There are three possibilities:

1. If you purchased a subscription from our website and you want to cancel the auto-renewal, please follow the steps from the Cancel Subscription
2. If you purchased a subscription from App Store and you want to cancel the auto-renewal, you will need to follow the steps from Apple Support as we have no control over your apple account.
3. If you purchased a subscription from Microsoft Store and you want to cancel the auto-renewal, you will need to follow the steps from Microsoft Store as we have no control over your Microsoft account.

To use the Business subscription purchased from Microsoft Store on other platforms, follow the steps below:

1. Download, install and open our latest from Microsoft Store.
2. Go to menu Help – Subscriptions.
3. Click the Restore Business Subscription button and wait for the confirmation message.
4. If you don’t have a Project Plan 365 account, Sign Up here.
5. Sign In inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).

To use the Business subscription purchased from App Store on other platforms, follow the steps below:

1. Download, install and open our application from App Store.
2. Go to menu Help – Subscriptions.
3. Click the Restore Business Subscription button and wait for the confirmation message.
4. If you don’t have a Project Plan 365 account, Sign Up here.
5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).

To use the Standard subscription purchased from App Store on other platforms, follow the steps below:

1. Download, install and open our application from App Store.
2. Go to menu Help – Subscriptions.
3. Click the Restore Standard Subscription button and wait for the confirmation message.
4. If you don’t have a Project Plan 365 account, Sign Up here.
5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).

To use the subscription purchased from App Store on other platforms, follow the steps below:

1. Download, install and open our application from App Store.
2. Go to menu Help – Subscriptions.
3. Click the Restore Standard/Business Subscription button and wait for the confirmation message.
4. If you don’t have a Project Plan 365 account, Sign Up here.
5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).

To purchase the Standard Subscription from our website, follow the steps below:

1. Go to our Purchase page.
2. Press on the Buy Subscription button under the Standard Subscription.
3. In the Sign In page, if you already have an account on our website, insert your email and password and click on the Sign In button or Sign In with a third-party account.
4. Select the desired quantity, insert the Billing Info and Credit Card Info then click on the Place Order button.
5. If the order was successful, you will be redirected to Thank You page and you will receive an email with the invoice attached.
6. Download the application from our website and Sign In with your email and password in order to use the purchased subscription.

To purchase the Standard Subscription from App Store, please follow the steps below:

1. Download and install our latest Project Plan 365 application from Apple Store.
2. Once you open the application the Get Started dialog will appear. Click on the Start your free 30 days Trial Now button.
3. A dialog will be displayed that presents you the Project Plan 365 Subscription Plans.
4. Click the Start Standard Subscription button.
5. Insert your Apple ID and password and then click Buy.
6. Confirm the subscription and accept the Subscription Terms.
7. Wait for the confirmation message.
8. In the Sign Up to Project Plan 365 dialog, insert your email and password or Sign Up with a third party account.
9. Click the Sign Up to Project Plan 365 button.

To purchase the Standard Subscription from Microsoft Store, please follow the steps below:

1. Download and install our latest Project Plan 365 application from Microsoft Store.
2. Once you open the application the Get Started dialog will appear. Click on the Start your free 30 days Trial Now button.
3. A dialog will be displayed that presents you the Project Plan 365 Subscription Plans.
4. Click the Start Standard Subscription button.
5. In the dialog that appears click the Continue button and enter the Credit Card information to purchase the subscription.
6. In the Sign Up to Project Plan 365 dialog, insert your email and password or Sign Up with a third party account.
7. Click the Sign Up to Project Plan 365 button.

If you have any question about our educational prices, please submit a ticket with your questions at Contact Support.

Unfortunately, we do not accept PayPal payment method. We accept all the major credit cards - Visa, Master Card, American Express, Discover, Diners Club, JCB, Carte Bleue, Union Pay.

To apply a promotional code, go to our Purchase page and click on the “Buy Subscription” button that is associated with the Standard Subscription. Sign In with your email and password. In the Order Info Page select the desired quantity and click on „Enter Promotional Code” label. Then insert a valid Promotional Code an click the „Apply Code” button. Make sure the promotional code has been applied. Insert the billing info and credit card info then click on the “Place Order” button.Another way to apply a promotional code is to go to Project Plan 365 Portal and Sign In with your email and password. In Account page click  the “Buy Subscription” button and follow the steps described above.Also, you can apply the promotional code directly in our Project Plan 365 app. Go to File menu – Account and click the Purchase button then follow the steps described above.

The possible reasons why the code could not be applied are:

• you entered an inexistent promotional code;
• you entered an expired promotional code;
• you entered a promotional code for a different product or subscription;
• you have already applied a promotional code for the current purchase.

If it still does not work, please contact us.

If you already purchased the "Standard" subscription, you only need to pay the difference in order to upgrade to "Business" Subscription. Please know that the "Complete Editor" subscription is now the "Standard" subscription.

For the data from your account to be updated after you renew your subscription please follow the steps below:1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu "Help" - "Subscriptions".
4. Click the "Start Standard Subscription" button.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.