FAQs Subscription Info

Browse by Category

FAQ › Account › Category: Subscription Info
I renew my business subscription from App Store. How can I update my Project 365 account info?
Question Link
Answer

If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

  1. Make sure you downloaded and installed our latest application from App Store.
  2. Open application.
  3. Go to menu “Help” – “Subscriptions”.
  4. Press on “Restore Business Subscription”.
  5. Wait for the confirmation message.
  6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.
I renew my standard subscription from App Store. How can I update my Project 365 account info?
Question Link
Answer

If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

  1. Make sure you downloaded and installed our latest application from App Store.
  2. Open the application.
  3. Go to menu “Help” – “Subscriptions”.
  4. Click on “Restore Standard Subscription”.
  5. Wait for the confirmation message.
  6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.

 

How to use Project Plan 365 app over different platforms and devices?
Question Link
Answer

In order to use Project Plan 365 on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Standard/Business Subscription from our website. You can purchase the Standard/Business Subscription from our Purchase page.Download and install our latest app from the Download page. In order to use the purchased subscription, just Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

How to activate the standard subscription from App Store?
Question Link
Answer

To activate the Standard Subscription from App Store follow the steps below:

  1. First please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account”).
  2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
  3. Open Project Plan 365 app.
  4. Go to menu Help – Subscriptions and click the Restore Standard Subscription.
  5. Wait for the confirmation message.
How to activate the Business Subscription from App Store?
Question Link
Answer

To activate your Business subscription from App Store, please follow the steps below:

  1. First, please check if you are Signed In on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what’s on “View My Account").
  2. Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store).
  3. Open Project Plan 365 app.
  4. Go to menu Help – Subscription and click Restore Business Subscription.
  5. Wait for the confirmation message.
Why has my account reverted to the trial version?
Question Link
Answer

If you have a paid Standard Subscription and you have started the Business Trial by mistake please follow these steps:

  1. Go to Online Portal.
  2. Sign In with your email and password.
  3. Then, in Account page, click on Cancel Subscription button.
  4. Sign Out and back Sign In inside application with your email and password or close and reopen the application.

You can also cancel the subscription directly from the application by clicking the Cancel Subscription button from the File menu - Account tab.

I purchased Standard subscription from App Store. How can I use this subscription on another platform or device?
Question Link
Answer

To use the Standard subscription purchased from App Store on other platforms, follow the steps below:

  1. Downloadinstall and open our application from App Store.
  2. Go to menu Help – Subscriptions.
  3. Click the Restore Standard Subscription button and wait for the confirmation message.
  4. If you don’t have a Project Plan 365 account, Sign Up here.
  5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
  6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).
I purchased Standard/Business subscription from App Store. How can I use this subscription on other platform or device?
Question Link
Answer

To use the subscription purchased from App Store on other platforms, follow the steps below:

  1. Downloadinstall and open our application from App Store.
  2. Go to menu Help – Subscriptions.
  3. Click the Restore Standard/Business Subscription button and wait for the confirmation message.
  4. If you don’t have a Project Plan 365 account, Sign Up here.
  5. Sign In inside the application in order to copy the subscription information from App Store to your Project 365 account.
  6. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application (look upper right corner for Sign In button).
How do I Sign Up with an Apple account?
Question Link
Answer

To Sign Up with an Apple account, go to our Sign Up page and click on the Sign Up with Apple button. Insert your Apple ID and password. Wait for the two-factor authentication code. Insert the code. Afterwards, choose if you want to Share or Hide your email. If you choose the Hide My Email option, we suggest you share with us a real/valid email for better user experience. You will receive an email with details about your account. Once your account was created, you will be redirected to the Subscription Plans page. Click on the “Try 1-month free” button under the desired Subscription. Fill in all the required information and a valid credit card number then click on the “Start Standard/Business Subscription” for your 30-day Standard/Business Trial to start.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I Sign Up with a Google account?
Question Link
Answer

To Sign Up with a Google account, go to our Sign Up page and click on the Sign Up with Google button. Insert your email address and password. You will receive an email with details about your account. Once your account was created, you will be redirected to the Subscription Plans page. Click on the “Try 1-month free” button under the desired Subscription. Fill in all the required information and a valid credit card number then click on the “Start Standard/Business Subscription” for your 30-day Standard/Business Trial to start.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I Sign Up with a LinkedIn account?
Question Link
Answer

