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FAQ › Category: Account
I renew my business subscription from App Store. How can I update my Project 365 account info?
Question Link
Answer

If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

  1. Make sure you downloaded and installed our latest application from App Store.
  2. Open application.
  3. Go to menu “Help” – “Subscriptions”.
  4. Press on “Restore Business Subscription”.
  5. Wait for the confirmation message.
  6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.
I renew my standard subscription from App Store. How can I update my Project 365 account info?
Question Link
Answer

If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

  1. Make sure you downloaded and installed our latest application from App Store.
  2. Open the application.
  3. Go to menu “Help” – “Subscriptions”.
  4. Click on “Restore Standard Subscription”.
  5. Wait for the confirmation message.
  6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.

 

How to activate the standard subscription from App Store?
Question Link
Answer

To activate the Standard Subscription from App Store follow the steps below:

  1. First please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account”).
  2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
  3. Open Project Plan 365 app.
  4. Go to menu Help – Subscriptions and click the Restore Standard Subscription.
  5. Wait for the confirmation message.
How to activate the Business Subscription from App Store?
Question Link
Answer

To activate your Business subscription from App Store, please follow the steps below:

  1. First, please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account").
  2. Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store).
  3. Open Project Plan 365 app.
  4. Go to menu Help – Subscription and click Restore Business Subscription.
  5. Wait for the confirmation message.
How can I change the quantity for my subscriptions?
Question Link
Answer

To change the quantity for your subscriptions, follow the steps below:

  1. Sign In with your email and password in our Portal page.
  2. In Billing tab, click on the Change Quantity button.
  3. A pop-up dialog will appear where you have to select the desired quantity and then click on the Change Quantity button.

Clicking on More option from the quantity dropdown, will redirect you to Purchase Project Plan 365 One Year Subscription page from where you will need to select the quantity before clicking on the Place Order button.Note that you cannot choose a quantity less than the number of assigned Editor roles in your team.

Why has my account reverted to the trial version?
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Answer

If you have a paid Standard Subscription and you have started the Business Trial by mistake please follow these steps:

  1. Go to Online Portal.
  2. Sign In with your email and password.
  3. Then, in Account page, click on Cancel Subscription button.
  4. Sign Out and back Sign In inside application with your email and password or close and reopen the application.

You can also cancel the subscription directly from the application by clicking the Cancel Subscription button from the File menu - Account tab.

I purchased Standard subscription from App Store. How can I use this subscription on another platform or device?
Question Link
Answer

To use the Standard subscription purchased from App Store on other platforms, follow the steps below:

  1. Download, install and open our application from App Store.
  2. Go to menu Help – Subscriptions.
  3. Click the Restore Standard Subscription button and wait for the confirmation message.
  4. If you don’t have a Project Plan 365 account, Sign Up here.
  5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
  6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).
How can I cancel my trial on Project Plan 365?
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Answer

There are three possibilities:

  1. If you started the trial period from our website and you didn’t cancel your Auto-Renewal, before your Standard/Business Trial expires you will be automatically charged. If you want to cancel the Auto-Renewal, please follow the steps from the Cancel Subscription Online Help Article.
  2. If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
  3. To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
I purchased Standard/Business subscription from App Store. How can I use this subscription on other platform or device?
Question Link
Answer

To use the subscription purchased from App Store on other platforms, follow the steps below:

  1. Download, install and open our application from App Store.
  2. Go to menu Help – Subscriptions.
  3. Click the Restore Standard/Business Subscription button and wait for the confirmation message.
  4. If you don’t have a Project Plan 365 account, Sign Up here.
  5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
  6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).
Will I be charged after the trial subscription expires?
Question Link
Answer

There are three possibilities:

