FAQ Project Plan 365
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I’ve applied a Promotional Code but it doesn’t work.
I’ve applied a Promotional Code but it doesn’t work.
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The possible reasons why the code could not be applied are:
- you entered an inexistent promotional code;
- you entered an expired promotional code;
- you entered a promotional code for a different product or subscription;
- you have already applied a promotional code for the current purchase.
If it still does not work, please contact us.
Are files from Drive 365 encrypted?
Are files from Drive 365 encrypted?
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Drive 365 uses 256-bit AES keys to encrypt all files stored to your personal folder.
Where is my Drive 365 personal folder stored?
Where is my Drive 365 personal folder stored?
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Your Drive 365 personal folder is stored in Azure Blob Storage.
How do I see information about my project?
How do I see information about my project?
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You can always ask Erix for the information about your project. Click the “Chat with Erix” button in the right corner of the app, then click any of the suggested by Erix questions or type your own project related question. Note that Erix will provide answers to you only if you have a project file opened.
I found a problem. How do I report it?
I found a problem. How do I report it?
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If you want to report a problem, click the “Chat with Erix” button in the right corner of the app, and click the “Want to report a problem” option. You will be redirected to our website where you can submit a ticket.
How can I change the view?
How can I change the view?
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You can change the view by going to the "View" menu and select one of the available views. Another way to change the view is to select the desired view from the left side "View" bar. Also you can quickly change the view by selecting it from the drop-down list from the "Toolbar view name list".
How do I hide/remove the Gantt Ghart from the project plan?
How do I hide/remove the Gantt Ghart from the project plan?
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The Gantt Chart can't be removed. If you want to hide the Gantt Chart in the Gantt Chart View, you could position the cursor on the middle bar between the grid and the Gantt Chart until a two-arrow icon appears and then drag the bar completely to the right. Also if you want only the tasks to be visible you can use the "Task Sheet" view.
Why can’t team members sign in?
Why can't team members sign in?
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When you assign a new team member to your organization, the invited user will receive an email to join your organization. If the team member doesn’t have an account on our website, in the received email will be a link where the team member can set the password for his account. After that he needs to Sign In with his email and password inside the application (look upper right corner for the Sign In button).
How can I have a view without resources?
How can I have a view without resources?
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To Hide the "Resource Names" column, select from grid the column, then click on menu Format – Hide Column or select Hide column from contextual menu.
Is there a way to simultaneously view both the Gantt Chart and the Timeline views on Mac?
Is there a way to simultaneously view both the Gantt Chart and the Timeline views on Mac?
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We are sorry but the "Split Window" functionality isn't available on our Project Plan 365 Mac application at this point.
How do I get to use the Visual Reports?
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In order to have access to "Visual Reports" you need an active Business Subscription.
In order to Upgrade to Business trial, please Sign In with your email and password in our Portal page and in Account menu click on “Upgrade to Business Trial” button.
Is the “Complete Editor Universal Platform” licensed separately or is it included in the Business Plan?
Is the "Complete Editor Universal Platform" licensed separately or is it included in the Business Plan?
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If you already purchased the "Standard" subscription, you only need to pay the difference in order to upgrade to "Business" Subscription. Please know that the "Complete Editor" subscription is now the "Standard" subscription.
How can I export to Excel the Gantt Chart?
How can I export to Excel the Gantt Chart?
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It is not possible to export to excel the Gantt Chart, but only the information about the tasks from the grid.
How can I unbold a certain task?
How can I unbold a certain task?
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To make the Text Style of a task Unbold, click on the task, go to the Task menu and then from “Font Control”, click on the “Bold” button.
How can I cancel my Standard Subscription from App Store?
How can I cancel my Standard Subscription from App Store?
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To cancel the Standard Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Apple Support. We have no access to your account and cannot reach them on your behalf.
How can I cancel my Business Subscription from App Store?
How can I cancel my Business Subscription from App Store?
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To cancel the Business Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Apple Support. We have no access to your account and cannot reach them on your behalf.
I renew my Standard Subscription from App Store. How can I update my Project 365 account info?
I renew my Standard Subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below:
1. Make sure you downloaded and installed our latest application from App Store.
2. Open the application.
3. Go to menu “Help” – “Subscriptions”.
4. Click on “Restore Standard Subscription”.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.
1. Make sure you downloaded and installed our latest application from App Store.
2. Open the application.
3. Go to menu “Help” – “Subscriptions”.
4. Click on “Restore Standard Subscription”.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.
How to activate Standard Subscription from App Store?
How to activate Standard Subscription from App Store?
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To activate the Standard Subscription from App Store follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Viewer 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription”.
5. Wait for the confirmation message.
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Viewer 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription”.
5. Wait for the confirmation message.
How to activate the subscription from App Store?
How to activate the subscription from App Store?
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To activate your subscription from App Store, please follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Plan 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription” or “Restore Business Subscription” based on what subscription you purchased.
5. Wait for the confirmation message.
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Plan 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription” or “Restore Business Subscription” based on what subscription you purchased.
5. Wait for the confirmation message.
What subscription do I need to have to use the Resource Leveling feature?
What subscription do I need to have to use the Resource Leveling feature?
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You must have a Business Subscription to use the "Resource Leveling" feature.
How to enter my region to be able to purchase if I’m not in USA?
How to enter my region to be able to purchase if I'm not in USA?
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The prices from our Purchase page depend on the region your device is set to. In order to have the prices correspond to you location please change the Region of your device from the System Settings.
Can I change the price in Malaysian Ringgit?
Can I change the price in Malaysian Ringgit?
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The prices on our website are in dollars but if you have your credit card in another currency, the conversion should make automatically when you purchase.
Can I import data from Office 365 to Project Plan Software?
Can I import data from Office 365 to Project Plan Software?
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You can open projects created in Microsoft Project as they are .mpp format which is compatible with Project Plan 365.
Can I change task information for multiple tasks?
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We are sorry but you cannot change the task information for multiple tasks at the same time.
How do I save a schedule as a PDF on my One Drive?
How do I save a schedule as a PDF on my One Drive?
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The only way to save other file formats other than .MPP on any storage locations is to export it in the format you require, by going to File menu - Export, and then upload it on the wanted cloud except My Drive 365 which is available only in the app.
