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How do I install Project Viewer for Windows?
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Answer

To install Project Viewer 365 for Windows download the MSI Install Program from https://projectviewercentral.com/download/ and follow these steps:
1. Log on to your computer with administrative rights.
2. In Windows Explorer locate the Housatonic Project Viewer MSI install program.
3. Run Project Viewer.msi and follow the onscreen instructions.
4. Click Finish to end the installation process.

Where can we get the download for Project Plan 365 app?
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Answer

Please download and install our latest Project Plan 365 application at the following link: https://www.projectplan365.com/download/.

How can I print in A0 format on Windows?
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Answer

In order to print in A0 format on Windows, please follow these steps:
1. Download and install the free CutePDF Writer software from this link: http://www.cutepdf.com/download/CuteWriter.exe
2. Open Project Plan 365 app.
3. Go to File - Print - Page Setup
4. Select Options and on Printer field select CutePDF Writer, then press OK.
5. On paper size select ISO A0.

Each time I try to use OneDrive or a link to access my Microsoft Project plan, the application crashes.
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Answer

If the application crashes please download and install our latest application from our website. If this did not solve the issue please submit a ticket at https://www.projectplan365.com/newticket/index.

How do I assign a base calendar to a resource?
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Answer

To assign a base calendar to a resource follow these steps:
1. On the View menu, click Resource Sheet.
2. In the Resource Name field, select the resource you want to assign a calendar to.
3. In the Base calendar column, select the calendar you want to assign to the resource.​

How can I make the grid lines bolder?
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Answer

You can see how to change the gridline appearance at: https://www.projectplan365.com/articles/gridlines/.

Why progress line and progress point are not in sync? Progress line is gone after reopening same file.
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Answer

Please download and install the latest app from this link: https://www.projectplan365.com/download/.

Could you please extend my trial period?
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Answer

Please submit an online ticket with your request at https://www.projectplan365.com/newticket.

What is a Chatbot?
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Answer
A chatbot is an artificial intelligence software that can simulate a conversation with a user in natural language through messaging applications, websites or mobile apps.
Can I open a project by drag-and-drop?
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Answer

Opening projects by drag-and-drop is available only for Windows.

What is Basecamp?


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Answer

Basecamp is a management tool that helps managing projects and collaborating with clients.

How to remove a file from My Projects - Drive 365 folder on iOS or Android device?
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Answer
To remove one of the files in My Projects - Drive 365 on iOS or Android, long tap on the file in file-picker and click on Delete.
When I save the file from Project Online, the project will be overwritten?
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Answer
When a project file is open and updated in Project Plan 365, it can be saved (overwritten) just like any other file, by pressing the “Save” button. The project file will be updated.
What is Microsoft Project Online?
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Answer
Microsoft Project Online is a flexible online solution for project portfolio management that provides powerful project management capabilities for planning, prioritizing, and managing projects and project portfolio investments
What is Microsoft Project Server?
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Answer

Microsoft Project Server is a project management server solution made by Microsoft.

Where are all the Business Projects saved?


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Answer
All the business projects are saved in My Projects - Drive 365 folder. You can also view your files in Online Portal - Projects page.​
Can I copy/move files on iOS device?
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Answer

Once you have files in the “Project Plan 365” folder, you can copy/move them to other locations, share them through emails or open them in other applications.

Can I save a project plan on Project Server 2019?
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Answer
For saving the plans, Project Plan 365 is compatible with Project Server 2013, 2016 and 2019.
What is a link?
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Answer
A link is a selectable connection from one word, picture, or information object to another in a multimedia environment such as the World Wide Web.
Can I open a project from an URL?
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To open a project from a given URL go to File - Open - URL and then place the URL address and click Open.
Why am I not able to save more projects on the Drive 365?
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Answer
The quota for each user on My Projects-Drive 365 is 100 MB. Adding new files after the maximum size is not possible. In order to save new files you must delete existing files to make room for the new project.
How to remove a business project from Drive 365?
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Answer
To remove a project from My Projects-Drive 365 please follow these steps:
1.Sign In on Online Portal page.
2. Go to Projects tab and click on recycle bin icon on the project you want to remove.
OR
1. Open Project Plan 365 app.
2. Go to File-Open-My Projects-Drive 365 and click on X button on the project you want to remove.
How do I open a project from Folder Explorer?
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Answer
Unless you are using our Web application you can open files directly from the Explorer. Browse the desired project (.mpp) and then just double click on the file.
What is Folder Explorer?
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Answer
Folder Explorer is a file manager application. It provides to the user a graphical user interface for accessing the file systems.
How to open a .mpp file from iCloud Drive?
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Answer

To open a file from iCloud Drive, go to File - Open - iCloud Drive. Browse for the iCloud Drive location where the mpp file resides and then select the file you want to open. Choose the desired mpp file from a recent folder or by using the browse facility. Click the project you want, and then click Open.

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