FAQ Project Plan 365
I purchased Advanced Viewer subscription from Microsoft Store. How can I use this subscription on other platform or device?
Question Link
Answer

Please make sure you downloaded and installed our latest application from Microsoft Store.
Open application
Go to menu Help->Subscriptions
Press on Start Advanced-Viewer Subscription
Wait confirmation message
If you don’t have a Project 365 account, Sign Up in our Online Portal page:
https://www.projectplan365.com/ups/Account/SignUp
Sign In with your email and password inside application in order to copy the subscription information from Microsoft Store to your Project 365 account.
Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from the link below:
https://www.projectplan365.com/download/
Then, Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button).
Please read the article below:
https://www.projectplan365.com/articles/ups-integration-with-microsoft-store/

I purchased Complete Editor subscription from Microsoft Store. How can I use this subscription on other platform or device?
Question Link
Answer

Please make sure you downloaded and installed our latest application from Microsoft Store.
Open application
Go to menu Help->Subscriptions
Press on Start Complete Editor Subscription
Wait confirmation message
If you don’t have a Project 365 account, Sign Up in our Online Portal page:
https://www.projectplan365.com/ups/Account/SignUp
Sign In with your email and password inside application in order to copy the subscription information from Microsoft Store to your Project 365 account.
Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from the link below:
https://www.projectplan365.com/download/
Then, Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button).
Please read the article below:
https://www.projectplan365.com/articles/ups-integration-with-microsoft-store/

I purchased Advanced Viewer subscription from App Store. How can I use this subscription on other platform or device?
Question Link
Answer

Please make sure you downloaded and installed our latest application from App Store.
Open application
Go to menu Help->Subscriptions
Press on Restore Advanced-Viewer Subscription
Wait confirmation message
If you don’t have a Project 365 account, Sign Up in our Online Portal page:
https://www.projectplan365.com/ups/Account/SignUp
Sign In with your email and password inside application in order to copy the subscription information from App Store to your Project 365 account.
Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from the link below:
https://projectviewercentral.com/download/
Then, Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button).
If you use the Mac platform, please read the article below:
https://www.projectplan365.com/articles/ups-integration-with-apple-store-mac/
If you use the iOS platform, please read the article below:
https://www.projectplan365.com/articles/ups-integration-with-apple-store-ios/

I purchased Complete Editor subscription from App Store. How can I use this subscription on other platform or device?
Question Link
Answer

Please make sure you downloaded and installed our latest application from App Store.

Open application

Go to menu Help->Subscriptions

Press on Restore Complete Editor Subscription

Wait confirmation message

If you don’t have a Project Plan 365 account, Sign Up in our Online Portal page:

https://www.projectplan365.com/ups/Account/SignUp

Sign In with your email and password inside application in order to copy the subscription information from App Store to your Project 365 account.

Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from the link below:

https://www.projectplan365.com/download/

Then, Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button).

If you use the Mac platform, please read the article below:

https://www.projectplan365.com/articles/ups-integration-with-apple-store-mac/

If you use the iOS platform, please read the article below:

https://www.projectplan365.com/articles/ups-integration-with-apple-store-ios/

What is the minimum users for Business Subscription?
Question Link
Answer

If you want to purchase the Business Subscription you need minimum 1 subscription.

What are the differences between Individual Subscription and Business Subscription?
Question Link
Answer

The Individual subscription with basic functionality of editing is $129.99 USD/user/year.
The Business Subscription that add other features including real-time collaboration, master project and subprojects feature, access to our private Drive 365 cloud is $199.99 USD/user/year.

I have an issue with Resource Usage view.


Question Link
Answer

Please download and install the latest app from the link below:

https://www.projectplan365.com/download/

For more information about Resource Usage View, please read the article below:

https://www.projectplan365.com/articles/resource-usage/

How to use the Project Plan 365 app over different platforms and devices?


Question Link
Answer

In order to use the full editor on multiple platforms (MAC, iPad, Windows, Android) you should purchase the Individual Subscription from our website or from store.
You can purchase the Individual Subscription from the link below:
https://www.projectplan365.com/purchase/
Please download and install our latest app from the link below:
https://www.projectplan365.com/download/
In order to use the UPS subscription, just sign in with your email/password from the project plan 365 app (look upper right corner for sign in button).
For more information read our online help:
https://www.projectplan365.com/onlinehelp
https://www.projectplan365.com/onlinehelp/sign-in-to-project-plan-365/

I want to just export the task sheet, but I don’t want to lose the formatting, which does happen when you’re in Task Sheet view.


Question Link
Answer

Please download and install our latest application from our website.

How to create a new project on Android Phone?


Question Link
Answer
We are sorry, but currently don’t have this feature available on Android Phone. You can create a new project on Android Tablet.