FAQs Purchase Subscription

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FAQ › Sales & Billing › Category: Purchase Subscription
What are the differences between the Standard and the Business Subscription?
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Compared to Standard Subscription, the Business Subscription adds some extra features like:
1. Master project and subprojects
2. Risk Management
3. Real-Time Collaboration
4. Visual Reports
5. Custom Views
6. Export to My Calendar
7. Task Notification

What are the subscription terms if I buy?
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Our terms and conditions can be found here: Terms
How to buy the Project Plan 365?
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To purchase the Project Plan 365 app, please go to our Purchase page.
Do I need to purchase a subscription for each user?
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You need to purchase a subscription for each user that needs to edit the file (each Editor in your organization). For Read-Only team members, you don’t need to purchase a subscription. Please note that it is forbidden for multiple users to use the same account.

Why is my restore subscription button grayed out?
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If the Restore Subscription button is grayed out it means that the subscription from App Store has already been restored.
Why has my account reverted to the trial version?
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If you have a paid Standard Subscription and you have started the Business Trial by mistake please follow these steps:

1. Go to Online Portal.
2. Sign In with your email and password.
3. Then, in My Account page, click on Cancel Subscription button.
4. Sign Out and back Sign In inside application with your email and password or close and reopen the application.

I purchased Advanced Viewer subscription from Microsoft Store. How can I use this subscription on other platform or device?
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To use your subscription on multiple platforms please follow the steps below:

1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Advanced-Viewer Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page.
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from our Download page.
9. Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button).

I purchased Complete Editor subscription from App Store. How can I use this subscription on other platform or device?
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If you have bought your subscription from App Store and want to use it on other devices please make sure you downloaded and installed our latest application from App Store.
1. Open the application.
2. Go to menu Help-Subscriptions.
3. Press on Restore Complete Editor Subscription.
4. Wait for the confirmation message.
5. If you don’t have a Project Plan 365 account, Sign Up on our Online Portal page.
6. Sign In with your email and password inside the application in order to copy the subscription information from App Store to your Project 365 account.
7. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from our Download page.
8. Then Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button). 

I purchased Complete Editor subscription from Microsoft Store. How can I use this subscription on other platform or device?
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To use your subscription on multiple platforms please follow the steps below:

1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page.
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from our Download page.
9. Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button). 

How to use Project Plan 365 app over different platforms and devices?
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In order to use Project Plan 365 on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Standard/Business Subscription from our website. You can purchase the Standard/Business Subscription from our Purchase page. Please download and install our latest app from the Download page. In order to use the purchased subscription, just Sign In with your email and password inside the Project Plan 365 app (look upper right corner for Sign In button).

How much does a subscription cost?
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You can find the cost for Standard/Business Subscription in our Purchase page.

Why I cannot purchase from Microsoft Store?
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If you cannot purchase from Microsoft Store please download and install our latest application from our website: Download Project Plan 365. Then proceed with the purchase from our website directly: Purchase Project Plan 365.

Where can I see the information about my business subscription?
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To see information regarding your Business Subscription please follow these steps:
1. Go to Online Portal page: https://www.projectplan365.com/ups/Account/SignIn
2. Sign In with your email and password.
3. Go to Account page in order to see the information about your Business subscription.

What subscription do I need to edit and save the file?
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To edit and save .mpp files you can purchase the Standard Subscription or the Business Subscription from our Purchase page.

What is the minimum quantity of licenses for Enterprise Plan?
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For Project Plan 365 the minimum quantity is 25 users and for Project Viewer 365  the minimum quantity is 5 users.
What is the cost of the software in Canadian Dollars?
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The Project Plan 365 costs are in US dollars and the costs can be found at https://www.projectplan365.com/purchase/.
What does the “Purchase Standard Subscription” functionality do?
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The “Purchase Standard Subscription” functionality allows you to purchase the Standard Subscription from our Purchase page or from Project Plan 365 Portal.
What does the “Purchase Business Subscription” functionality do?
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The “Purchase Business Subscription” functionality allows you to purchase the Business Subscription from our purchase page or from Project Plan 365 Portal.
What does the “CO-TERM” functionality do?
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The “CO-TERM” functionality automatically calculates the finish date for your subscriptions in order to have for all the purchased subscriptions the same expiration date.
What are the Co-Terms for Business Subscription?
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To find out the CO-TERMs for Business Subscription please read the CO-TERM article.

We have been attempting to purchase but the online system is failing to let us process the purchase, with message of "Invalid Requested Domain".
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Please clear your browser cache and try again.​
On what platforms can I use the perpetual license?
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The perpetual licenses can be used only on Mac and Windows devices.
Is there a number I can call to get licensing information?
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If you have any question about your license, please submit a ticket with your questions at Contact Support.
Is the "Complete Editor Universal Platform" licensed separately or is it included in the Business Plan?
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The Complete Editor Universal Platform is associated with the Standard Subscription. If you already purchased the Complete Editor subscription, you only need to pay the difference in order to upgrade to Business Subscription.
Is it possible to make a renew just for 3 months?
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We provide only annual subscriptions or the perpetual model.