FAQ Project Plan 365
Browse by Category
How do I delete my account?
How do I delete my account?
Question Link
Question Link
Where is the Sign Out button inside the application?
Where is the Sign Out button inside the application?
Question Link
Question Link
Answer
In order to Sign Out from the application, go to menu File-Account and click on the Sign Out button. Another way is to click on the dropdown arrow near your email address in the top right corner, then click Sign Out.
I can’t click on current date field.
Answer
The "Current Date" field in the Project Information dialog isn't editable.
How to change the height of the legend?
How to change the height of the legend?
Question Link
Question Link
Answer
In order to change the height of the legend, go to the File menu - Print - Page Setup dialog. Click on "Legend" tab and from "Width" select the desired value and press "OK".
I notice that you update the project planning software fairly often. Will I get an email when the latest version is live?
I notice that you update the project planning software fairly often. Will I get an email when the latest version is live?
Question Link
Question Link
Answer
We do a big press release with emails once a year but for the major releases. For the small ones you can go to the What’s New section of the site anytime you want.
How do I split the costs for a task per months?
How do I split the costs for a task per months?
Question Link
Question Link
Answer
You can create subtasks with Phases 1, 2, 3..12. For each Phase/month you can assign the costs.
I cannot find all the features in the menu on the Mac application.
I cannot find all the features in the menu on the Mac application.
Question Link
Question Link
Answer
Please make sure you downloaded and installed our latest version from the following link: Download.
Why did the time settings not change automatically even though I changed it from the Options dialog?
Why did the time settings not change automatically even though I changed it from the Options dialog?
Question Link
Question Link
Answer
The “Default End/Start” times are used when the user does not set a time for the dates he writes in “Finish/Start” fields.
Related to the fact that you have to change the values also in “Change working time”, this is also advised in Microsoft Project. This is encouraged because even though the settings are not equivalent, the values from default end time and project calendar end times should be the same to avoid confusions.
How do I change the start date for Task 0?
How do I change the start date for Task 0?
Question Link
Question Link
Answer
We are sorry but the Start and Finish fields for the task with ID 0 aren't editable in grid. If you want to edit the Start date of your project, you can use the Move Project option. For more information about the Move Project functionality, please read the Move Project article.
Why I cannot open a .MPP file from Project Online?
Why I cannot open a .MPP file from Project Online?
Question Link
Question Link
Answer
Most likely, the issue is caused because the URL includes the entire path to your .MPP file. Please make sure the link looks like this: {sharepoint_url}/sites/pwa. For example: https://name.sharepoint.com/sites/pwa
How do I import the project into Primavera P6?
How do I import the project into Primavera P6?
Question Link
Question Link
Answer
You can export the project as XML file by going to menu File-Export-Export to XML and then import it in Primavera P6.
How do I change the color of the text inside the Gantt bars?
How do I change the color of the text inside the Gantt bars?
Question Link
Question Link
Answer
To change the color of the text inside the Gantt bars, please go to menu Format – Text Styles and select Bar Text Inside then make the desired changes and click OK.
How do I add the Task Name inside the Bar in the Gantt Chart view?
How do I add the Task Name inside the Bar in the Gantt Chart view?
Question Link
Question Link
Answer
To add the Task Name inside the bar in Gantt Chart, go to the Format tab, click Bar Styles- select the type of Gantt bar – click Text tab – on the Inside field select Name – click OK.
Are the read-only team members able to open files from Drive 365?
Are the read-only team members able to open files from Drive 365?
Question Link
Question Link
Answer
Any read-only team member can open and view the files stored in Drive 365 cloud.
Why I cannot access a Business feature?
Why I cannot access a Business feature?
Question Link
Question Link
Answer
If you already purchased our Business Subscription, please Sign Out and back Sign In with your email and password inside the Project Plan 365 app.
Will I be charged after the trial subscription expires?
Will I be charged after the trial subscription expires?
Question Link
Question Link
Answer
If you started the trial period from our website, we don’t automatically charge your card.If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
Why the start of the tasks appears as 9:00 AM even though project schedule is set to start at 8:00?
Why the start of the tasks appears as 9:00 AM even though project schedule is set to start at 8:00?
Question Link
Question Link
Answer
You need to set the working hours in both Options dialog under Advanced tab and in Change Working Time dialog (menu Project-Change Working Time) for each day.
How do I delete a subproject in a master project?
How do I delete a subproject in a master project?
Question Link
Question Link
Answer
To delete a subproject, select the summary project row, go to the Task menu and click on the "Delete" button.
The invited team members did not receive an invitation email.
The invited team members did not receive an invitation email.
Question Link
Question Link
Answer
Please check the Spam folder and make sure that our domain name projectplan365.com is on your safe list. If you problem is not solved, please submit a ticket on our Support Team.
How can I open the application without the two “Add Individual Team Members” dialogs coming up every time?
How can I open the application without the two "Add Individual Team Members" dialogs coming up every time?
Question Link
Question Link
Answer
If you don't want the "Add Individual Team Members" dialogs to show up every time you open the application, please check the "Don't show this dialog again" checkbox inside the dialog.
How do I find the Print option on iPad?
How do I find the Print option on iPad?
Question Link
Question Link
Answer
In order to find the Print option on iPad, go to the File menu - Print and select the "Print" option.
How do I export a dashboard project?
How do I export a dashboard project?
Question Link
Question Link
Answer
In order to export your dashboard, go to menu File - Export - Export Dashboard.
How do I open a dashboard file?
How do I open a dashboard file?
Question Link
Question Link
Answer
To open an existing Dashboard file click the Report Tab – Dashboard – Open – Select the dashboard file and make sure it is in XML format and click Open.The “Dashboard” option can also be found in File menu – Home tab – Dashboard.
I tried to restore my subscription, but it doesn’t work.
I tried to restore my subscription, but it doesn’t work.
Question Link
Question Link
What happens if I delete the log file?
What happens if I delete the log file?
Question Link
Question Link
Answer
If you delete the log file from your computer, a new .txt file will be created automatically when making actions in the application, only if the “Enable Local Logs” checkbox is checked inside the “Options” dialog.
