FAQs Sales & Billing

Browse by Category

FAQ › Category: Sales & Billing
How do I purchase the Business Subscription directly from the application?
Question Link
Answer

In order to purchase the Business Subscription directly from our application, follow the steps below:

  1. Sign In in our application with your Business trial account or Business Trial Expired account.
  2. Click on the “Buy” button from the “Business Trial Subscription Expires in… days” bar or go to File menu – Account and click the Purchase button.
  3. You will be redirected to the Payment Page in your default browser.
  4. Fill in all the required information and add a valid credit card number then click on the “Subscribe”
  5. Or click on Google Pay/Apple Pay option and confirm the payment.
How can I purchase a Business subscription?
Question Link
Answer

In order to purchase the Business Subscription, follow the steps below:

  1. Go to our Purchase page.
  2. Click on the Buy Subscription button that is associated with the Business Subscription.
  3. Sign In with your email and password then fill in all the required information and add a valid credit card number then click on the “Subscribe” button or click on Google Pay/Apple Pay option and confirm the payment.

Another way to purchase the Business Subscription is to go to Project Plan 365 Portal and Sign In with your email and password. In Account page click on the Buy Subscription button and follow the steps described above.

How do I purchase the Standard Subscription directly from the application?
Question Link
Answer

In order to purchase the Standard Subscription directly from our application, follow the steps below:

  1. Sign In in our application with your Standard Trial account or Standard Trial Expired account.
  2. Click on the Buy button from the Standard Trial Subscription Expires in… days bar or go to File menu – Account and click the Purchase button.
  3. Select the desired quantity and click on the Buy Subscription button associated with the Standard subscription.
  4. You will be redirected to the Payment Page in your default browser.
  5. Fill in all the required information and add a valid credit card number then click on the “Subscribe” button.
  6. Or click on Google Pay/Apple Pay option and confirm the payment.
How do I upgrade to Business Subscription?
Question Link
Answer

To upgrade to Business Subscription, follow the steps below:

  1. Go to Project Plan 365 Portaland Sign In with your email and password.
  2. In Accountpage click on the Upgrade to Business
  3. Click on the Upgrade to Business Now
  4. You are redirected to the billing page where you can confirm the order.

You can also upgrade to Business Subscription directly from our Project Plan 365 app. Go to File menu – Account – Purchase and click the Upgrade to Business button.

How do I purchase the Standard Subscription?
Question Link
Answer

In order to purchase the Standard Subscription, go to our Purchase page select the desired quantity and click on the Buy Subscription button that is associated with the Standard SubscriptionSign In with your email and password then fill in all the required information and add a valid credit card number then click on the “Subscribe” button or click on Google Pay/Apple Pay option and confirm the payment.

Another way to purchase the Standard Subscription is to go to Project Plan 365 Portal and Sign In with your email and password. In Account page click the Buy Subscription button and follow the steps described above.

Also, you can purchase the Standard Subscription directly from our Project Plan 365 app. Go to File menu – Account and click the Purchase button.

Is it possible to make a renew just for 3 months?
Question Link
Answer

At this time we provide only annual subscriptions.

What is your VAT number?
Question Link
Answer
Please know that we are a USA company and don’t have a VAT number – in addition to this we have not charged you any taxes on the product so it should not be anything to report on your end.
I purchased a Standard Editorsubscription for iProject Viewer from App Store. How can I use this subscription onotherplatforms or device?
Question Link
Answer
 If you have bought your Standard Editor Subscription from App Store and want to use it on other devices please make sure you downloaded and installed our latest application from App Store.   
  1. Open iProject Viewer application. 
  2. Go to menu Help – Register – Manage Apple Store Subscriptions.
  3. Press on RestoreStandard Editor Subscription. 
  4. Wait for the confirmation message. 
  5. If you don’t have a Project 365 account, Sign Up in our Online Portal.
  6. Sign In with your email and password inside the application in order to copy the subscription information from App Store to your Project 365 account. 
  7. Then, if you want to use the subscription on other devices or platforms you need to download and install on that device the latest app from our Download page.   
  8. Then Sign In with your email and password inside iProject Viewer application (look upper right corner for Sign In button).   
Note: You can also use the subscription associated on your account in our Project Plan 365 application by downloading it from our Download Project Plan 365 page.
How to activate the Standard Editor subscription for iProject Viewer from App Store?
Question Link
Answer
To activate the Standard Editor subscription on iOS device please follow the steps below:  
  1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open Settings, Click on iTunes & App Store and on Apple ID check your email address).  
  2. Go inside application and in menu HelpRegister press on the Manage Apple Store Subscription  
  3. Press on the Restore Standard Editor Subscription   
  4. Wait for the confirmation message. 
How do I start trial or purchase the Standard Editor Subscription for iProject Viewer from App Store?
Question Link
Answer
To purchase the Standard Editor Subscription from App Store, please follow the steps below: 
  1. Download and install our latest iProject Viewer application from App Store. 
  2. Open the application. 
  3. Once you open the application a dialog will appear to start a 30 days free trial. Click on the Start your free 30 days Trial Now button. 
  4. Click on the Start Standard Editor button.
  5. Insert your Apple ID and password. 
  6. Click on the Done button. 
  7. Sign Up to iProject Viewer. Insert your email and password or Sign Up with a third-party account.
Note: If you don’t start a 30 days trial, you can use the application in Free Read-Only mode: 
Why do I have a strange email associated with my Project Viewer 365 account?
Question Link
Answer
The reason why that strange email address appears is because you set your email address to be hidden when signing in with Apple.Please check the Hide My Email for Sign In with Apple article for more info.
Can I use the Business subscription on Windows Server?
Question Link
Answer
Yes, you can use the Business subscription purchased from our website on Windows Server by signing in with your email and password inside the Project Plan 365 application (look upper right corner for the Sign In button).
Can I use the Standard subscription on Windows Server?
Question Link
Answer
Yes, you can use the Standard subscription purchased from our website on Windows Server by signing in with your email and password inside the Project Plan 365 application (look upper right corner for the Sign In button).

