FAQs Subscription Info

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How do I start a 14-Day Standard Trial?
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To start the Standard Trial, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and add a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.

In order to use the Standard Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

Do I need to re-enter payment details when switching plans?
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No. If you’re still in your trial, no payment is collected. Your payment method will be charged only when the trial ends and the subscription starts.
Can I switch plans more than once during the trial?
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Yes. As long as you’re still in the trial period, you can change your plan at any time using the Manage plan dialog.
Where do I find the “Manage plan” option?
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You can find the Manage plan button in the Account or Billing tabs in our Online Portal, or in the Account/Billing section from File menu in the app.
Do I need to contact support to cancel my trial?
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No. You can complete the entire cancellation or plan switch process from your portal or app by going to Account or Billing page and clicking Manage plan.
What happens after cancelling my trial?
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Once cancelled, your access to app features will end and your account will no longer be active unless another plan is selected.
Can I cancel before the trial ends to avoid charges?
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Yes. You can cancel at any time during the trial to ensure you’re not automatically charged when it ends.
Are there any benefits offered before cancellation is completed?
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Yes. During the cancellation process, you’ll be reminded of the features you’ll lose and shown an exclusive offer designed to help you continue with a better experience.
Can I change my mind during the cancellation process?
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Yes. At any step in the cancellation flow, you can choose to keep your plan instead of continuing. Just click Keep your plan or close the dialog.
Is feedback required when cancelling my trial?
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You’ll be asked to select at least one reason for cancellation. There is also an optional field where you can provide additional feedback to help us improve our services.
What if I accidentally cancel my trial — can I undo it?
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Once the cancellation process is finalized, it cannot be undone. However, you can always return to the Manage plan section and purchase a new subscription at any time.For more information, please submit a ticket to our Support Team.
Will I be notified after switching or cancelling a plan?
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Yes. After any change to your subscription, such as switching plans or cancelling your trial, you’ll receive a confirmation email with details of the action.
Where can I compare available subscription plans?
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You can compare plans by going in our Online Portal to Account or Billing page. Click on Manage plan and then Change your plan. The dialog shows each available plan with details and a Learn more link for each option.
Will I get a better deal if my trial ends but payment fails?
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Yes. If the trial ends and the system cannot process the payment, you will receive an email with a time-sensitive offer to continue your subscription at a better rate. The offer will be available for a limited time, and you can access it directly from the email.
How to manage the trial cancelation?
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To manage the trial cancelation, in our Online Portal go to Account or Billing page and click Manage plan. In the dialog, click Cancel your free trial. Select or add a reason then click on Continue to cancel during each step, on the last step click on Confirm cancellation. After completing the process, a confirmation email will be sent.Note: You can also manage the trial cancelation directly from the app by going to menu File - Account or Billing, and click Manage plan and follow the same steps as above.
How to switch my plan during the trial?
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To switch your plan, in our Online Portal go to the Account or Billing page and click on Manage plan. In the dialog that opens, click Change your plan. You’ll see the available plans, with your current one labeled as such. Click Select plan on the desired option. The change is applied instantly, and you’ll receive a confirmation email.Note: You can also switch the plan directly from the app by going to menu File - Account or Billing, and click Manage plan and follow the same steps as above.
What is the “Manage Plan” functionality?
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The Manage Plan feature allows you to easily change your subscription plan or cancel your trial directly from the Account or Billing section of your portal or app. You can compare plans, switch to a different one, or end your trial before it converts into a paid subscription.
Why has my account reverted to the trial version?
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If you have a paid Standard Subscription and you have started the Business Trial by mistake, please go to our Online Portal and in Account or Billing page, click on Manage Plan button. In the dialog that appears, click on the Change your plan button. Click on the Select plan button under Standard. Wait for the confirmation message then close it. After that your trial will be reverted to Standard.

For more information, please check the Manage Plan Online Help Article.

How do I Sign Up with a LinkedIn account?
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To Sign Up with an LinkedIn account, go to our Create Account page and click on the LinkedIn icon button. Insert your email address and password. You will receive an email with details about your account.

Once your account was created, you will be redirected to the Billing page. Fill in all the required information and a valid credit card number then click on the “Start trial” or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard/Business Trial to start.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I Sign Up with a Microsoft Work account?
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To Sign Up with an Microsoft Work account, go to our Create Account page and click on the Microsoft icon button. Insert your email address and password. You will receive an email with details about your account.

Once your account was created, you will be redirected to the Billing page. Fill in all the required information and a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard/Business Trial to start.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I Sign Up with a Google account?
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To Sign Up with a Google account, go to our Create Account page and click on the Google icon button. Insert your email address and password. You will receive an email with details about your account.

Once your account was created, you will be redirected to the Billing page. Fill in all the required information and a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard/Business Trial to start.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I Sign Up with an Apple account?
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To Sign Up with an Apple account, go to our  Create Account page and click on the Apple icon button. Insert your Apple ID and password. Wait for the two-factor authentication code. Insert the code. Afterwards, choose if you want to Share or Hide your email. If you choose the Hide My Email option, we suggest you share with us a real/valid email for better user experience. You will receive an email with details about your account.

Once your account was created, you will be redirected to the Billing page. Fill in all the required information and a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard/Business Trial to start.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How long is the trial period?
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The trial period is 14 days.

How do I Sign Up with a third-party login?
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To Sign Up with a third party login, go to our Create Account page and click on one of the following buttons: Sign Up with AppleSign Up with GoogleSign Up with Microsoft Work AccountSign Up with LinkedIn. 

How do I Sign Up if I did not download the product?


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To Sign Up if you didn’t download the product, go to our Create Account page and insert your email and password or Sign Up with a third-party account (Apple, Google, Microsoft or LinkedIn). 

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