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How do I Sign Up with a Microsoft Work account?
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To Sign Up with an Microsoft Work account, go to our Sign Up page and click on the Sign Up with Work Account button. Insert your email address and password. You will receive an email with details about your account. Once your account was created, you will be redirected to the Subscription Plans page. Click on the “Try 1-month free” button under the desired Subscription. Fill in all the required information and a valid credit card number then click on the “Start Standard/Business Subscription” for your 30-day Standard/Business Trial to start.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I start a 30-Day Standard Trial?
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To start the Standard Trial, please go to our Project Plan 365 Portal, type your email address and a password then click on the “Sign Up” button. Once you created your account, you will be redirected to the Subscription Plans page. Click on the “Try 1-month free” button under Standard Subscription. Fill in all the required information and a valid credit card number then click on the “Start Standard Subscription” for your 30-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.In order to use the Standard Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

Can I use Project Plan 365 without paying anything?
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You can use our application in "Free Read-Only" mode to open and view the .MPP files or you can start a 30-Days free Trial in order to have acces to the fully functional product.

To start a Standard Trial, please go to our Project Plan 365 Portal, type your email address and a password then click on the “Sign Up” button. Once you created your account, you will be redirected to the Subscription Plans page. Click on the “Try 1-month free” button under Standard Subscription. Fill in all the required information and a valid credit card number then click on the “Start Standard Subscription” for your 30-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

What happens if I don’t add card information when starting a trial?
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If you skip adding card information when Signing Up to Project Plan 365 your account will be in Free Read-Only Mode. In order to be able to use the Standard or Business trial features please add the required information to start a trial. Click here to learn more about how to start a Standard Trial or a Business Trial. You can always cancel Auto-Renewal so you wouldn’t be charged when the trial period expires.
Can I start a trial without adding my card information?
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Please know that the credit card is required when starting a trial but if you want you can cancel the Auto-Renewal so you won't be automatically charged at the end of it.If you have any other questions about starting a trial without a credit card, please submit an online ticket with your request at our Support.
Will I be able to use the application after the trial expires?
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If you canceled Auto-Renewal and  the trial expires, you can use the application in Free Read-Only mode. This means that you can open and view the project files.

I upgraded to Business Trial and I would like to cancel the Standard Trial before it kicked in at the end of the 30 days trial.
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On our website, once you upgraded to Business Trial Subscription, you won't be separately charged after your Standard Trial Subscription expires. Your Standard Trial is automatically connected to the Business Trial.

How do I start a 30-Day Business Trial?
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To start the Business Trial, please go to our Project Plan 365 Portal, type your email address and a password then click on the “Sign Up” button. Once you created your account, you will be redirected to the Subscription Plans page. Click on the “Try 1-month free” button under Business Subscription. Fill in all the required information and a valid credit card number then click on the “Start Business Subscription” for your 30-day Business Trial to start. In Account and Billing pages you will see the details about the Business Trial. After this, you can invite other Team Members to join your organization in Team Members page.In order to use the Business Trial features, download and install our latest application from our website https://www.projectplan365.com/download/. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

Why can I only change the quantity of subscriptions to 2?
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The reason you are able to change the quantity of subscriptions only to 2 is because you cannot choose a quantity less than the number of assigned Editor roles in your team. To change the roles of your team members please read the Manage Team funk article.
Why can’t I change the quantity for subscriptions?
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There are two possibilities:

           
1. You purchased only one subscription. If you purchased only one subscription, the Change Quantity button isn’t available in Billing tab. If you want to purchase more subscriptions, please read the Purchase Standard Subscription or Purchase Business Subscription funk article.

            2. You canceled the automatic renewal for your subscription. If you want to purchase more subscriptions, please read the Purchase Standard Subscription or Purchase Business Subscription funk article.