The students have free access to your software?
Question Link
Answer
We are providing eligible institutions with a licensing scheme for Project Plan 365 that provides PM students with a free license to use while studying or gaining certification. For more information, please submit a ticket to our [Support Team](https://www.projectplan365.com/newticket/index)
What are the differences between the Standard and the Business Subscription?
Question Link
Answer

Compared to Standard Subscription, the Business Subscription adds some extra features like:

1. Master project and subprojects
2. Risk Management
3. Real-Time Collaboration
4. Visual Reports
5. Custom Views
6. Export to My Calendar
7. Global Settings
8. Manage Divisions
9. Resource Leveling
10. Restrict Project Editing

How to activate the standard subscription from App Store?
Question Link
Answer

To activate the Standard Subscription from App Store follow the steps below:

  1. First please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account”).
  2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
  3. Open Project Plan 365 app.
  4. Go to menu Help – Subscriptions and click the Restore Standard Subscription.
  5. Wait for the confirmation message.
How to activate the Business Subscription from App Store?
Question Link
Answer

To activate your Business subscription from App Store, please follow the steps below:

  1. First, please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account").
  2. Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store).
  3. Open Project Plan 365 app.
  4. Go to menu Help – Subscription and click Restore Business Subscription.
  5. Wait for the confirmation message.
If I uninstall the application the subscription will be erased?
Question Link
Answer

There are three possibilities:

  1. If you purchased a subscription from our website, that subscription is assigned to your email address on which you were logged in when the payment has been done. Therefore, your subscription will remain active on your email address for 1 year.
  2. If you purchased a subscription from Apple Store, that subscription is assigned to your Apple Store account. Therefore, your subscription will remain active on your App Store account for 1 year.
  3. If you purchased a subscription from Microsoft Store, that subscription is assigned to your Microsoft Store account. Therefore, your subscription will remain active on your Microsoft Store account for 1 year.
How do I stop the next renewal?
Question Link
Answer

There are three possibilities:

  1. If you purchased a subscription from our website and you want to cancel the auto-renewal, please follow the steps from the Cancel Subscription
  2. If you purchased a subscription from App Store and you want to cancel the auto-renewal, you will need to follow the steps from Apple Support as we have no control over your apple account.
  3. If you purchased a subscription from Microsoft Store and you want to cancel the auto-renewal, you will need to follow the steps from Microsoft Store as we have no control over your Microsoft account.
How do I cancel the auto-renewal?
Question Link
Answer

There are three possibilities:

  1. If you purchased a subscription from our website and you want to cancel the auto-renewal, please follow the steps from the Cancel Subscription
  2. If you purchased a subscription from App Store and you want to cancel the auto-renewal, you will need to follow the steps from Apple Support as we have no control over your apple account.
  3. If you purchased a subscription from Microsoft Store and you want to cancel the auto-renewal, you will need to follow the steps from Microsoft Store as we have no control over your Microsoft account.
How can I use my subscription from App Store on other devices?
Question Link
Answer

To use the subscription purchased from App Store on other platforms, follow the steps below:

  1. Downloadinstall and open our application from App Store.
  2. Go to menu Help – Subscriptions.
  3. Click the Restore Standard/Business Subscription button and wait for the confirmation message.
  4. If you don’t have a Project Plan 365 account, Sign Up here.
  5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
  6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).
How do I purchase the Standard Subscription from Project Plan 365 website?
Question Link
Answer

To purchase the Standard Subscription from our website, follow the steps below:

  1. Go to our Purchase page.
  2. Press on the Buy Subscription button under the Standard Subscription.
  3. In the Sign In page, if you already have an account on our website, insert your email and password and click on the Sign In button or Sign In with a third-party account.
  4. Select the desired quantity, insert the Billing Info and Credit Card Info then click on the Place Order button.
  5. If the order was successful, you will be redirected to Thank You page and you will receive an email with the invoice attached.
  6. Download the application from our website and Sign In with your email and password in order to use the purchased subscription.
Is there an educational discount?
Question Link
Answer

If you have any question about our educational prices, please submit a ticket with your questions at Contact Support.

Can I pay the subscription with PayPal?
Question Link
Answer

Unfortunately, we do not accept PayPal payment method. We accept all the major credit cards - Visa, Master Card, American Express, Discover, Diners Club, JCB, Carte Bleue, Union Pay.

How can I purchase additional subscriptions?
Question Link
Answer
In order to purchase more subscriptions, you need to Sign In in our Portal Page, go to the Account tab and click on the “Buy more subscriptions” button. Insert the Credit Card info and Billing info and click on the “Place order” button.
After that, the subscriptions can be assigned to the team members. For more information about how to assign the purchased subscriptions, you can check our Manage Team members online help article.
Contact Chat