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FAQ › Category: Account
When do I need to restore the subscription?
When do I need to restore the subscription?
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You need to restore the subscription when you made some changes to your subscription information. For example, when you renew your expired subscription or you upgraded from Standard to Business Subscription. Once you open the application, the subscription will be automatically restored.
I can’t Sign in inside application.
I can't Sign in inside application.
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There are two possibilities. You purchased the application from the store (Microsoft Store, App Store, Google Play Store) and you don't need to Sign In, just go to menu Help-Subscriptions and press on Start Complete Editor Subscription. Or you purchased the application from our website and you don't remember the email address you used. Please submit a ticket to our Support Team.
Can we assign a role so that a user can edit plan but not delete tasks?
Can we assign a role so that a user can edit plan but not delete tasks?
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The Editor has full control over an mpp file. The Read-Only member can only open and read the file.
How do I modify my email address?
How do I modify my email address?
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To modify your email address please contact our support team https://www.projectplan365.com/contact-support/.
How many business roles are there?
How many business roles are there?
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Users assigned in a Standard or Business organization can have the following roles: Editor, Read-Only.
What does the “View All the Projects from Drive 365” functionality do?
What does the “View All the Projects from Drive 365” functionality do?
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The “View All the Projects from Drive 365” allows you to view all the existing projects from our private Drive 365 cloud service.
Why after I canceled the Business Trial, I cannot revert to Business Trial?
Why after I canceled the Business Trial, I cannot revert to Business Trial?
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If you canceled the Business Trial, you cannot revert to Business Trial.
Can I access a Business feature having the Standard Subscription?
Can I access a Business feature having the Standard Subscription?
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If you have a Standard Plan and you are not also the owner of the organization, once you click on a Business feature, the following message appears: “This feature is available in Business Plan”.
Can I save or export the project having the Read-Only role?
Can I save or export the project having the Read-Only role?
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You cannot save or export the project having the Read-Only role. When a Read-Only account access an Editor feature a message will appear: “This feature is available for Editors”.
What is the difference between the Owner and an Editor in a team?
What is the difference between the Owner and an Editor in a team?
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The owner of the organization is the only team member that can Purchase or Renew Subscriptions. He is the only one that can change the Business Name.
What is the difference between Free Read-Only and Read Only role?
What is the difference between Free Read-Only and Read Only role?
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Once you install the application it comes in Free Read-Only role. The difference between these two roles is that with a Read-Only role you have an account on our website and you are part of a team. Also, a Read-Only account has access to files saved in My Projects – Drive 365.
What does the “Sign In to Project Plan 365” functionality do?
What does the “Sign In to Project Plan 365” functionality do?
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The “Sign In to Project Plan 365” functionality allows you to Sign In with your email and password in our Project Plan 365 Portal and to activate the purchased subscription inside the Project Plan 365 app.
How to Sign In to Project Plan 365 Portal?
How to Sign In to Project Plan 365 Portal?
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To Sign In to Project Plan 365 Portal, go to our Online Portal and Sign In with your email and password or Sign In with a third-party account.
What does the “Sign Up” functionality do?
What does the “Sign Up” functionality do?
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The “Sign Up” functionality allows you to create an account on our website and start a trial to evaluate our Project Plan 365 app.
What is the difference between Sign In and Sign Up with a third-party login?
What is the difference between Sign In and Sign Up with a third-party login?
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There’s no difference between Sign In and Sign Up with a third party login. When you Sign In/Sign Up with a third-party login, if you don’t have an existing account on our website, we automatically create one.
Why do I need to set the password for my account?
Why do I need to set the password for my account?
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Because you Sign Up with a third-party account, in our database you don’t have a password set to your account. After you set the password to your account, next time you can simply Sign In with your email and password in Project Plan 365 Portal without a third-party account.
What does the “Set Password” functionality do?
What does the “Set Password” functionality do?
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Once you Sign Up with a third-party account in our Project Plan 365 Portal, you don’t have a specific password in our database. The “Set Password” functionality allows you to set a password for your account.
What does the “Restore Subscription” functionality do?
What does the “Restore Subscription” functionality do?
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The “Restore Subscription” functionality allows you to update your subscription information inside Project Plan 365 app.
What does the “Registration” functionality do?
What does the “Registration” functionality do?
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The “Registration” functionality allows you to register the application using the provided license key.
What does the “Forgot Password” functionality do?
What does the “Forgot Password” functionality do?
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The “Forgot Password” functionality allows you to set a new password for your account if you forgot the existing one.
How can I view all my Business projects?
How can I view all my Business projects?
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In order to view all projects from your organization, you need to go to our Online Portal and click on the "Projects". You will see the list with all the business projects that were saved in My Projects - Drive 365 folder.
If my trial expired and I bought the subscription afterwards, will I lose data?
If my trial expired and I bought the subscription afterwards, will I lose data?
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If your trial expires you won't lose your saved data. You will have access to your files after you purchase a Standard or a Business Subscription from our website.
How can I edit the task?
How can I edit the task?
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In order to use the full editor features, please download and install our Project Plan 365 app. Sign Up in our Project Plan 365 Portal in order to start a 30 days Standard Trial Subscription. Then, Sign in with your email and password inside Project Plan 365 app (look upper right corner for Sign in button)
What are the permissions for each role?
How can I Sign In on iOS device?
How can I Sign In on iOS device?
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Go to the backstage menu Account on your iOS device. Click on the Sign In button and enter your email and password.
