FAQ Project Plan 365

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Why is my restore subscription button grayed out?
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If the Restore Subscription button is grayed out it means that the subscription from App Store has already been restored.
I purchased Complete Editor subscription from App Store. How can I use this subscription on other platform or device?
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If you have bought your subscription from App Store and want to use it on other devices please make sure you downloaded and installed our latest application from App Store.
1. Open the application.
2. Go to menu Help-Subscriptions.
3. Press on Restore Complete Editor Subscription.
4. Wait for the confirmation message.
5. If you don’t have a Project Plan 365 account, Sign Up on our Online Portal page.
6. Sign In with your email and password inside the application in order to copy the subscription information from App Store to your Project 365 account.
7. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from our Download page.
8. Then Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button). 

How much does a subscription cost?
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You can find the cost for Standard/Business Subscription in our Purchase page.

Do you have the edit functionality?
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You can edit mpp files using our editor tool https://www.projectplan365.com/download/.
Why I cannot purchase from Microsoft Store?
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If you cannot purchase from Microsoft Store please download and install our latest application from our website: Download Project Plan 365. Then proceed with the purchase from our website directly: Purchase Project Plan 365.

What subscription do I need to edit and save the file?
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To edit and save .mpp files you can purchase the Standard Subscription or the Business Subscription from our Purchase page.

What is the cost of the software in Canadian Dollars?
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The Project Plan 365 costs are in US dollars and the costs can be found at https://www.projectplan365.com/purchase/.
What happens if I assign a user twice on the same subscription?
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You cannot assign a user twice on the same subscription.

What does the “CO-TERM” functionality do?
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The “CO-TERM” functionality automatically calculates the finish date for your subscriptions in order to have for all the purchased subscriptions the same expiration date.
What are the Co-Terms for Business Subscription?
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To find out the CO-TERMs for Business Subscription please read the CO-TERM article.

We have been attempting to purchase but the online system is failing to let us process the purchase, with message of "Invalid Requested Domain".
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Please clear your browser cache and try again.​
On what platforms can I use the perpetual license?
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The perpetual licenses can be used only on Mac and Windows devices.
Is there a number I can call to get licensing information?
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If you have any question about your license, please submit a ticket with your questions at Contact Support.
If I buy the perpetual model and do not sign up for maintenance and support will the product still work?
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If you buy the perpetual model but do not pay for maintenance and support you will still be able to use the product but will not get access to latest releases or support unless the product is repurchase at full price.
If I buy the perpetual model will I pay only for support and maintenance in the future?
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The payment for the perpetual model is made once. In the first payment, it is included one year of free maintenance and support. After this, you will need to pay for yearly support and maintenance or use the application with no access to the latest updates or support.

I've tried to purchase, but got the error: "An error has occurred. Please contact the system administrator"
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Based on the error looks like a temporary issue with Pay Pal service. Please try again in 1 hour.
I will be notified when subscription expires?
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We notify you by email before your paid subscription expires. If you are in trial, we notify you only if you checked "Yes, add me to your mailing list" when you created your account.
I want to know if there were any discounts on a Standard Subscription.
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We are sorry but, for Standard subscription, we don't have a discount at this time. Also, I think our rate is more convenient than other alternative apps. With this subscription, you can edit your files on any platform, just by signing in inside the application.​​

I purchased from App Store and I would like a refund.
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If you have purchased from App Store and need a refund we are sorry to announce you that we have no access to your account in App Store and cannot contact them on your behalf. Please reach out to them to cancel your subscription and get refunded: https://support.apple.com/en-us/HT204084.

I just purchased this but haven't received an email confirmation.
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If you purchased the application and you didn't receive the order confirmation email, please submit a ticket at https://www.projectplan365.com/newticket/index.

I didn't receive the invoice after payment. I purchased the app from store.
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If you have purchased the subscription from App Store, Microsoft Store or Google Play Store we cannot generate any invoice for orders because the order was not placed with us and because we have no access to your account. You will need to contact them directly to obtain the invoice. We cannot reach out to them in your behalf.​​
I bought from Microsoft store and want a refund.
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We cannot refund your money from Microsoft Store as we have no access to your account and cannot contact them on your behalf. Please reach out to them to cancel your subscription and get refunded: Microsoft store refund

How to cancel my subscription from App Store?
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To cancel your subscription from App Store please follow the instruction from https://support.apple.com/en-us/HT202039.
How much does the Standard Subscription cost?
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To find the information about the cost for Standard Subscription, please visit our Purchase page.

How much does the Business Subscription cost?
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To find the information about the cost for Business Subscription, please visit: https://www.projectplan365.com/purchase.

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