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FAQ › Category: Account
What does the “Registration” functionality do?
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The “Registration” functionality allows you to register the application using the provided license key.
What does the “Forgot Password” functionality do?
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The “Forgot Password” functionality allows you to set a new password for your account if you forgot the existing one.
How can I view all my Business projects?
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In order to view all projects from your organization, you need to go to our Online Portal and click on the "Projects". You will see the list with all the business projects that were saved in My Projects - Drive 365 folder.

If my trial expired and I bought the subscription afterwards, will I lose data?
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If your trial expires you won't lose your saved data. You will have access to your files after you purchase a Standard or a Business Subscription from our website.

How can I edit the task?
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In order to use the full editor features, please download and install our Project Plan 365 app. Sign Up in our Project Plan 365 Portal in order to start a 30 days Standard Trial Subscription. Then, Sign in with your email and password inside Project Plan 365 app (look upper right corner for Sign in button)

What are the permissions for each role?


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Please read this article: Business Roles.

How do I Sign Up if I did not download the product?


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To Sign Up if you didn’t download the product, go to our Sign Up page and insert your email and password or Sign Up with a third-party account (Apple, Google, Microsoft or LinkedIn).

How do I create an account on Project Plan 365?
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To create an account you need to access the Sign Up page. 

Insert your email and password or Sign Up with a third-party login.

How can I Sign In on Android device?
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Go to the backstage menu Account on your Android device. Click on the Sign In button and enter your email and password.

How can I Sign In on iOS device?
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Go to the backstage menu Account on your iOS device. Click on the Sign In button and enter your email and password.

How can I install the application on other device or platform?
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​If you purchased the subscription from our website, please download and install our latest application from this link: https://www.projectplan365.com/download/.

Then, Sign In with your email and password inside the application (look upper right corner for Sign In button).

The application blocks when I click on Sign In button.
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Looks like your firewall settings are preventing our app to connect to our server to activate and that's why the app blocks when you click on Sign In button.  Or maybe you connect with a VPN and that may cause the issue.​​ If you are using the application on OS X Yosemite, please submit a ticket about your issue at our Support Team.

Can I use the application without internet?
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You need to Sign In just the first time using the internet connection in order to activate the subscription, then you can use the application without internet​.

I don’t see an option for Sign In inside Project Plan 365.
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​Please make sure you downloaded and installed our latest application from our website or Microsoft/Apple Store. On the top right corner, you should see the Sign In button.

How to activate the subscription on iOS device?
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To activate the subscription on iOS device please follow the steps below:

1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open Settings, Click on iTunes & App Store and on Apple ID check your email address). 

2. Go inside the application and in menu Help – Register press on the Manage Apple Store Subscription button.

3. Press on the Restore Editor Subscription button. 

4. Wait for the confirmation message. 

Why is the Business edition not supporting the mobile platforms?
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The Business Subscription is available for iOS devices. On Android devices, you can Sign In with your email and password, but the real-time collaboration and the master project and subprojects features are not available at this point.
Why can I not edit if I did pay?
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If you have paid from a Store and cannot edit or use the application please follow the activation specific steps for the Store from which you have bought the subscription. If you purchased from our website, please Sign In with your email and password inside the application.
Could you please extend my trial period?
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Please submit an online ticket with your request at https://www.projectplan365.com/newticket.

How long is the trial period?
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The trial period is 30 days.
The trial offers the same functionalities like the purchased application?
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The trial offers the same functionalities like the purchased application.
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