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If you purchased the subscription from our website, please download and install our latest application from this link: https://www.projectplan365.com/download/.
Then, Sign In with your email and password inside the application (look upper right corner for Sign In button).
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Looks like your firewall settings are preventing our app to connect to our server to activate and that's why the app blocks when you click on Sign In button. Or maybe you connect with a VPN and that may cause the issue. If you are using the application on OS X Yosemite, please submit a ticket about your issue at our Support Team.
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You can use our application in Free Read-Only mode in our web application or installing the application on your local device: https://www.projectplan365.com/download/
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To activate the subscription on iOS device please follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open Settings, Click on iTunes & App Store and on Apple ID check your email address).
2. Go inside the application and in menu Help – Register press on the Manage Apple Store Subscription button.
3. Press on the Restore Editor Subscription button.
4. Wait for the confirmation message.
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