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How is the finish date calculated if I have expired Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
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Answer
If your subscriptions expired and you want to purchase one or multiple subscriptions, the quantity in database will be the new quantity purchased and the expiration date will be after 1 year from the day you make the new purchase.

Example:

You have 5 expired licenses with expiration date on 8/21/2018.

          On 9/21/2018 you purchase 5 licenses.

          totalQuantity = 5;

          ExpirationDate = 9/21/2018​
How is the finish date calculated if I have active Standard/Business subscriptions and I want to purchase one or multiple subscriptions?
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The finish date will be calculate like this:

           daysToAdd = (daysRemained + daysPurchased)/totalQuantity

          newExpirationDate = actualDate + daysToAdd

Example:

You have 5 licenses that expires on 8/21/2018.

               You want to purchase 2 more licenses on 7/21/2018.

               daysRemained = (oldExpirationDate – actualDate) * oldQuantity

               daysRemained = (8/21/2018 – 7/21/2018) * 5 = 155 days.

               daysPurchased = newQuantityPurchased * 365 = 2 * 365 = 730 days

              totalQuantity = oldQuantity + newQuantityPurchased = 5 + 2 = 7

              daysToAdd = (155 + 730) / 7 = 126 days

              newExpirationDate = 7/21/2018 (actualDate) + 126days = 12/25/2018
Does the Enterprise license have any geographical restrictions?
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There is no geographical restriction on the Enterprise model. You can use the Enterprise license key on any Windows or Mac device.
Can one of my assigned users renew his subscription?
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If a user is assigned to a subscription owned by someone else, he cannot renew the existing subscriptions or purchase more subscriptions. 

Can I use the same subscription on multiple devices?
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With the subscription from our website or App Store/Microsoft Store, with one simple Sign In, you can use our product on multiple devices and multiple platforms.

Can I upgrade to the Business Subscription only some of the users from my organization?
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Only the entire organization can be upgraded to Business Subscription.

Can I still view and print app project files after the trial period expires?
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After your trial expires, you can use our Project Plan 365 application in free read-only mode and you can view and print your mpp files.

Can I purchase multiple Business Subscriptions under the same account?
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You can purchase multiple Business Subscriptions under the same account and this will be the owner of the organization in Project Plan 365 Portal.
Can I purchase multiple Standard Subscriptions under the same account?
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You can purchase multiple Standard Subscriptions under the same account and this will be the owner of the organization in Project Plan 365 Portal.

Can I create a new project directly from the Online Portal?
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In order to create a new project from the https://www.projectplan365.com/ups/Account, click on "Projects" button then on "New Project" button. You will be redirected to our https://www.projectplan365.com/projectviewernow/tViews.aspx.

Can I assign to a user the Editor role and Read-Only role?
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You cannot assign to a user both Editor and Read-Only role.

Can I assign my subscription to someone else?
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You can assign a subscription to a different user in Team Members page from our Online Portal. Remove a team member or change the role to Read-Only for an existing user and assign the remaining subscription to another team member.

Can I assign more users then purchased Business subscriptions?
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You can have more team members than purchased subscriptions but the extra team members need to have the Read-Only role. The Editors in your organization need to have a purchased subscription assigned. The Read-Only team members do not need a purchased subscription.

Can I assign more people even though I bought less subscriptions?
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You can assign more team members into your organization than purchased subscriptions. The only condition is that the role for the new added team members to be Read-Only. If you want to add an Editor, you need to purchase another subscription.

Are there any monthly subscriptions, or is it annually only?
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We sell our product only with annual subscription.​

After I buy the Standard package from the website will I receive a license key?


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After you buy the Standard Subscription you will have the subscription assigned to the email address on which you were logged in when the payment has been done. In order to use the purchased subscription, you need to Sign In with your email and password inside Project Plan 365 app (look upper right corner for Sign In button).

After I buy the Business package from the website will I receive a license key?
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Answer
After you buy the Business Subscription you will have the subscription assigned to the email address on which you were logged in when the payment has been done. In order to use the purchased subscription, you need to Sign In with your email and password inside Project Plan 365 app (look upper right corner for Sign In button).
Why I cannot share the MPP file?
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The Share functionality is available only for Editor team members.
Does the subscription restore when I open the application?
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The subscription from our website will be restored automatically each time you open the application. In this way, your subscription will be up to date and you don’t need to manually restore the subscription or to Sign Out and back Sign inside app.
When do I need to restore the subscription?
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You need to restore the subscription when you made some changes to your subscription information. For example, when you renew your expired subscription or you upgraded from Standard to Business Subscription. Once you open the application, the subscription will be automatically restored. 
I can't Sign in inside application.
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There are two possibilities. You purchased the application from the store (Microsoft Store, App Store, Google Play Store) and you don't need to Sign In, just go to menu Help-Subscriptions and press on Start Complete Editor Subscription. Or you purchased the application from our website and you don't remember the email address you used. Please submit a ticket to our Support Team. 

Can we assign a role so that a user can edit plan but not delete tasks?
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The Editor has full control over an mpp file. The Read-Only member can only open and read the file.

How do I modify my email address?
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To modify your email address please contact our support team https://www.projectplan365.com/contact-support/.
How many business roles are there?
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Users assigned in a Standard or Business organization can have the following roles: Editor, Read-Only.

Is the Team Planner view available on the Standard license or only on the Business license?


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The Team Planner view is available for both Standard and Business Subscription.

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