FAQ Project Plan 365

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Why Erix AI cannot answer to my question?
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The reason why Erix AI cannot answer to a question might be because it is not yet supported. Please check our list of what questions are supported by Erix AI here.
How to start a new conversation in Erix AI?
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To start a new conversation in Erix AI, click on the Refresh icon button on the left side of the chat bar.
Can I ask Erix AI questions about project management?
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You can ask Erix AI any question about project management by clicking on the Chat with Erix button then click on the Try Erix AI Preview! button. Either click on a conversation starter from the center section or type in a question about project management (e.g., What is a milestone?)NoteClick here to view what questions are supported by Erix AI.
Can I ask Erix AI questions about resource status?
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You can ask Erix AI questions about project status, first open the desired project. Click on the Chat with Erix button then click on the Try Erix AI Preview! button. Either click on a conversation starter from the center section or type in a question about resource status (e.g., What resources are overallocated?)Note: Erix AI can show only 5 resources per answer, to see the full list of resources, ask Erix AI to show them by typing in “Show next tasks” and press Enter.NoteClick here to view what questions are supported by Erix AI.
Can I ask Erix AI questions about task status?
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You can ask Erix AI questions about resource status, first open the desired project. Click on the Chat with Erix button then click on the Try Erix AI Preview! button. Either click on a conversation starter from the center section or type in a question about task status (e.g., What tasks are late?)Note: Erix AI can show only 5 tasks per answer, to see the full list of tasks, ask Erix AI to show them by typing in “Show next tasks” and press Enter.NoteClick here to view what questions are supported by Erix AI.
Can I ask Erix AI questions about project status?
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You can ask Erix AI questions about project status, first open the desired project. Click on the Chat with Erix button then click on the Try Erix AI Preview! button. Either click on a conversation starter from the center section or type in a question about project status (e.g., Is my project on schedule?)NoteClick here to view what questions are supported by Erix AI.
How do I access Erix AI in Project Plan 365?
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To access Erix AI, in the Project Plan 365 application, click on the Chat with Erix button then click on the Try Erix AI Preview! button and start the conversation.
What subscription option is required to use Erix AI?
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Erix AI is available with both Standard and Business Subscriptions.
What is Erix AI?
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Erix AI is an advanced AI-powered assistant within Project Plan 365 that can answer project management-related questions, provide task and resource status updates, and deliver project insights.
Is Project Viewer 365 compatible with MS Project 2021?
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Project Viewer 365 is compatible with MS Project 2024, 2021, 2019, 2016, 2013 and 2010.

Is Project Plan 365 compatible with MS Project 2019?
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Project Plan 365 is compatible with MS Project 2024, 2021, 2019, 2016, 2013 and 2010.

Is Project Plan 365 compatible with MS Project 2021?
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Project Plan 365 is compatible with MS Project 2024, 2021, 2019, 2016, 2013 and 2010.

What are the MS Project supported versions?


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The following Microsoft Project file formats are supported: Microsoft Project files 2010, Microsoft Project files 2013, Microsoft Project files 2016, Microsoft Project files 2019, Microsoft Project files 2021 and Microsoft Project files 2024. In this way, you don't need to have Microsoft Project installed on your device so that you can access MS Project information.

How do I renew the Business Subscription directly from the application?
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Subscriptions will automatically renew if the Auto-Renewal is enabled.

If the Auto-Renewal is disabled, you can manually renew the Business subscription directly from our Project Plan 365 application by going to File menu – Account – Purchase and click the Renew Subscriptions button. A pop-up dialog will appear. Select the number of subscriptions that you want to renew, edit the billing info, then click the Place Order button.

For more information, read the Renew Business Subscription online help article.

Note: For users using the Stripe payment services, to renew the Business Subscription, go to menu File – Account – Purchase and click the Renew Subscriptions button. You will be redirected to your default browser. Click on the View details button and select the number of subscriptions that you want to renew, enter a valid credit card and click on “Subscribe” button or click on Google Pay/Apple Pay option and confirm the payment.

How to renew a business subscription?
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To renew the Business Subscription, go to our Project Plan 365 Portal and Sign In with your Owner account. In Account page click on the Renew Subscriptions button. Select the number of subscriptions that you want to renew and insert the billing info and credit card info, then click on the Place Order button. Note that you can renew a number greater or equal to the number of assigned Editor subscriptions.

You can also renew the Business Subscription directly from our Project Plan 365 app. Go to File menu – AccountPurchase and click the Renew Subscriptions button. Then, follow the steps mentioned above.

Note: For users using the Stripe payment services, to renew the Business Subscription, go to our Project Plan 365 Portal and Sign In with your Owner account. In Account page click the Renew Subscriptions button. Click on the View details button and select the number of subscriptions that you want to renew, enter a valid credit card and click on “Subscribe” button or click on Google Pay/Apple Pay option and confirm the payment.

