up as expired, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab –Account Information subtab and click on the “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.

How do I restore the subscription inside Project Plan 365 app?
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To restore the subscription in Project Plan 365 app, please go to menu File - Account – Account Information and click on the Restore Subscription button.

I have changed my laptop, how can I migrate my license?
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If you have purchased the Enterprise license from our website and want to use it on another device, please download and install our latest application from our Download page. Open the application and go to Help menu– About (or File menu – Account - About), and click the Enter Product key button .

Where to enter the license key?
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To enter the license key, go to menu Help – About (or File menu – Account - About), and click the Enter Product key button. Insert the license key and click the Register button. Please note that if you purchased the Standard or Business Subscription for Project Plan 365 app, you don't need a license key, just Sign In with your email and password inside Project Plan 365 app. The license key can be used only for local installed application on Mac and Windows devices.  

What does the “Log Off” functionality do?
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The “Log Off” functionality closes off one’s access to an account after having previously logged in (e.g. as it is in the case of a cloud storage provider).
What is email address?
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An email address is a unique identifier for an email account.
What are credentials?
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Credentials refer to the verification of identity or tools for authentication.
What is License key?
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A license key is a data string that verifies authorized software product access.
What is restore subscription?
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Restore subscription is a service that allows the user to use the purchased product on other platforms without being charged.
How do I delete my account?
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To delete your account, please contact our Support Team.
Where is the Sign Out button inside the application?
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In order to Sign Out from the application, go to menu File-Account and click on the Sign Out button. Another way is to click on the dropdown arrow near your email address in the top right corner, then click Sign Out.
I tried to restore my subscription, but it doesn’t work.
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If you still have trouble restoring your subscription, please contact us.
How to activate the subscription on Android device?
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To activate the subscription on Android device please follow the steps below:   
  1. First please check if you are signed in on Google Play with the account used to buy the subscription.
  2. Go inside application and go to the menu Help –  Subscriptions .
  3. Press on the Restore Editor Subscription button.  
  4. Wait for the confirmation message.
I’ve paid for the new subscription but the program keeps telling me that it’s expired.
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Please Sign Out and back Sign In with your email and password inside the application (look upper right corner for the Sign In button).
Where can I find the Account menu on an Android device?
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The Account menu for Android devices is available only in the application from our website.
Please download and install our latest application from the Download page. Then, from backstage, click on the Account menu.
What happens when I Register with a license key and I Signed In with a Standard or Business Subscription?
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If you Signed In with a Standard or Business Subscription when a license key is used to register, a message will appear, to register the application with a license key you need to Sign Out. Press on the Sign Out button from the Alert dialog or from the upper right corner.
Why is my restore subscription button grayed out?
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If the Restore Subscription button is grayed out it means that the subscription from App Store has already been restored.
I purchased Advanced Viewer subscription from Microsoft Store. How can I use this subscription on other platform or device?
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To use your subscription on multiple platforms please follow the steps below:

1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Advanced-Viewer Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page.
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from our Download page.
9. Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button).

I purchased Complete Editor subscription from App Store. How can I use this subscription on other platform or device?
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If you have bought your subscription from App Store and want to use it on other devices please make sure you downloaded and installed our latest application from App Store.
1. Open the application.
2. Go to menu Help-Subscriptions.
3. Press on Restore Complete Editor Subscription.
4. Wait for the confirmation message.
5. If you don’t have a Project Plan 365 account, Sign Up on our Online Portal page.
6. Sign In with your email and password inside the application in order to copy the subscription information from App Store to your Project 365 account.
7. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from our Download page.
8. Then Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button). 

I purchased Complete Editor subscription from Microsoft Store. How can I use this subscription on other platform or device?
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To use your subscription on multiple platforms please follow the steps below:

1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page.
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from our Download page.
9. Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button). 

Does the subscription restore when I open the application?
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The subscription from our website will be restored automatically each time you open the application. In this way, your subscription will be up to date and you don’t need to manually restore the subscription or to Sign Out and back Sign inside app.
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