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FAQ › Sales & Billing › Category: Purchase Subscription
If I buy the perpetual model and do not sign up for maintenance and support will the product still work?
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If you buy the perpetual model but do not pay for maintenance and support you will still be able to use the product but will not get access to latest releases or support unless the product is repurchase at full price.
If I buy the perpetual model will I pay only for support and maintenance in the future?
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The payment for the perpetual model is made once. In the first payment, it is included one year of free maintenance and support. After this, you will need to pay for yearly support and maintenance or use the application with no access to the latest updates or support.

I've tried to purchase, but got the error: "An error has occurred. Please contact the system administrator"
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Based on the error looks like a temporary issue with Pay Pal service. Please try again in 1 hour.
I want to know if there were any discounts on a Standard Subscription.
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We are sorry but, for Standard subscription, we don't have a discount at this time. Also, I think our rate is more convenient than other alternative apps. With this subscription, you can edit your files on any platform, just by signing in inside the application.​​

I just purchased this but haven't received an email confirmation.
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If you purchased the application and you didn't receive the order confirmation email, please submit a ticket at https://www.projectplan365.com/newticket/index.

How much does the Standard Subscription cost?
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To find the information about the cost for Standard Subscription, please visit our Purchase page.

How much does the Business Subscription cost?
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To find the information about the cost for Business Subscription, please visit: https://www.projectplan365.com/purchase.

How is the finish date calculated If I want to renew the same quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
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Example:

You have 5 licenses that expire on 9/21/2018.

                   On 8/21/2018 you renew the same quantity of subscriptions

                   totalQuantity = 5

                   ExpirationDate = 9/21/2019
How is the finish date calculated If I want to renew a smaller quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
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Example: 

You have 5 licenses that expire on 8/21/2019 and you renew 2 subscriptions that are assigned to Editors. 

TotalQuantity = 2 

ExpirationDate = 8/21/2020 
How is the finish date calculated If I want to renew a number greater or equal with the number of assigned Editors and the actual Standard/Business subscriptions are expired?
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Example: 

You have 5 subscriptions that expired on 8/21/2018. 

           On 9/21/2018 you renew 7 licenses. 

           totalQuantity=7 

           ExpirationDate = 9/21/2019​ 
How is the finish date calculated If I want to renew a bigger quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
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Example:

You have 5 licenses that expire on 8/21/2018

           You renew 7 licenses on 7/21/2018

           daysToAdd = (daysRemained + daysPurchased)/totalQuantity

            newExpirationDate = actualDate + daysToAdd

            daysRemained = (oldExpirationDate – actualDate) * oldQuantity

            daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days

             daysPurchased = newQuantityRenew* 365 = 7 * 365 = 2555 days

             totalQuantity = newQuantityRenew = 7

             daysToAdd = (155+ 2555) / 7 = 387 days

             newExpirationDate = 8/21/2018 + 387 days = 9/12/2019
How is the finish date calculated if I upgrade from Standard to Business Subscription?
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1. If you have less than or equal with 365  remaining days for the Standard Subscription, the finish date is calculated with the following formula:

RemaingCost = 70 - [(70/365) * RemainingDays]

DaysToAdd = RemainingCost / (199.99 / 365)

FinishDate = OldFinishDate + DaysToAdd

Example

You have 1 Standard Subscription that expires after 50 days on 10/25/2019

RemainingCost = 70 - [(70 / 365)  *  50] = 60.41

DaysToAdd  = 60.41 / 0.5479 = 110 days

FinishDate = 10/25/2019 + 110 days = 2/12/2020

2. If you have greater than 365 remaining days for the Standard Subscription, the finish date is calculated with the following formula:

TotalRemainigCost = [RemainingDays * (129.99 / 365)] + 70

DaysToAdd = TotalRemainingCost / (199.99 / 365)

FinishDate = CurrentDate + DaysToAdd

Example

You have 1 Standard Subscription that expires after 700 days on 9/24/2020

RemainingCost = [700 * (129.99 / 365)]+ 70= 319.29

DaysToAdd  = 319.29 / 0.5479 = 583 days

FinishDate = 10/25/2018 + 583 days = 5/29/2020
How is the finish date calculated if I have expired Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
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If your subscriptions expired and you want to purchase one or multiple subscriptions, the quantity in database will be the new quantity purchased and the expiration date will be after 1 year from the day you make the new purchase.

Example:

You have 5 expired licenses with expiration date on 8/21/2018.

          On 9/21/2018 you purchase 5 licenses.

          totalQuantity = 5;

          ExpirationDate = 9/21/2018​
How is the finish date calculated if I have active Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
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The finish date will be calculate like this:

           daysToAdd = (daysRemained + daysPurchased)/totalQuantity

          newExpirationDate = actualDate + daysToAdd

Example:

You have 5 licenses that expires on 8/21/2018.

               You want to purchase 2 more licenses on 7/21/2018.

               daysRemained = (oldExpirationDate – actualDate) * oldQuantity

               daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days.

               daysPurchased = newQuantityPurchased * 365 = 2 * 365 = 730 days

              totalQuantity = oldQuantity + newQuantityPurchased = 5 + 2 = 7

              daysToAdd = (155 + 730) / 7 = 126 days

              newExpirationDate = 7/21/2018 (actualDate) + 126days = 12/25/2018
Does the Enterprise license have any geographical restrictions?
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There is no geographical restriction on the Enterprise model. You can use the Enterprise license key on any Windows or Mac device.
Can I use the same subscription on multiple devices?
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With the subscription from our website or App Store/Microsoft Store, with one simple Sign In, you can use our product on multiple devices and multiple platforms.

Can I upgrade to the Business Subscription only some of the users from my organization?
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Only the entire organization can be upgraded to Business Subscription.

Can I purchase multiple Business Subscriptions under the same account?
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You can purchase multiple Business Subscriptions under the same account and this will be the owner of the organization in Project Plan 365 Portal.
Can I purchase multiple Standard Subscriptions under the same account?
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You can purchase multiple Standard Subscriptions under the same account and this will be the owner of the organization in Project Plan 365 Portal.

Can I assign more users then purchased Business subscriptions?
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You can have more team members than purchased subscriptions but the extra team members need to have the Read-Only role. The Editors in your organization need to have a purchased subscription assigned. The Read-Only team members do not need a purchased subscription.

Are there any monthly subscriptions, or is it annually only?
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We sell our product only with annual subscription.​

After I buy the Standard package from the website will I receive a license key?


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After you buy the Standard Subscription you will have the subscription assigned to the email address on which you were logged in when the payment has been done. In order to use the purchased subscription, you need to Sign In with your email and password inside Project Plan 365 app (look upper right corner for Sign In button).

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