FAQs Renew Subscription

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FAQ › Sales & Billing › Category: Renew Subscription
Is it possible to make a renew just for 3 months?
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At this time we provide only annual subscriptions.

How do I remove my credit card information?
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To remove your credit card information, please go Project Plan 365 Portal - “Billing” tab and click the “Edit Payment Information” button. Remove the credit card information and click on the“Save Payment Information” button. In the dialog that appears click on the "Remove Card Information" button.
I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
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For the data from your account to be updated after you renew your subscription please follow the steps below:

  1. Make sure you downloaded and installed our latest application from Microsoft Store.
  2. Open application.
  3. Go to menu Help - Subscriptions.
  4. Press on Restore Standard Subscription.
  5. Wait for the confirmation message.
  6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.
How do I renew the Business Subscription directly from the application?
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Subscriptions will automatically renew if the Auto-Renewal is enabled.

If the Auto-Renewal is disabled, you can manually renew the Business subscription directly from our Project Plan 365 application by going to File menu – Account – Purchase and click the Renew Subscriptions button. A pop-up dialog will appear. Select the number of subscriptions that you want to renew, edit the billing info, then click the Place Order button.

For more information, read the Renew Business Subscription online help article.

How do I renew the Standard Subscription directly from the application?
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Subscriptions will automatically renew if the Auto-Renewal is enabled.

If the Auto-Renewal is disabled, you can manually renew the Standard subscription directly from our Project Plan 365 application by going to File menu – Account – Purchase and click the Renew Subscriptions button.

A pop-up dialog will appear. Select the number of subscriptions that you want to renew, edit the billing info, then click the Place Order button.For more information, read the Renew Standard Subscription online help article.

How do I stop the next renewal?
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There are three possibilities:

  1. If you purchased a subscription from our website and you want to cancel the auto-renewal, please follow the steps from the Cancel Subscription
  2. If you purchased a subscription from App Store and you want to cancel the auto-renewal, you will need to follow the steps from Apple Support as we have no control over your apple account.
  3. If you purchased a subscription from Microsoft Store and you want to cancel the auto-renewal, you will need to follow the steps from Microsoft Store as we have no control over your Microsoft account.
How do I cancel the auto-renewal?
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There are three possibilities:

  1. If you purchased a subscription from our website and you want to cancel the auto-renewal, please follow the steps from the Cancel Subscription
  2. If you purchased a subscription from App Store and you want to cancel the auto-renewal, you will need to follow the steps from Apple Support as we have no control over your apple account.
  3. If you purchased a subscription from Microsoft Store and you want to cancel the auto-renewal, you will need to follow the steps from Microsoft Store as we have no control over your Microsoft account.
I renew my Standard Subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below: 
1. Make sure you downloaded and installed our latest application from App Store
2. Open the application. 
3. Go to menu “HelpSubscriptions”. 
4. Click on “Restore Standard Subscription”
5. Wait for the confirmation message. 
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.  
Where can I find all my previous orders?
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To see all your previous orders, please go to Project Plan 365 Portal – “Billing” tab and in the “Your Orders” section you will find all your previous orders. Note that only Admins can access the “Billing” tab.
I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
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For the data from your account to be updated after you renew your subscription please follow the steps below:1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu "Help" - "Subscriptions".
4. Click the "Start Standard Subscription" button.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

Will I automatically be charged if my subscription expires?
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You will automatically be charged only if the “Auto-Renewal Subscription” is enabled. To see if the subscription will be auto-renewed, you can go to Billing page and see if the “Manage Subscription Renewal Option” button appears.
Where can I see the Billing Information?
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To see the Billing Information, go to , please go Project Plan 365 Portal - “Billing”. Note that only Admins can access the “Billing” tab.
How do I edit my payment information?
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To edit your payment information, please go Project Plan 365 Portal - “Billing” tab and click the “Edit Payment Information” button. Edit the fields you want and then click the “Save Payment Information” button.
How do I renew the Standard Subscription?
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To renew the Standard Subscription, go to our Project Plan 365 Portal and Sign In with your Owner account. In Account page click on Renew Subscriptions button. Select the number of subscriptions that you want to renew and insert the billing info and credit card info, then click on the Place Order button. Note that you can renew a number greater or equal to the number of assigned Editor subscriptions.

You can also renew the Standard Subscription directly from our Project Plan 365 app. Go to File menu – AccountPurchase and click the Renew Subscriptions button. Then, follow the steps mentioned above.

How to renew a business subscription?
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To renew the Business Subscription, go to our Project Plan 365 Portal and Sign In with your Owner account. In Account page click on the Renew Subscriptions button. Select the number of subscriptions that you want to renew and insert the billing info and credit card info, then click on the Place Order button. Note that you can renew a number greater or equal to the number of assigned Editor subscriptions.

You can also renew the Business Subscription directly from our Project Plan 365 app. Go to File menu – AccountPurchase and click the Renew Subscriptions button. Then, follow the steps mentioned above.

What is renew subscription?
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Renew subscription is a functionality that automatically renews the subscription of your product before it expires.
What is automatic renewal?
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The Automatic Renewal is a service that automatically renews the subscription of your product before it expires.
What is CO-TERM info?
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CO-term info refers to general and special arrangements, specifications and standards that form an integral part of an agreement or contract.
How do I decrease the required quantity on renewal?
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Please Sign In with your email and password in our Online Portal page.

Then, go to Team page and assign the read-only role for the necessary team-members. After that, click on the Renew Subscriptions button in My Account page.

What does the “CO-TERM” functionality do?
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The “CO-TERM” functionality automatically calculates the finish date for your subscriptions in order to have for all the purchased subscriptions the same expiration date.
What are the Co-Terms for Business Subscription?
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To find out the CO-TERMs for Business Subscription please read the CO-TERM article.

I will be notified when subscription expires?
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We notify you by email before your paid subscription expires. If you are in trial, we notify you only if you checked "Yes, add me to your mailing list" when you created your account.
How is the finish date calculated If I want to renew the same quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
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Example:

You have 5 licenses that expire on 9/21/2018.

                   On 8/21/2018 you renew the same quantity of subscriptions

                   totalQuantity = 5

                   ExpirationDate = 9/21/2019
How is the finish date calculated If I want to renew a smaller quantity of Standard/Business subscriptions and the actual subscriptions are not expired?
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Example: 

You have 5 licenses that expire on 8/21/2019 and you renew 2 subscriptions that are assigned to Editors. 

TotalQuantity = 2 

ExpirationDate = 8/21/2020 
How is the finish date calculated If I want to renew a number greater or equal with the number of assigned Editors and the actual Standard/Business subscriptions are expired?
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Example: 

You have 5 subscriptions that expired on 8/21/2018. 

           On 9/21/2018 you renew 7 licenses. 

           totalQuantity=7 

           ExpirationDate = 9/21/2019​ 
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