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FAQ › Category: Sales & Billing
How do I apply a Promotional Code for Standard Subscription? 
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To apply a promotional code, go to our Purchase page and click on the “Buy Subscription” button that is associated with the Standard Subscription. Sign In with your email and password. In the Order Info Page select the desired quantity and click on „Enter Promotional Code” label. Then insert a valid Promotional Code an click the „Apply Code” button. Make sure the promotional code has been applied. Insert the billing info and credit card info then click on the “Place Order” button.Another way to apply a promotional code is to go to Project Plan 365 Portal and Sign In with your email and password. In Account page click  the “Buy Subscription” button and follow the steps described above.Also, you can apply the promotional code directly in our Project Plan 365 app. Go to File menu – Account and click the Purchase button then follow the steps described above.

Does the Promotional Code apply to more that one subscription?
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The Promotional Code applies to the entire selected quantity of subscriptions.
I’ve applied a Promotional Code but it doesn’t work.
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The possible reasons why the code could not be applied are:

  • you entered an inexistent promotional code;
  • you entered an expired promotional code;
  • you entered a promotional code for a different product or subscription;
  • you have already applied a promotional code for the current purchase.

If it still does not work, please contact us.

Is the "Complete Editor Universal Platform" licensed separately or is it included in the Business Plan?
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If you already purchased the "Standard" subscription, you only need to pay the difference in order to upgrade to "Business" Subscription. Please know that the "Complete Editor" subscription is now the "Standard" subscription.

How can I cancel my Standard Subscription from App Store?
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To cancel the Standard Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Apple Support. We have no access to your account and cannot reach them on your behalf.
How can I cancel my Business Subscription from App Store?
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To cancel the Business Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Apple Support. We have no access to your account and cannot reach them on your behalf.
How to enter my region to be able to purchase if I'm not in USA?
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The prices from our Purchase page depend on the region your device is set to. In order to have the prices correspond to you location please change the Region of your device from the System Settings.
Can I change the price in Malaysian Ringgit?
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The prices on our website are in dollars but if you have your credit card in another currency, the conversion should make automatically when you purchase.
Can you send invoice after purchase?
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We automatically send to you the invoice attached to the confirmation order email. We send the confirmation order email on the email address you used when you placed the order.  You can also download the invoice from Project Plan 365 Portal by going to “Billing” tab – “Your Orders” section and click the “Invoice” action associated with the order you are interested in. Note that only Admins can access the “Billing” tab.
Where can I find all my previous orders?
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To see all your previous orders, please go to Project Plan 365 Portal – “Billing” tab and in the “Your Orders” section you will find all your previous orders. Note that only Admins can access the “Billing” tab.
How can I cancel my Business subscription from Microsoft Store?
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To cancel the Business Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
How can I cancel my Standard subscription from Microsoft Store?
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To cancel the Standard Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
Will the credit card be stored after I purchase a subscription?
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Yes, the credit card information will be stored after purchasing a subscription.
Will I automatically be charged if my subscription expires?
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You will automatically be charged only if the “Auto-Renewal Subscription” is enabled. To see if the subscription will be auto-renewed, you can go to Billing page and see if the “Manage Subscription Renewal Option” button appears.
Where can I see the Billing Information?
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To see the Billing Information, go to , please go Project Plan 365 Portal - “Billing”. Note that only Admins can access the “Billing” tab.
With the Standard Plan, do I have an unlimited amount of projects?
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With the Standard subscription you can create as many projects as you like and you have the option to save them either locally on your device or on one of the supported cloud locations.
Why do I have a strange email associated with my Project Plan 365 account?
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The reason why that strange email address appears is because you set your email address to be hidden when signing in with Apple.

Please check the Hide My Email for Sign In with Apple article for more info.

Where can I see the information about my subscription?


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To see information regarding your Subscription please follow these steps:
1. Go to Online Portal page: https://www.projectplan365.com/ups/Account/SignIn
2. Sign In with your email and password.
3. Go to Account page in order to see the information about your subscription.

If I buy the Project Plan 365 app can I invite multiple users?
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You can purchase multiple subscriptions under the same account and then you can invite team members in your organization, and you can share the files created with your team. Note that you must have Admin rights to perform this operation.

How do I see when my subscription expires?
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To see when your subscription expires Sign In to our Online Portal. The expiration date can be found in Account page.

You can also see the Subscription End Date directly in out Project Plan 365 app. Go to File menu – Account – Account Information.

What is Reseller discount?
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A reseller discount is a deduction from the face amount of an invoice for partner that acts as an intermediary between companies.
What is Reseller?
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A reseller is a type of partner that acts as an intermediary between companies that make or distribute IT products or services.
What is Purchase order?
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A purchase order represents a buyer-generated document that authorizes a purchase transaction.
What is renew subscription?
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Renew subscription is a functionality that automatically renews the subscription of your product before it expires.
What is automatic renewal?
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The Automatic Renewal is a service that automatically renews the subscription of your product before it expires.
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