FAQs Subscription Info

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How can I start a trial?
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Please Sign Up in our Online Portal. Then, download and install our latest application from the link below:

https://www.projectplan365.com/download/

After this, please Sign In with your email and password inside Project Plan 365 app (look upper right corner for Sign In button).

Can I create a new project directly from the Online Portal?
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In order to create a new project from the https://www.projectplan365.com/ups/Account, click on "Projects" button then on "New Project" button. You will be redirected to our https://www.projectplan365.com/projectviewernow/tViews.aspx.

How can I view all my Business projects?
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In order to view all projects from your business, you need to go to our https://www.projectplan365.com/ups/Account and click on the "Projects". You will see the list with all the business projects that were saved in My Projects - Drive 365 folder.

How do I Sign Up if I did not downloaded the product?
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To Sign Up if you did not download any software go to this link and fill in the empty fields then click Sign Up: https://www.projectplan365.com/ups/Account/SignUp?cmd=HPU_TRIAL.

I purchased from App Store and I would like a refund.
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If you have purchased from App Store and need a refund we are sorry to announce you that we have no access to your account in App Store and cannot contact them on your behalf. Please reach out to them to cancel your subscription and get refunded: https://support.apple.com/en-us/HT204084.

I purchased Advanced Viewer subscription from App Store. How can I use this subscription on other platform or device?
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If you have bought your subscription from App Store and want to use it on other platforms please follow the steps below:
1. Make sure you downloaded and installed our latest application from App Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Restore Advanced Viewer Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project Plan 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp.
7. Sign In with your email and password inside the application in order to copy the subscription information from App Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from the following link: https://projectviewercentral.com/download/.
9. Then Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button).

If you use the Mac platform, please read the following article: https://www.projectplan365.com/articles/apple-store-mac-purchase-subscription/.

If you use the iOS platform, please read the following article: https://www.projectplan365.com/articles/apple-store-ios-purchase-subscription/.

I purchased Complete Editor subscription from Microsoft Store. How can I use this subscription on other platform or device?
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To use your subscription on multiple platforms please follow the steps below:
1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp.
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from this link: https://www.projectplan365.com/download/.
9. Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button).
For more information, please read the following article: https://www.projectplan365.com/articles/microsoft-store-purchase-subscription/.

I purchased Advanced Viewer subscription from Microsoft Store. How can I use this subscription on other platform or device?
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Answer

To use your subscription on multiple platforms please follow the steps below:
1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Advanced-Viewer Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp.
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from this link: https://projectviewercentral.com/download/.
9. Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button).

For more information, please read the following article: https://www.projectplan365.com/articles/microsoft-store-purchase-subscription/.

I renew my subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below:
1. Make sure you downloaded and installed our latest application from App Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Restore Complete Editor Subscription.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.

I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
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For the data from your account to be updated after you renew your subscription please follow the steps below:
1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

Where can I see the information about my business subscription?
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To see information regarding your Business Subscription please follow these steps:
1. Go to Online Portal page: https://www.projectplan365.com/ups/Account/SignIn
2. Sign In with your email and password.
3. Go to Account page in order to see the information about your Business subscription.

How can I Sign Up to start a business trial?
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You can start a Business Trial by following these steps:
1. Create an account on our Online Portal page: https://www.projectplan365.com/ups/Account/SignIn.
2. In Account page click on Upgrade to Business button.
3. Insert the name of your Business and click on Create button.

How can I revert to Business subscription if I canceled the subscription?
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If you canceled your subscription and want to revert to the Business Subscription please follow these steps:
1. Go to Online Portal page: https://www.projectplan365.com/ups/Account/SignIn
2. Sign In with your email and password.
3. In Account page, click on Upgrade to Business button.

I would like to cancel the membership and seeking your support on the refund please.
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If you want a refund please be advised that our sales are final because we offer 30 days of trial version of the fully functional product - see the following link, which is displayed when placing the order: https://www.projectplan365.com/returnpolicy/​.

How to use Project Plan 365 app over different platforms and devices?
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In order to use the full editor on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Individual Subscription from our website or from store. You can purchase the Individual Subscription from the following link: https://www.projectplan365.com/purchase/. Please download and install our latest app from this link:https://www.projectplan365.com/download/. In order to use the UPS subscription, just sign in with your email and password from the Project Plan 365 app (look upper right corner for sign in button).For more information read our online help: https://www.projectplan365.com/onlinehelp.

If my trial expired and I bought the subscription afterwards, will I lose data?
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If your trial expires you won't lose your saved data. You can use our application after you purchase an Individual or a Business Subscription from our website.
How much does a subscription cost?
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You can find the cost for Individual/Business Subscription at the following link: https://www.projectplan365.com/purchase/
How can I Sign In on iOS device?
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Go to backstage menu Account on your iOS device. Click on Sign In button and enter your email and password.

How can I Sign In on Android device?
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Go to backstage menu Account on your Android device . Click on Sign In button and enter your email and password.

How to assign Individual Subscription?
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To assign an email address to a subscription please go to https://www.projectplan365.com/ups/Account and click on Assign button. In Add User section, insert the email address and press on Add button. If you need more info, please read the following article: https://www.projectplan365.com/onlinehelp/assign-your-subscription/.
Can I use the same subscription on multiple devices?
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On our website or in Microsoft Store/App Store we offer the Individual Subscription model and with one simple Sign In you can use our product on multiple devices and multiple platforms.
Can I use the application without internet?
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You need to sign in just first time using the internet to activate the subscription then can use the app without internet​.
Can you send invoice after purchase?
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We automatically send to you the invoice attached to the confirmation order email. We send the confirmation order email on the email address you used when you placed the order.​
I didn't receive the invoice after payment. I purchased the app from store.
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If you have purchased the subscription from App Store, Microsoft Store or Google Play Store we cannot generate any invoice for orders because the order was not placed with us and because we have no access to your account. You will need to contact them directly to obtain the invoice. We cannot reach out to them in your behalf.​​
How to create a business?
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To create a business please follow the steps in this link: https://www.projectplan365.com/articles/create-business/.