How do I apply Promotional Codes when renewing a subscription?
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To apply Promotional Codes when renewing a subscription, follow the steps below:

  1. Go to our Project Plan 365 Portal Page and Sign In with your Owner account.
  2. In Account page click on the Renew Subscriptions button.
  3. Select the number of subscriptions that you want to renew, click on Enter Promotional Code label, type a valid promotional code and click on Apply Code button.
  4. Make sure the promotional code has been applied.
  5. Edit the billing info, then click on the Place Order button.

Note that you can renew a number greater or equal to the number of assigned Editor subscriptions.

Note: For users using the Stripe payment services, to apply Promotional Codes when renewing a subscription, go to our Project Plan 365 Portal and Sign In with your Owner account. In Account page click the Renew Subscriptions button. Click on the View details button and select the number of subscriptions that you want to renew. Click on the Add promotional code button, type in a valid promotional code and click Apply. Enter a valid credit card and click on “Subscribe” button or click on Google Pay/Apple Pay option and confirm the payment.

How do I renew the Standard Subscription directly from the application?
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Subscriptions will automatically renew if the Auto-Renewal is enabled.

If the Auto-Renewal is disabled, you can manually renew the Standard subscription directly from our Project Plan 365 application by going to File menu – Account – Purchase and click the Renew Subscriptions button.

A pop-up dialog will appear. Select the number of subscriptions that you want to renew, edit the billing info, then click the Place Order button. For more information, read the Renew Standard Subscription online help article.

Note: For users using the Stripe payment services, to renew the Standard Subscription, go to menu File – Account – Purchase and click the Renew Subscriptions button. You will be redirected to your default browser. Click on the View details button and select the number of subscriptions that you want to renew, enter a valid credit card and click on “Subscribe” button or click on Google Pay/Apple Pay option and confirm the payment.

How do I renew the Standard Subscription?
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To renew the Standard Subscription, go to our Project Plan 365 Portal and Sign In with your Owner account. In Account page click on Renew Subscriptions button. Select the number of subscriptions that you want to renew and insert the billing info and credit card info, then click on the Place Order button. Note that you can renew a number greater or equal to the number of assigned Editor subscriptions.

You can also renew the Standard Subscription directly from our Project Plan 365 app. Go to File menu – AccountPurchase and click the Renew Subscriptions button. Then, follow the steps mentioned above.

Note: For users using the Stripe payment services, to renew the Standard Subscription, go to our Project Plan 365 Portal and Sign In with your Owner account. In Account page click the Renew Subscriptions button. Click on the View details button and select the number of subscriptions that you want to renew, enter a valid credit card and click on “Subscribe” button or click on Google Pay/Apple Pay option and confirm the payment.

How do I apply a Promotional Code for Business Subscription?
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To apply a promotional code, follow the steps below:

  1. Go to our Purchase page and click on the “Buy Subscription” button that is associated with the Business Subscription.
  2. Sign In with your email and password.
  3. In the Payment Information Page click on „Add Code” button.
  4. Insert a valid Promotional Code and click Apply.
  5. Add a valid credit card number then click on the “Subscribe” button or click on Google Pay/Apple Pay option and confirm the payment.

For more information, read the Purchase Business Subscription online help article.

What is Apple Pay payment?
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Apple Pay is a payment service provided by Apple Inc. that allows users to make payments to service providers, users, merchants, billers or third parties using any Payment Instruments accepted through Apple Pay.Note that Face ID, Touch ID or your passcode is required for purchases on your iPhone, Mac or iPad.
What is Google Pay payment?
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Google Pay is a payment solution application which facilitates Google Pay Service. Through Google Pay, you may send payments to service providers, Users, Merchants, Billers or third parties using any Payment Instruments accepted through Google Pay.
How do I update my payment method?
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To edit your payment information, please go Project Plan 365 Portal - “Billing” tab and in the Payment Details section click the “Update Payment Method” button. Either enter a new credit card and click on the “Save card” button or select the Google Pay/Apple Pay option and confirm.
How do I edit my billing information?
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To edit your payment information, please go Project Plan 365 Portal - “Billing” tab and in the Billing Information section click the “Edit Billing Information” button. Edit the fields you want and then click the “Save Billing Information” button.

What payment methods do you accept?
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We accept the following payment methods:

  1. All the major credit cards - Visa, Master Card, American Express, Discover, Diners Club, JCB, Carte Bleue, Union Pay.
  2. We accept wire transfer for orders that meet a minimum fee - Feel free to reach out to our Support Team for more info.
  3. We accept Google Pay and Apple Pay payments.
Do you offer any discounted price?
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The discount depends on the number of users you would like to purchase our tool for.

Please contact us for more details.

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