FAQs Purchase Subscription

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FAQ › Sales & Billing › Category: Purchase Subscription
How do I purchase the Standard Subscription from Project Plan 365 website?
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To purchase the Standard Subscription from our website, follow the steps below:

  1. Go to our Purchase page.
  2. Press on the Buy Subscription button under the Standard Subscription.
  3. In the Sign In page, if you already have an account on our website, insert your email and password and click on the Sign In button or Sign In with a third-party account.
  4. Select the desired quantity, insert the Billing Info and Credit Card Info then click on the Place Order button.
  5. If the order was successful, you will be redirected to Thank You page and you will receive an email with the invoice attached.
  6. Download the application from our website and Sign In with your email and password in order to use the purchased subscription.
Is there an educational discount?
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If you have any question about our educational prices, please submit a ticket with your questions at Contact Support.

Can I pay the subscription with PayPal?
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Unfortunately, we do not accept PayPal payment method. We accept all the major credit cards - Visa, Master Card, American Express, Discover, Diners Club, JCB, Carte Bleue, Union Pay.

How can I purchase additional subscriptions?
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In order to purchase more subscriptions, you need to Sign In in our Portal Page, go to the Account tab and click on the “Buy more subscriptions” button. Insert the Credit Card info and Billing info and click on the “Place order” button.
After that, the subscriptions can be assigned to the team members. For more information about how to assign the purchased subscriptions, you can check our Manage Team members online help article.
How do I apply a Promotional Code for Standard Subscription? 
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To apply a promotional code, go to our Purchase page and click on the “Buy Subscription” button that is associated with the Standard Subscription. Sign In with your email and password. In the Order Info Page select the desired quantity and click on „Enter Promotional Code” label. Then insert a valid Promotional Code an click the „Apply Code” button. Make sure the promotional code has been applied. Insert the billing info and credit card info then click on the “Place Order” button.Another way to apply a promotional code is to go to Project Plan 365 Portal and Sign In with your email and password. In Account page click  the “Buy Subscription” button and follow the steps described above.Also, you can apply the promotional code directly in our Project Plan 365 app. Go to File menu – Account and click the Purchase button then follow the steps described above.

Does the Promotional Code apply to more that one subscription?
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The Promotional Code applies to the entire selected quantity of subscriptions.
I’ve applied a Promotional Code but it doesn’t work.
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The possible reasons why the code could not be applied are:

  • you entered an inexistent promotional code;
  • you entered an expired promotional code;
  • you entered a promotional code for a different product or subscription;
  • you have already applied a promotional code for the current purchase.

If it still does not work, please contact us.

Is the "Complete Editor Universal Platform" licensed separately or is it included in the Business Plan?
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If you already purchased the "Standard" subscription, you only need to pay the difference in order to upgrade to "Business" Subscription. Please know that the "Complete Editor" subscription is now the "Standard" subscription.

How to enter my region to be able to purchase if I'm not in USA?
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The prices from our Purchase page depend on the region your device is set to. In order to have the prices correspond to you location please change the Region of your device from the System Settings.
Can I change the price in Malaysian Ringgit?
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The prices on our website are in dollars but if you have your credit card in another currency, the conversion should make automatically when you purchase.
Where can I find all my previous orders?
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To see all your previous orders, please go to Project Plan 365 Portal – “Billing” tab and in the “Your Orders” section you will find all your previous orders. Note that only Admins can access the “Billing” tab.
Will the credit card be stored after I purchase a subscription?
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Yes, the credit card information will be stored after purchasing a subscription.
With the Standard Plan, do I have an unlimited amount of projects?
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With the Standard subscription you can create as many projects as you like and you have the option to save them either locally on your device or on one of the supported cloud locations.

Where can I see the information about my subscription?


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To see information regarding your Subscription please follow these steps:
1. Go to Online Portal page: https://www.projectplan365.com/ups/Account/SignIn
2. Sign In with your email and password.
3. Go to Account page in order to see the information about your subscription.

If I buy the Project Plan 365 app can I invite multiple users?
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You can purchase multiple subscriptions under the same account and then you can invite team members in your organization, and you can share the files created with your team. Note that you must have Admin rights to perform this operation.

How do I see when my subscription expires?
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To see when your subscription expires Sign In to our Online Portal. The expiration date can be found in Account page.

You can also see the Subscription End Date directly in out Project Plan 365 app. Go to File menu – Account – Account Information.

What is Reseller discount?
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A reseller discount is a deduction from the face amount of an invoice for partner that acts as an intermediary between companies.
What is Reseller?
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A reseller is a type of partner that acts as an intermediary between companies that make or distribute IT products or services.
What is Purchase order?
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A purchase order represents a buyer-generated document that authorizes a purchase transaction.
Can I edit the MS Project files with Project Plan 365 app?
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With Project Plan 365 app, you can edit, save, share and collaborate on files created in Microsoft Project.
What is debit card?
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A debit card is a card that allows the holder to transfer money electronically.
What is platform?
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A platform is a group of technologies that are used as a base upon which other applications, processes or technologies are developed
What is device?
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A device is a unit of physical hardware or equipment.
What is one time discount?
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A one time discount is a deduction from the face amount of an invoice that can be used once.
What is order number?
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An order number is a number identifying a purchase or order placed by a customer.
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