FAQs Sales & Billing

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FAQ › Category: Sales & Billing
Can I upgrade to the Business Subscription only some of the users from my organization?
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Only the entire organization can be upgraded to Business Subscription.

Can I purchase multiple Business Subscriptions under the same account?
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You can purchase multiple Business Subscriptions under the same account and this will be the owner of the organization in Project Plan 365 Portal.
Can I purchase multiple Standard Subscriptions under the same account?
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You can purchase multiple Standard Subscriptions under the same account and this will be the owner of the organization in Project Plan 365 Portal.

Can I assign more users then purchased Business subscriptions?
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You can have more team members than purchased subscriptions but the extra team members need to have the Read-Only role. The Editors in your organization need to have a purchased subscription assigned. The Read-Only team members do not need a purchased subscription.

Are there any monthly subscriptions, or is it annually only?
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We sell our product only with annual subscription.​

After I buy the Standard package from the website will I receive a license key?


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After you buy the Standard Subscription you will have the subscription assigned to the email address on which you were logged in when the payment has been done. In order to use the purchased subscription, you need to Sign In with your email and password inside Project Plan 365 app (look upper right corner for Sign In button).

After I buy the Business package from the website will I receive a license key?
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After you buy the Business Subscription you will have the subscription assigned to the email address on which you were logged in when the payment has been done. In order to use the purchased subscription, you need to Sign In with your email and password inside Project Plan 365 app (look upper right corner for Sign In button).
What does the “Renew Standard Subscription” functionality do?
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The “Renew Standard Subscription” allows the owner of the organization to renew all the Standard Subscriptions.
Can I renew a smaller number of subscriptions?
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You cannot renew a smaller number of subscriptions than the existing number of Editors in your organization. If you want to renew a smaller number of subscriptions, change the role for some Editors to Read-Only.
What does the “Renew Business Subscription” functionality do?
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The “Renew Business Subscription” allows the owner of the organization to renew all the Business Subscriptions.
I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
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For the data from your account to be updated after you renew your subscription please follow the steps below:

1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

Is Project Plan 365 free or do I have to pay?
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You can use our application in free read-only mode and you can open and view the .mpp files. If you want to advanced features for editing, saving and sharing files, you need to purchase the Standard or the Business Subscription from our website. 

I renew my subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below:
1. Make sure you downloaded and installed our latest application from App Store.
2. Open the application.
3. Go to menu Help - Subscriptions.
4. Press on Restore Complete Editor Subscription.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.

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