FAQ Project Plan 365
Browse by Category
How do I get to use the Visual Reports?
Answer
In order to have access to "Visual Reports" you need an active Business Subscription.
In order to Upgrade to Business trial, please Sign In with your email and password in our Portal page and in Account menu click on “Upgrade to Business Trial” button.
Is the “Complete Editor Universal Platform” licensed separately or is it included in the Business Plan?
Is the "Complete Editor Universal Platform" licensed separately or is it included in the Business Plan?
Question Link
Question Link
Answer
If you already purchased the "Standard" subscription, you only need to pay the difference in order to upgrade to "Business" Subscription. Please know that the "Complete Editor" subscription is now the "Standard" subscription.
How can I export to Excel the Gantt Chart?
How can I export to Excel the Gantt Chart?
Question Link
Question Link
Answer
It is not possible to export to excel the Gantt Chart, but only the information about the tasks from the grid.
How can I unbold a certain task?
How can I unbold a certain task?
Question Link
Question Link
Answer
To make the Text Style of a task Unbold, click on the task, go to the Task menu and then from “Font Control”, click on the “Bold” button.
How can I cancel my Standard Subscription from App Store?
How can I cancel my Standard Subscription from App Store?
Question Link
Question Link
Answer
To cancel the Standard Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Apple Support. We have no access to your account and cannot reach them on your behalf.
How can I cancel my Business Subscription from App Store?
How can I cancel my Business Subscription from App Store?
Question Link
Question Link
Answer
To cancel the Business Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Apple Support. We have no access to your account and cannot reach them on your behalf.
How to activate Standard Subscription from App Store?
How to activate Standard Subscription from App Store?
Question Link
Question Link
Answer
To activate the Standard Subscription from App Store follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Viewer 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription”.
5. Wait for the confirmation message.
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Viewer 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription”.
5. Wait for the confirmation message.
How to activate the subscription from App Store?
How to activate the subscription from App Store?
Question Link
Question Link
Answer
To activate your subscription from App Store, please follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Plan 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription” or “Restore Business Subscription” based on what subscription you purchased.
5. Wait for the confirmation message.
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Plan 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription” or “Restore Business Subscription” based on what subscription you purchased.
5. Wait for the confirmation message.
What subscription do I need to have to use the Resource Leveling feature?
What subscription do I need to have to use the Resource Leveling feature?
Question Link
Question Link
Answer
You must have a Business Subscription to use the "Resource Leveling" feature.
How to enter my region to be able to purchase if I’m not in USA?
How to enter my region to be able to purchase if I'm not in USA?
Question Link
Question Link
Answer
The prices from our Purchase page depend on the region your device is set to. In order to have the prices correspond to you location please change the Region of your device from the System Settings.
Can I change the price in Malaysian Ringgit?
Can I change the price in Malaysian Ringgit?
Question Link
Question Link
Answer
The prices on our website are in dollars but if you have your credit card in another currency, the conversion should make automatically when you purchase.
Can I import data from Office 365 to Project Plan Software?
Can I import data from Office 365 to Project Plan Software?
Question Link
Question Link
Answer
You can open projects created in Microsoft Project as they are .mpp format which is compatible with Project Plan 365.
Can I change task information for multiple tasks?
Answer
We are sorry but you cannot change the task information for multiple tasks at the same time.
How do I save a schedule as a PDF on my One Drive?
How do I save a schedule as a PDF on my One Drive?
Question Link
Question Link
Answer
The only way to save other file formats other than .MPP on any storage locations is to export it in the format you require, by going to File menu - Export, and then upload it on the wanted cloud except My Drive 365 which is available only in the app.
How to export the WBS structure?
How to export the WBS structure?
Question Link
Question Link
Answer
To Export the WBS structure, first you have to go to the Network Diagram View then to File menu - Export and select in what format you want to export the WBS.
How are files saved in Real-Time Collaboration?
Answer
The project will be saved automatically in Drive365 every time you make a change. The status of saving is shown in the top right corner.
Is it possible to add a task directly to calendar view?
Answer
We are sorry, but at this point, you cannot add tasks directly in the Calendar View.
Can I prevent any files from being opened from cloud using Project Plan 365 for Mac?
Can I prevent any files from being opened from cloud using Project Plan 365 for Mac?
Question Link
Question Link
Answer
For Mac platform we provide custom .pkg installer to install the app without cloud options. After the install, there will not be any options to save files to clouds. Please read the Silent Install/Uninstall for Mac article for more information.
Can I prevent any data from being saved to cloud using Project Plan 365 for Mac?
Can I prevent any data from being saved to cloud using Project Plan 365 for Mac?
Question Link
Question Link
Answer
For Mac platform we provide custom .pkg installer to install the app without cloud options. After the install, there will not be any options to save files to clouds. Please read the Silent Install/Uninstall for Mac article for more information.
How to install Project Plan 365 for Mac with product key?
How to install Project Plan 365 for Mac with product key?
Question Link
Question Link
Answer
To install Project Plan 365 for Mac with product key, use the following command sudo launchctl setenv Hous_ProductKey "YourKey" && sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target /.
How to install Project Plan 365 for Mac with selected clouds?
How to install Project Plan 365 for Mac with selected clouds?
Question Link
Question Link
Answer
To install Project Plan 365 for Mac with the selected clouds, list them comma separated (no spaces) in Hous_Clouds parameter.Use the command sudo launchctl setenv Hous_Clouds "GoogleDrive,Drive365,Box" && sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target / (this command will install the Project Plan 365 for Mac with Google Drive, Drive 365 and Box).
How to Install Project Plan 365 for Mac without Erix chatbot?
How to Install Project Plan 365 for Mac without Erix chatbot?
Question Link
Question Link
Answer
To install Project Plan 365 for Mac without Erix chatbot use the command: sudo launchctl setenv Hous_ErixEnabled No && sudo installer -pkg " ProjectPlan_365_Mac_v.pkg" -target /.
How do I silent install the Project Plan 365 for Mac?
How do I silent install the Project Plan 365 for Mac?
Question Link
Question Link
Answer
sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target / For a Silent Installation of Project Plan 365 for Mac follow these steps:
- Locate the installable file (ProjectPlan_365_Mac_v.pkg).
- Open the Terminal window.
- Locate the directory where you saved the installable file.
- Use the command sudo installer -pkg "ProjectPlan_365_Mac_v.pkg" -target / .
Does Project Plan 365 resolve the overallocation for resources assigned to summary tasks?
Does Project Plan 365 resolve the overallocation for resources assigned to summary tasks?
Question Link
Question Link
Answer
Project Plan 365 cannot resolve the overallocation for resources assigned to summary tasks.
Does Project Plan 365 resolve the overallocation of a resource assigned 200% to a task?
Does Project Plan 365 resolve the overallocation of a resource assigned 200% to a task?
Question Link
Question Link
Answer
No. Project Plan 365 does not change neither the duration nor work of the tasks as part of the resource leveling method.
