FAQs Subscription Info

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How much does a subscription cost?
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You can find the cost for Individual/Business Subscription at the following link: https://www.projectplan365.com/purchase/
How can I Sign In on iOS device?
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Go to backstage menu Account on your iOS device. Click on Sign In button and enter your email and password.

How can I Sign In on Android device?
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Go to backstage menu Account on your Android device . Click on Sign In button and enter your email and password.

I purchased Advanced Viewer subscription from App Store. How can I use this subscription on other platform or device?
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If you have bought your subscription from App Store and want to use it on other devices please make sure you downloaded and installed our latest application from App Store.Open application. Go to menu Help - Subscriptions. Press on Restore Advanced-Viewer Subscription. Wait for confirmation message. If you don’t have a Project Plan 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp. Sign In with your email and password inside application in order to copy the subscription information from App Store to your Project 365 account. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from the following link: https://projectviewercentral.com/download/. Then Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button). If you use the Mac platform, please read the following article: https://www.projectplan365.com/articles/apple-store-mac-purchase-subscription/. If you use the iOS platform, please read the following article: https://www.projectplan365.com/articles/apple-store-ios-purchase-subscription/.

How can I Sign Up to start a business trial?
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You can start a Business Trial by following these steps: 1. Create an account on our  Online Portal page: https://www.projectplan365.com/ups/Account/SignIn. 2. In Account page click on Upgrade to Business button. 3. Insert the name of your Business and click on Create button.
How to use Project Plan 365 app over different platforms and devices?
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In order to use the full editor on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Individual Subscription from our website or from store. You can purchase the Individual Subscription from the following link: https://www.projectplan365.com/purchase/. Please download and install our latest app from this link: https://www.projectplan365.com/download/. In order to use the UPS subscription, just sign in with your email and password from the Project Plan 365 app (look upper right corner for sign in button).For more information read our online help: https://www.projectplan365.com/onlinehelp.
I would like to cancel the membership and seeking your support on the refund please.
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If you want a refund please be advised that our sales are final because we offer 30 days of trial version of the fully functional product - see the following link, which is displayed when placing the order. https://www.projectplan365.com/returnpolicy/​.
How to assign Individual Subscription?
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To assign an email address to a subscription please go to https://www.projectplan365.com/ups/Account and click on Assign button. In Add User section, insert the email address and press on Add button. If you need more info, please read the following article: https://www.projectplan365.com/onlinehelp/assign-your-subscription/.
Can I use the same subscription on multiple devices?
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On our website or in Microsoft Store/App Store we offer the Individual Subscription model and with one simple Sign In you can use our product on multiple devices and multiple platforms.
I didn't receive the invoice after payment. I purchased the app from store.
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If you have purchased the subscription from App Store, Microsoft Store or Google Play Store we cannot generate any invoice for orders because the order was not placed with us and because we have no access to your account. You will need to contact them directly to obtain the invoice. We cannot reach out to them in your behalf.​​
Can I use the application without internet?
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You need to sign in just first time using the internet to activate the subscription then can use the app without internet​.
Can you send invoice after purchase?
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We automatically send to you the invoice attached to the confirmation order email. We send the confirmation order email on the email address you used when you placed the order.​
How to create a business?
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To create a business please follow the steps in this link: https://www.projectplan365.com/articles/create-business/.
How can I revert to Business subscription if I canceled the subscription?
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If you canceled you subscription and want to revert to the Business Subscription please follow these steps:1. Go to Online Portal page: https://www.projectplan365.com/ups/Account/SignIn​2. Sign In with your email and password. 3. In Account page, click on Upgrade to Business button.
How to change the Business Owner?
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To change the Business Owner please read this article: https://www.projectplan365.com/articles/change-business-owner/.
Is there a minimum number of users required when buying a business subscription?
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If you want to purchase the Business Subscription you need minimum 1 subscription.
Can I assign more users then purchased Business subscriptions?
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If you want to assign more people you need to buy more Business subscriptions.​​
What are the permissions for each Business role?
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Please read this article: https://www.projectplan365.com/articles/business-roles/​​​.
Where can I see the information about my business subscription?
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To see information regarding your Business Subscription please follow these steps: 1. Go to Online Portal page. 2. Sign In with your email and password. 3. Click on Account page in order to see the information about your Business subscription.
How to renew a business subscription?
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If you want to renew you Business Subscription please read this article: https://www.projectplan365.com/articles/renew-business-subscription/.
What are the Co-Terms for Business Subscription?
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To find out the CO-TERMs for Business Subscription please read this article: https://www.projectplan365.com/articles/co-term-business/.
What are the differences between Individual Subscription and Business Subscription?
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The Individual subscription offers the basic functionality of editing. The Business Subscription adds other features including real-time collaboration, master project and subprojects feature and access to our private Drive 365 cloud.
If I purchase the Individual Subscription can I upgrade to Business Subscription?
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To upgrade from the Individual Subscription to Business Subscription please Sign In with your email and password in our Online Portal page. Then, click on Upgrade to Business button in Account page.​
How to change the Business Name?
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To change the Business Name please read this article: https://www.projectplan365.com/articles/change-business-name/.
I renew my subscription from App Store. How can I update my Project 365 account info?
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If you have renewed you subscription and the data has not been updated into the application please make sure you downloaded and installed our latest application from App Store. Open application. Go to menu Help - Subscriptions. Press on Restore Complete Editor Subscription. Wait for confirmation message. Sign In with your Project 365 email and password inside application in order to transfer the subscription information from App Store to your Project 365 account.