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FAQ › Category: Account
Do I need a Microsoft email in order to Sign Up with Microsoft?
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Your Microsoft account needs an email address attached in order to use the “Sign Up with Microsoft” functionality. Note that you have to be Admin of the active directory in order to set the email. For more information about how to set the email for your Microsoft account, please check the step by step section in the “Sign In with Microsoft” funk article.
Do I need a Microsoft email in order to Sign In with Microsoft?
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Your Microsoft account needs an email address attached in order to use the “Sign In with Microsoft” functionality. Note that you have to be Admin of the active directory in order to set the email. For more information about how to set the email for your Microsoft account, please check the step by step section in the “Sign In with Microsoft” funk article.
What does the “Sign Up with Microsoft” functionality do?
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The “Sign Up with Microsoft” functionality allows you to create an account on our website and start a trial to evaluate our Project Plan 365 app, using your Microsoft account.

Note that your Microsoft account needs an email address attached in order to create a Project Plan 365 account.

What does the “Sign In with Microsoft” functionality do?
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The “Sign In with Microsoft” functionality allows you to Sign In with your Microsoft email and password in our Project Plan 365 Portal and to activate the purchased subscription inside the Project Plan 365 app.
How to activate Standard Subscription from App Store?
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To activate the Standard Subscription from App Store follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Viewer 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription”.
5. Wait for the confirmation message.
How to activate the subscription from App Store?
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To activate your subscription from App Store, please follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, click on Store and see what's on “View My Account”).
2. Also please make sure you have now on Mac the same Region (the same with Region when you purchase the application from store).
3. Open Project Plan 365 app.
4. Go to menu “Help” – “Subscriptions” and click the “Restore Standard Subscription” or “Restore Business Subscription” based on what subscription you purchased.
5. Wait for the confirmation message.
Why do I have a strange email associated with my Project Plan 365 account?
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If you see a strange email address associated with your account and it ends with "@privaterelay.appleid.com", this is because when you signed up with Apple, you chose the “Hide My Email” option. In this case, Apple generates a random – but real and verified – email address for our app.  
How do I set the password for my account that was created by someone else?
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Once a new account was created for you and you received an invitation link, you must click the “Activate account” button from the e-mail in order to set your password and activate your account. 
How do I upgrade to Business trial?
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In order to Upgrade to Business trial, please Sign In with your email and password in our Portal page and in Account menu click on “Upgrade to Business Trial” button.
I have already purchased but my subscription shill shows up as expired.
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If you have already purchased but your subscription still shows up as a trial, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab – Account Information subtab and click on the “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.

I have already purchased but my subscription still shows up as a trial.
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If you have already purchased but your subscription still shows up as expired, you need to restore the subscription in Project Plan 365 app. In order to restore your subscription, please go to the File menu – Account tab –Account Information subtab and click on the “Restore Subscription” button. Another way to restore your subscription is to Sign Out and back Sign In inside the application.

How do I restore the subscription inside Project Plan 365 app?
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To restore the subscription in Project Plan 365 app, please go to menu File - Account – Account Information and click on the Restore Subscription button.

I have changed my laptop, how can I migrate my license?
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If you have purchased the Enterprise license from our website and want to use it on another device, please download and install our latest application from our Download page. Open the application and go to Help menu– About (or File menu – Account - About), and click the Enter Product key button .

Where to enter the license key?
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To enter the license key, go to menu Help – About (or File menu – Account - About), and click the Enter Product key button. Insert the license key and click the Register button. Please note that if you purchased the Standard or Business Subscription for Project Plan 365 app, you don't need a license key, just Sign In with your email and password inside Project Plan 365 app. The license key can be used only for local installed application on Mac and Windows devices.  

How do I change the password for my account?
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To change the password for your account, go to our Project Plan 365 Portal and Sign In with your email and password. In Account page, click on the Change Password link. Or you can change it from our app by going to File menu – Account – Account Information and click Change Password button. Insert the old password and the new password and click on the Change Password button. A message will appear saying : “Your password was updated”.

What does the “Change Password” functionality do?
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The “Change Password” functionality allows you to change the password for your account from Account page in our Online Portal or from our app.

How to change the Business Name?
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In order to change the name of your organization, Sign In with your email and password in Online Portal, then in Account page insert the new name in the Business Name field. You can also change it directly from our Project Plan 365 app. Go to File menu – Account tab – Organization Information and click the Global Settings button. In Global Settings dialog (click any tab) type the new name in the Business Name field.

Any team member can change the Business Name?
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Only the owner of the organization and other Admin users can change the business name. 

What does the “Change Business Name” functionality do?
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The “Change Business Name” functionality allows you to change the name of your organization from Online Portal or directly from our app.

What is Free trial?
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Free trial represents a period of time in which the user has full access of the product with no hidden cost.
What is Privacy info?
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Privacy info or data privacy refers to personal information stored on computer systems.
What is Terms and conditions?
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Terms and conditions are general and special arrangements, specifications and standards that form an integral part of an agreement or contract.
What does the “Log Off” functionality do?
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The “Log Off” functionality closes off one’s access to an account after having previously logged in (e.g. as it is in the case of a cloud storage provider).
What is email address?
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An email address is a unique identifier for an email account.
What are credentials?
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Credentials refer to the verification of identity or tools for authentication.
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