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FAQ › Category: Account
How do I unlock the features on the web application?
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To unlock the features you need to start a 14-Day Standard or a Business trial.

What does the “Start 14-Day Standard Trial” functionality do?
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The “Start 14-Day Standard Trial” functionality allows you to evaluate for free our application for 14 days.

Can I skip the app survey?
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You can skip the app survey by clicking on the Skip button during any question.
What is an app survey?
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An app survey in Project Plan 365 is a feedback tool designed to collect user opinions, preferences, and suggestions about the app's features, functionality, and overall user experience to improve future updates and enhancements.
How do I Sign Up with a third-party login?
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To Sign Up with a third party login, go to our Create Account page and click on one of the following buttons: Sign Up with AppleSign Up with GoogleSign Up with Microsoft Work AccountSign Up with LinkedIn. 

How do I Sign Up if I did not download the product?


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To Sign Up if you didn’t download the product, go to our Create Account page and insert your email and password or Sign Up with a third-party account (Apple, Google, Microsoft or LinkedIn). 

How do I create an account on Project Plan 365?
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To create an account, you need to access the Create Account page.

Insert your email and password or Sign Up with a third-party login.

How do I Sign In with Microsoft inside Project Plan 365 application?
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In order to Sign In with your Microsoft account inside Project Plan 365 application, open the application and in the Sign In dialog that is prompted, click on the “Sign In with Microsoft” button. A pop-up dialog will appear where you need to type your Microsoft email address and password and click on the “Sign In” button.

I don’t see an option for Sign In inside Project Plan 365.
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Please make sure you downloaded and installed our latest application from our website or Microsoft/Apple Store. In our website application the Sign In dialog will be prompted while in the Store apps, on the top right corner, you should see the Sign In button. Or you can also go to the backstage menu File - Account and click the Sign In button.

How to use Project Plan 365 app over different platforms and devices?
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In order to use Project Plan 365 on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Standard/Business Subscription from our website. You can purchase the Standard/Business Subscription from our Purchase page. Download and install our latest app from the Download page. In order to use the purchased subscription, just Sign In with your email and password inside the Project Plan 365 app (in Sore and Web apps, look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

I just signed up, how can I start using the software now?
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Please Sign In with your email and password inside the Project Plan 365 app (in Sore and Web apps, look upper right corner for Sign In button or go to the backstage menu File – Account and click the Sign In button).

Where is the license/registration key?
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If you have bought a subscription from our website and inside the application it still states you are still in trial or Free Read-Only mode, please Sign In with your email and password inside the Project Plan 365 app. (in Sore and Web apps, look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

How to Sign In inside Project Plan 365 application?
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To Sign In inside Project Plan 365, open the application and in the Sign In dialog that is prompted, insert your Project Plan 365 email address and password or Sign In with a third-party account (Apple, Google, Microsoft, LinkedIn).

What is Apple Pay payment?
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Apple Pay is a payment service provided by Apple Inc. that allows users to make payments to service providers, users, merchants, billers or third parties using any Payment Instruments accepted through Apple Pay.Note that Face ID, Touch ID or your passcode is required for purchases on your iPhone, Mac or iPad.
What is Google Pay payment?
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Google Pay is a payment solution application which facilitates Google Pay Service. Through Google Pay, you may send payments to service providers, Users, Merchants, Billers or third parties using any Payment Instruments accepted through Google Pay.
How do I update my payment method?
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To edit your payment information, please go Project Plan 365 Portal - “Billing” tab and in the Payment Details section click the “Update Payment Method” button. Either enter a new credit card and click on the “Save card” button or select the Google Pay/Apple Pay option and confirm.
What email address is my account under?
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If you need help in finding your account information, please submit a ticket at Contact Support.
What features are available for each subscription plan?
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You can check what features are available for the Standard and Business Subscriptions from our Subscription Comparison Article.
Do you have a privacy policy?
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You can access our privacy policy from our Privacy Policy page.
How can I Sign In on Android device?
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Go to the backstage menu Account on your Android device. Click on the Sign In button and enter your email and password. The Account menu for Android devices is available only in the application from our website. Please download and install our latest application from the Download page. Then, from backstage, click on the Account menu.

I want to know if your software supports SSO option.
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Unfortunately, we don’t have integration with SAML SSO. We have an alternative by signing with Microsoft Azure AD or Google accounts.
I renew my business subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

  1. Make sure you downloaded and installed our latest application from App Store.
  2. Open application.
  3. Go to menu “Help” – “Subscriptions”.
  4. Press on “Restore Business Subscription”.
  5. Wait for the confirmation message.
  6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.
I renew my standard subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

  1. Make sure you downloaded and installed our latest application from App Store.
  2. Open the application.
  3. Go to menu “Help” – “Subscriptions”.
  4. Click on “Restore Standard Subscription”.
  5. Wait for the confirmation message.
  6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.

 

How to activate the standard subscription from App Store?
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To activate the Standard Subscription from App Store follow the steps below:

  1. First please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account”).
  2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
  3. Open Project Plan 365 app.
  4. Go to menu Help – Subscriptions and click the Restore Standard Subscription.
  5. Wait for the confirmation message.
How to activate the Business Subscription from App Store?
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To activate your Business subscription from App Store, please follow the steps below:

  1. First, please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account").
  2. Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store).
  3. Open Project Plan 365 app.
  4. Go to menu Help – Subscription and click Restore Business Subscription.
  5. Wait for the confirmation message.
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