  1. If you started the trial period from our website and you didn’t cancel your Auto-Renewal, before your Standard/Business Trial expires you will be automatically charged. If you want to cancel the Auto-Renewal, please follow the steps from the Cancel Subscription Online Help Article.
  2. If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
  3. To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
Why was I charged 1$ when I started a free trial?
Question Link
Answer
You may see a $1 pending charge on your bank statement when you start a Standard or Business Trial for Project Plan 365 as part of our card authorization process. This is a temporary authorization charge and it will disappear from your statement.Our payment processor may send a request to the issuing bank a $1 authorization to verify that the card is valid and the bank will allow it to be authorized.
Why can I only change the quantity of subscriptions to 2?
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Answer
The reason you are able to change the quantity of subscriptions only to 2 is because you cannot choose a quantity less than the number of assigned Editor roles in your team. To change the roles of your team members please read the Manage Team funk article.
Why can’t I change the quantity for subscriptions?
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Answer
There are two possibilities:

            1. You purchased only one subscription. If you purchased only one subscription, the Change Quantity button isn’t available in Billing tab. If you want to purchase more subscriptions, please read the Purchase Standard Subscription or Purchase Business Subscription funk article.

            2. You canceled the automatic renewal for your subscription. If you want to purchase more subscriptions, please read the Purchase Standard Subscription or Purchase Business Subscription funk article.

What does the “Change Quantity” functionality do?
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Answer
The “Change Quantity” functionality allows you to change the number of subscriptions to a smaller or bigger quantity, depending on the number of assigned Editor roles in the team.
Why can’t I see the “Cancel Subscriptions” button?
Question Link
Answer
There are 2 possibilities why you can’t see the “Cancel Subscription” button:
  1. You are not the owner of the account or don’t have Admin rights.
  2. You already canceled Auto-Renewal for your trial account.
If you have any questions about the Auto-Renewal for your trial account, please submit an online ticket with your request at our Support.
How to enable Auto-Renewal after I canceled it?
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Answer
Please submit an online ticket with your request at our Support.
Can I completely cancel my trial?
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Answer
If you canceled the Auto-Renewal of you Trial and want your account to be inactive please submit an online ticket with your request at our Support.
Do I need a Microsoft email in order to Sign Up with Microsoft?
Question Link
Answer
Your Microsoft account needs an email address attached in order to use the “Sign Up with Microsoft” functionality. Note that you have to be Admin of the active directory in order to set the email. For more information about how to set the email for your Microsoft account, please check the step by step section in the “Sign In with Microsoft” funk article.
Do I need a Microsoft email in order to Sign In with Microsoft?
Question Link
Answer
Your Microsoft account needs an email address attached in order to use the “Sign In with Microsoft” functionality. Note that you have to be Admin of the active directory in order to set the email. For more information about how to set the email for your Microsoft account, please check the step by step section in the “Sign In with Microsoft” funk article.
What does the “Sign Up with Microsoft” functionality do?
Question Link
Answer

The “Sign Up with Microsoft” functionality allows you to create an account on our website and start a trial to evaluate our Project Plan 365 app, using your Microsoft account.

Note that your Microsoft account needs an email address attached in order to create a Project Plan 365 account.

What does the “Sign In with Microsoft” functionality do?
Question Link
Answer
The “Sign In with Microsoft” functionality allows you to Sign In with your Microsoft email and password in our Project Plan 365 Portal and to activate the purchased subscription inside the Project Plan 365 app.
I renew my Standard Subscription from App Store. How can I update my Project 365 account info?
Question Link
Answer
If you have renewed your subscription and the data has not been updated into the application please follow the steps below: 
1. Make sure you downloaded and installed our latest application from App Store. 
2. Open the application. 
3. Go to menu “Help” – “Subscriptions”. 
4. Click on “Restore Standard Subscription”. 
5. Wait for the confirmation message. 
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.  
How to activate Standard Subscription from App Store?
Question Link
Answer
To activate the Standard Subscription from App Store follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Viewer 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription”.
5. Wait for the confirmation message.
How to activate the subscription from App Store?
Question Link
Answer
To activate your subscription from App Store, please follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Plan 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription” or “Restore Business Subscription” based on what subscription you purchased.
5. Wait for the confirmation message.
I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
Question Link
Answer

For the data from your account to be updated after you renew your subscription please follow the steps below:1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu "Help" - "Subscriptions".
4. Click the "Start Standard Subscription" button.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

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