FAQs Sales & Billing

Account

Sales & Billing

How do I...?

Other

Browse by Category

Purchase Subscription
Renew Subscription
Upgrade Subscription
Cancel Subscription
Invoice
Refund
All FAQs
FAQ › Category: Sales & Billing
How can I cancel my Standard subscription from Microsoft Store?
Question Link
Answer
To cancel the Standard Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
Will the credit card be stored after I purchase a subscription?
Question Link
Answer
Yes, the credit card information will be stored after purchasing a subscription.
Will I automatically be charged if my subscription expires?
Question Link
Answer
You will automatically be charged only if the “Auto-Renewal Subscription” is enabled. To see if the subscription will be auto-renewed, you can go to Billing page and see if the “Manage Subscription Renewal Option” button appears.
Where can I see the Billing Information?
Question Link
Answer
To see the Billing Information, go to , please go Project Plan 365 Portal - “Billing”. Note that only Admins can access the “Billing” tab.
With the Standard Plan, do I have an unlimited amount of projects?
Question Link
Answer
With the Standard subscription you can create as many projects as you like and you have the option to save them either locally on your device or on one of the supported cloud locations.
Why do I have a strange email associated with my Project Plan 365 account?
Question Link
Answer
The reason why that strange email address appears is because you set your email address to be hidden when signing in with Apple.

Please check the Hide My Email for Sign In with Apple article for more info.

Where can I see the information about my subscription?


Question Link
Answer

To see information regarding your Subscription please follow these steps:
1. Go to Online Portal page: https://www.projectplan365.com/ups/Account/SignIn
2. Sign In with your email and password.
3. Go to Account page in order to see the information about your subscription.

If I buy the Project Plan 365 app can I invite multiple users?
Question Link
Answer

You can purchase multiple subscriptions under the same account and then you can invite team members in your organization, and you can share the files created with your team. Note that you must have Admin rights to perform this operation.

How do I see when my subscription expires?
Question Link
Answer

To see when your subscription expires Sign In to our Online Portal. The expiration date can be found in Account page.

You can also see the Subscription End Date directly in out Project Plan 365 app. Go to File menu – Account – Account Information.

What is Reseller discount?
Question Link
Answer
A reseller discount is a deduction from the face amount of an invoice for partner that acts as an intermediary between companies.
What is Reseller?
Question Link
Answer
A reseller is a type of partner that acts as an intermediary between companies that make or distribute IT products or services.
What is Purchase order?
Question Link
Answer
A purchase order represents a buyer-generated document that authorizes a purchase transaction.
What is renew subscription?
Question Link
Answer
Renew subscription is a functionality that automatically renews the subscription of your product before it expires.
What is automatic renewal?
Question Link
Answer
The Automatic Renewal is a service that automatically renews the subscription of your product before it expires.
Can I edit the MS Project files with Project Plan 365 app?
Question Link
Answer
With Project Plan 365 app, you can edit, save, share and collaborate on files created in Microsoft Project.
What is debit card?
Question Link
Answer
A debit card is a card that allows the holder to transfer money electronically.
What is platform?
Question Link
Answer
A platform is a group of technologies that are used as a base upon which other applications, processes or technologies are developed
What is device?
Question Link
Answer
A device is a unit of physical hardware or equipment.
What is one time discount?
Question Link
Answer
A one time discount is a deduction from the face amount of an invoice that can be used once.
What is order number?
Question Link
Answer
An order number is a number identifying a purchase or order placed by a customer.
What is order confirmation?
Question Link
Answer
An order confirmation is a written confirmation of an order which is sent by the producing company that accepts the order placed by a customer.
What is Non profit discounts?
Question Link
Answer
Non profit discounts are a deduction from the face amount of an invoice, made in advance of its payment available only for non profit organizations.
What is Delivery country?
Question Link
Answer
Delivery country represents the country where the product must be sent.
What is Delivery terms?
Question Link
Answer
Delivery terms refer to conditions in sales contract that specify details as additional charges, time of delivery, etc.
What is Electronic software delivery?
Question Link
Answer
Electronic software delivery represents the distribution of software to users electronically via download or streaming.
« Previous123456…8Next »
Contact
Chat