FAQ Project Plan 365

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Can I prevent any data from being saved to cloud using this software?
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For Windows platform we provide custom MSI switches to install the app without cloud options. After the install, there will not be any options to save files to clouds. Please read the Silent Install/Uninstall article for more information.

I just signed up, how can I start using the software now?
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Please Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

Where is the license/registration key?
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If you have bought a subscription from our website and inside the application it still states you are still in trial or Free Read-Only mode, please Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).  

How to Sign In inside Project Plan 365 application?
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To Sign In inside Project Plan 365, open the application and look upper right corner for the Sign In button or go to the backstage menu File - Account and click the Sign In button. Insert your Project Plan 365 email address and password or Sign In with a third-party account (Apple, Google, Microsoft, LinkedIn). 

How can I see the calendar for a specific resource?
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To see the calendar for a specific resource, go to the Change Working Time tab in the Project menu. Select from For calendar list any individual resource calendar.Another option is to open the Resource Information dialog for a specific resource and click the Change Working Time button. The resource’s calendar will be automatically selected in For calendar list.

How can I edit Resources Calendars?
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To edit Resources calendar, go to the Change Working Time tab in the Project menu. Select from For calendar list any individual resource calendar and start editing.Another option is to open the Resource Information dialog for a specific resource and click the Change Working Time button. The resource’s calendar will be automatically selected in For calendar list.

How do I change the working time for a resource?
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To change the working time of a resource, you need to look in the resource calendar. To do this, go to the Project menu, click the Change Working Time  button and then select from For calendar list any individual resource. Or you could open Resource Information for the resource and click Change Working Time button. For the desired resource, change the working time from Work Weeks tab – Details.

I have already purchased but my subscription shill shows up as expired.
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If you have already purchased but your subscription still shows up as a trial, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab – Account Information subtab and click on the “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.

I have already purchased but my subscription still shows up as a trial.
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If you have already purchased but your subscription still shows up as expired, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab –Account Information subtab and click on the “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.

How do I restore the subscription inside Project Plan 365 app?
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To restore the subscription in Project Plan 365 app, please go to menu File - Account – Account Information and click on the Restore Subscription button.

How do I renew the Standard Subscription?
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To renew the Standard Subscription, go to our Project Plan 365 Portal and Sign In with your Owner account. In Account page click on Renew Subscriptions button. Select the number of subscriptions that you want to renew and insert the billing info and credit card info, then click on the Place Order button. Note that you can renew a number greater or equal to the number of assigned Editor subscriptions.

You can also renew the Standard Subscription directly from our Project Plan 365 app. Go to File menu – AccountPurchase and click the Renew Subscriptions button. Then, follow the steps mentioned above.

How to renew a business subscription?
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To renew the Business Subscription, go to our Project Plan 365 Portal and Sign In with your Owner account. In Account page click on the Renew Subscriptions button. Select the number of subscriptions that you want to renew and insert the billing info and credit card info, then click on the Place Order button. Note that you can renew a number greater or equal to the number of assigned Editor subscriptions.

You can also renew the Business Subscription directly from our Project Plan 365 app. Go to File menu – AccountPurchase and click the Renew Subscriptions button. Then, follow the steps mentioned above.

Why I can't change values in the fields?
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In order to edit and save .mpp files, you need to have an active account with the role set as Editor. You can verify your role by accessing our Online Portal Page. Sign In with your email and password, click on Team tab and check your role.Or you can verify it from our app by going to Team menu – Manage Team.

How can I add an Editor?
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If you already purchased our application, you need to purchase a subscription for each Editor team member. In our Online Portal, go to Team page and on the desire team member select the Editor role.  Note that you must have Admin rights to perform this operation.

If I buy the Project Plan 365 app can I invite multiple users?
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You can purchase multiple subscriptions under the same account and then you can invite team members in your organization, and you can share the files created with your team. Note that you must have Admin rights to perform this operation.

How do I assign / invite a team member to my organization?
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To assign a team member to your organization, in our Project Plan 365 Portal, go to Team page and insert the user’s email address, set the name, role, admin, division and schedule. The invited user will receive an email to join your organization. If the team member doesn’t have an account on our website, in the received email will be a link where the team member can set the password for his account. Note that you must have Admin rights to perform this operation.You can also add a team member to your organization directly from our app. Go to Team menu – Add Member and in Team dialog click Add New Member button.
How do I remove a team member from organization?
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To remove a team member from organization, go to our Project Plan 365 Portal and in Team page click on remove icon that is assigned to the desired resource that you want to be removed. You can also remove the team member from our app by going to Team menu – Manage Team and clicking Delete icon for the corresponding team member. Note that you must have Admin rights to perform this operation.

I have changed my laptop, how can I migrate my license?
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If you have purchased the Enterprise license from our website and want to use it on another device, please download and install our latest application from our Download page. Open the application and go to Help menu– About (or File menu – Account - About), and click the Enter Product key button .

How do I rename a team member?
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To change the name of a team member go to our Project Plan 365 Portal and in Team page and set a new name for your team member. Or you can also change it from our app by going to Team menu – Manage Team, select the team member and click Open Team Member Information. Then, set a new Name for the team member. Note that you must have Admin rights to perform this operation.

Where to enter the license key?
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To enter the license key, go to menu Help – About (or File menu – Account - About), and click the Enter Product key button. Insert the license key and click the Register button. Please note that if you purchased the Standard or Business Subscription for Project Plan 365 app, you don't need a license key, just Sign In with your email and password inside Project Plan 365 app. The license key can be used only for local installed application on Mac and Windows devices.  

How do I see when my subscription expires?
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To see when your subscription expires Sign In to our Online Portal. The expiration date can be found in Account page.

You can also see the Subscription End Date directly in out Project Plan 365 app. Go to File menu – AccountAccount Information.

How do I purchase the Standard Subscription?
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In order to purchase the Standard Subscription, go to our Purchase page and click on the Buy Subscription button that is associated with the Standard Subscription. Sign In with your email and password, select the desired quantity and insert the billing info and the credit card info.

Another way to purchase the Standard Subscription is to go to Project Plan 365 Portal and Sign In with your email and password. In Account page click on the Buy Subscription button and follow the steps described above.

Also, you can purchase the Standard Subscription directly from our Project Plan 365 app. Go to File menu – Account and click the Purchase button.

How can I change the author of the project?
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In order to change the Author name, open the project file and then go to the File menu - Info - Project Information and click File Proprieties button. In the Summary tab, change the name of the Author and then click OK.

I want to change the manager name.
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In order to change the manager name, open the project file and then go to the File menu - Info - Project Information and click File Proprieties button. In the Summary tab, change the name of the Manager and then click OK.

What does the “Manage Team” functionality do?
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The “Manage Team” functionality allows the Admins of the organization to set the name, set the role, assign or remove team members. The Editors can add and view the team members’ information and the Read-Only users can only view the team members’ information that are inside the organization. 

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