What does the “Change Quantity” functionality do?
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The “Change Quantity” functionality allows you to change the number of subscriptions to a smaller or bigger quantity, depending on the number of assigned Editor roles in the team.
I've Signed In/Signed Up inside the application but it says I'm in Free Read-Only Mode.
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The reason why your account is in Free Read-Only Mode is because when you Signed Up to Project Plan 365 you probably didn’t add billing information and didn’t actually start a Standard or Business Trial. To start a 30-day free trial please add your card information by following the steps from Sign Up to Project Plan 365 Online Help Article.

Note: Please know that you can always cancel Auto-Renewal so you wouldn’t be charged when the trial period expires.

Why can’t I see the “Cancel Subscriptions” button?
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There are 2 possibilities why you can’t see the “Cancel Subscription” button:
  1. You are not the owner of the account or don’t have Admin rights.
  2. You already canceled Auto-Renewal for your trial account.
If you have any questions about the Auto-Renewal for your trial account, please submit an online ticket with your request at our Support.
How to enable Auto-Renewal after I canceled it?
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Please submit an online ticket with your request at our Support.
Can I completely cancel my trial?
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If you canceled the Auto-Renewal of you Trial and want your account to be inactive please submit an online ticket with your request at our Support.
Is my trial canceled if I stop auto-renewal?
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If you decide to cancel the Auto-Renewal so you won’t be automatically charged at the end of your 30-day free trial, you will still be able to use the trial.
How do I Sign Up with a Microsoft account?
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To Sign Up with a Microsoft account, go to our Sign Up page and click on the Sign Up with Microsoft button. Insert your email address and password. You will receive an email with details about your account. Now you have a 30 days Standard free trial. 
How do I Sign In with Microsoft inside Project Plan 365 application?
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In order to Sign In with your Microsoft account inside Project Plan 365 application, open the application and look upper right corner for the Sign In button or go to the backstage menu File - Account and click the Sign In button. Click on the “Sign In with Microsoft” button. A pop-up dialog will appear where you need to type your Microsoft email address and password and click on the “Sign In” button.
Do I need a Microsoft email in order to Sign Up with Microsoft?
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Your Microsoft account needs an email address attached in order to use the “Sign Up with Microsoft” functionality. Note that you have to be Admin of the active directory in order to set the email. For more information about how to set the email for your Microsoft account, please check the step by step section in the “Sign In with Microsoft” funk article.
Do I need a Microsoft email in order to Sign In with Microsoft?
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Your Microsoft account needs an email address attached in order to use the “Sign In with Microsoft” functionality. Note that you have to be Admin of the active directory in order to set the email. For more information about how to set the email for your Microsoft account, please check the step by step section in the “Sign In with Microsoft” funk article.
What does the “Sign Up with Microsoft” functionality do?
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The “Sign Up with Microsoft” functionality allows you to create an account on our website and start a trial to evaluate our Project Plan 365 app, using your Microsoft account.

Note that your Microsoft account needs an email address attached in order to create a Project Plan 365 account.

What does the “Sign In with Microsoft” functionality do?
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The “Sign In with Microsoft” functionality allows you to Sign In with your Microsoft email and password in our Project Plan 365 Portal and to activate the purchased subscription inside the Project Plan 365 app.
I renew my Standard Subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below: 
1. Make sure you downloaded and installed our latest application from App Store
2. Open the application. 
3. Go to menu “HelpSubscriptions”. 
4. Click on “Restore Standard Subscription”
5. Wait for the confirmation message. 
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.  
How to activate Standard Subscription from App Store?
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To activate the Standard Subscription from App Store follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Viewer 365 app.
4. Go to menu “HelpSubscriptions” and click the “Restore Standard Subscription”.
5. Wait for the confirmation message.
How to activate the subscription from App Store?
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To activate your subscription from App Store, please follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Plan 365 app.
4. Go to menu “HelpSubscriptions” and click the “Restore Standard Subscription” or “Restore Business Subscription” based on what subscription you purchased.
5. Wait for the confirmation message.
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