To Sign Up with an LinkedIn account, go to our Sign Up page and click on the Sign Up with LinkedIn button. Insert your email address and password. You will receive an email with details about your account. Once your account was created, you will be redirected to the Subscription Plans page. Click on the “Try 1-month free” button under the desired Subscription. Fill in all the required information and a valid credit card number then click on the “Start Standard/Business Subscription” for your 30-day Standard/Business Trial to start.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires. The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I Sign Up with a Microsoft Work account?
Question Link
Answer

To Sign Up with an Microsoft Work account, go to our Sign Up page and click on the Sign Up with Work Account button. Insert your email address and password. You will receive an email with details about your account. Once your account was created, you will be redirected to the Subscription Plans page. Click on the “Try 1-month free” button under the desired Subscription. Fill in all the required information and a valid credit card number then click on the “Start Standard/Business Subscription” for your 30-day Standard/Business Trial to start.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I start a 30-Day Standard Trial?
Question Link
Answer

To start the Standard Trial, please go to our Project Plan 365 Portal, type your email address and a password then click on the “Sign Up” button. Once you created your account, you will be redirected to the Subscription Plans page. Click on the “Try 1-month free” button under Standard Subscription. Fill in all the required information and a valid credit card number then click on the “Start Standard Subscription” for your 30-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.In order to use the Standard Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: Please know that you won’t be charged during the 30-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

I renew my Standard Subscription from App Store. How can I update my Project 365 account info?
Question Link
Answer
If you have renewed your subscription and the data has not been updated into the application please follow the steps below: 
1. Make sure you downloaded and installed our latest application from App Store
2. Open the application. 
3. Go to menu “HelpSubscriptions”. 
4. Click on “Restore Standard Subscription”
5. Wait for the confirmation message. 
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.  
I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
Question Link
Answer

For the data from your account to be updated after you renew your subscription please follow the steps below:1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu "Help" - "Subscriptions".
4. Click the "Start Standard Subscription" button.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

How to Sign In inside Project Plan 365 application?
Question Link
Answer

To Sign In inside Project Plan 365, open the application and look upper right corner for the Sign In button or go to the backstage menu File - Account and click the Sign In button. Insert your Project Plan 365 email address and password or Sign In with a third-party account (Apple, Google, Microsoft, LinkedIn). 

How do I restore the subscription inside Project Plan 365 app?
Question Link
Answer

To restore the subscription in Project Plan 365 app, please go to menu File - Account – Account Information and click on the Restore Subscription button.

Where to enter the license key?
Question Link
Answer

To enter the license key, go to menu Help – About (or File menu – Account - About), and click the Enter Product key button. Insert the license key and click the Register button. Please note that if you purchased the Standard or Business Subscription for Project Plan 365 app, you don't need a license key, just Sign In with your email and password inside Project Plan 365 app. The license key can be used only for local installed application on Mac and Windows devices.  

How to change the Business Name?
Question Link
Answer

In order to change the name of your organization, Sign In with your email and password in Online Portal, then in Account page insert the new name in the Business Name field. You can also change it directly from our Project Plan 365 app. Go to File menu – Account tab – Organization Information and click the Global Settings button. In Global Settings dialog (click any tab) type the new name in the Business Name field.

Any team member can change the Business Name?
Question Link
Answer

Only the owner of the organization and other Admin users can change the business name. 

What does the “Change Business Name” functionality do?
Question Link
Answer

The “Change Business Name” functionality allows you to change the name of your organization from Online Portal or directly from our app.

What is Privacy info?
Question Link
Answer
Privacy info or data privacy refers to personal information stored on computer systems.
What is Terms and conditions?
Question Link
Answer
Terms and conditions are general and special arrangements, specifications and standards that form an integral part of an agreement or contract.
What is authenticate?
Question Link
Answer
To Authenticate is an action made by users to prove their access rights and identify.
What is Integration with third parties?
Question Link
Answer
Integration with third parties refers to a process that aims to stitch together different subsystems in order to combine a software with their own architecture.
Contact
Chat