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FAQ › Category: Sales & Billing
What is Upgrade?
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An upgrade is a new version of a software or a hardware product that is already installed or in use.
What is Microsoft?
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Microsoft is a leading global vendor of computer software.
What is CO-TERM info?
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CO-term info refers to general and special arrangements, specifications and standards that form an integral part of an agreement or contract.
What is App store?
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App store is an online portal through which software programs are made available for procurement and download.
How do I decrease the required quantity on renewal?
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Please Sign In with your email and password in our Online Portal page.

Then, go to Team page and assign the read-only role for the necessary team-members. After that, click on the Renew Subscriptions button in My Account page.

Why I cannot access a Business feature?
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If you already purchased our Business Subscription, please Sign Out and back Sign In with your email and password inside the Project Plan 365 app.
Will I be charged after the trial subscription expires?
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If you started the trial period from our website, we don’t automatically charge your card.If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
How many computers can we connect to the same account?
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Each editor needs to purchase a Standard/Business Subscription from our website. You can purchase all subscriptions under one single account and this will be the owner of the organization. It is forbidden for multiple users to use the same account.

You can find the cost for Standard/Business subscription in our Purchase page.

What is the minimum quantity of licenses for Enterprise Plan?
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We offer perpetual site licenses for more than 100 users. For more info, please Contact us.

How much does the perpetual license cost?
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We offer perpetual site licenses for more than 100 users. For more info, please Contact us.

How do I purchase the Enterprise Plan?
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We offer perpetual site licenses for more than 100 users. For more info, please Contact us.

I am trying to purchase the app and I'm having difficulties. Please advise.
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Please try to purchase our application again from our Purchase page or contact us at Contact Support.
How does our pricing work?
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Our prices depend on 2 factors: the plan you’d like to use, and the number of users on the platform. Once you’ve decided on the plan and users, you can purchase our yearly subscription for each Editor team member. Please know that the Read-Only team members can use the app for free. We sell only yearly subscription.
I bought from Google Play Store and want a refund.
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We cannot refund your money from Google Play Store as we have no access to your account and cannot contact them on your behalf. Please reach out to them to cancel your subscription and get refunded: https://support.google.com/googleplay/answer/2479637?hl=en
How to cancel my subscription from Google Play Store?
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To cancel your subscription from Google Play Store please follow the instruction from Google Play Help.
How to activate the subscription on Android device?
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To activate the subscription on Android device please follow the steps below:
  1. First please check if you are signed in on Google Play with the account used to buy the subscription.
  2. Go inside application and go to the menu Help –  Subscriptions .
  3. Press on the Restore Editor Subscription button.
  4. Wait for the confirmation message.
How do I purchase the Standard Subscription from Google Play Store?
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To purchase the Standard Subscription from Google Play Store, please follow the steps below:
  1. Download and install our latest Project Plan 365 application from Google Play Store.
  2. Open the application.
  3. Go to the Help menu – Subscriptions and click on the Start Complete Editor button.
  4. Click on “Continue” button from the Purchase Complete Editor dialog that appears.
  5. Choose the payment method.
  6. Confirm purchase.
Why become a Project Plan 365 authorized reseller?
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As an authorized Project Plan 365 reseller you gain access to various price discounts and special volume cost specials.
How do I get a reseller quote?
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In order to receive a reseller quote please send us the client name, client address and the number of licenses required for the quote.

How do I pay for a reseller order?
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Resellers pay online with a Credit Card.
How do I know the reseller order was completed?
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Once the order was fulfilled we will email you an email with the invoice attached.
How do I place a reseller order?
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The reseller order may be placed via a Purchase Order.
What is the reseller discount for Project Plan 365 Subscription?
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The discount is typically driven by the size of the opportunity, prior relationship with us and client size.
How do I become a Project Plan 365 reseller?
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In order to become a Project Plan 365 authorized reseller please contact us via www.projectplan365.com/contact
Who are Project Plan 365 authorized resellers?
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Here is a link to Project Plan 365 authorized resellers: http://projectplan365.com/resellers
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