FAQs Sign In/Activation issue

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FAQ › Account > Category: Sign In/Activation issue
Why can I not edit if I did pay?
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If you have paid from a Store and cannot edit or use the application please follow the activation specific steps for the Store from which you have bought the subscription. If you purchased from our website, please Sign In with your email and password inside the application.
How do I modify my email address?
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To modify your email address please contact our support team https://www.projectplan365.com/contact-support/.
I purchased Complete Editor subscription from Microsoft Store. How can I use this subscription on other platform or device?
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To use your subscription on multiple platforms please follow the steps below:
1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp.
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from this link: https://www.projectplan365.com/download/.
9. Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button).
For more information, please read the following article: https://www.projectplan365.com/articles/microsoft-store-purchase-subscription/.

How to activate the subscription from App Store?
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To activate your subscription from App Store, please follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, Click on Store and see what's on ˜View My Account").
2. Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store). 
3. Open Project Viewer 365 app. 
4. Go to menu Help - Subscription and Press Restore Editor Subscription. or Restore Advanced View-Only Subscription.
5. Wait for the confirmation message.
6. Restart application.
7. After restart, the application will be unlocked.

I purchased Advanced Viewer subscription from App Store. How can I use this subscription on other platform or device?
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If you have bought your subscription from App Store and want to use it on other platforms please follow the steps below:
1. Make sure you downloaded and installed our latest application from App Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Restore Advanced Viewer Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project Plan 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp.
7. Sign In with your email and password inside the application in order to copy the subscription information from App Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from the following link: https://projectviewercentral.com/download/.
9. Then Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button).

If you use the Mac platform, please read the following article: https://www.projectplan365.com/articles/apple-store-mac-purchase-subscription/.

If you use the iOS platform, please read the following article: https://www.projectplan365.com/articles/apple-store-ios-purchase-subscription/.

I purchased Advanced Viewer subscription from Microsoft Store. How can I use this subscription on other platform or device?
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Answer

To use your subscription on multiple platforms please follow the steps below:
1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Advanced-Viewer Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp.
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from this link: https://projectviewercentral.com/download/.
9. Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button).

For more information, please read the following article: https://www.projectplan365.com/articles/microsoft-store-purchase-subscription/.

I renew my subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below:
1. Make sure you downloaded and installed our latest application from App Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Restore Complete Editor Subscription.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.

I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
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For the data from your account to be updated after you renew your subscription please follow the steps below:
1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

How to activate the Advanced-Viewer subscription from Microsoft Store?
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To activate your subscription please follow the steps below:
1. Make sure you are Signed In in store with the same email address and password you used when you purchased the application.
2. Open Project Viewer 365 app.
3. Go to menu Help - Subscriptions.
4. Press on Start Advanced View-Only Subscription button.
5. Wait for the confirmation message.
6. Restart application.
7. The application will be unlocked.

How to activate the Complete Editor subscription from Microsoft Store?
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Answer

To activate your subscription please follow the steps below:
1. Make sure you are Signed In in store with the same email address and password you used when you purchased the application.
2. Open Project Plan 365 app.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription button.
5. Wait for the confirmation message.
6. Restart application.
7. The application will be unlocked.

How to activate Advanced Viewer subscription from App Store?
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Answer

To activate the Advanced Viewer Subscription from App Store follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, Click on Store and see what's on ˜View My Account").
2. Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store).
3. Open Project Viewer 365 app.
4. Go to menu Help - Subscription and Press Restore Advanced-Viewer Subscription.
5. Wait for the confirmation message.
6. Restart application.
7. After restart, the application will be unlocked.

I purchased Complete Editor subscription from App Store. How can I use this subscription on other platform or device?
Question Link
Answer

If you have bought your subscription from App Store and want to use it on other devices please make sure you downloaded and installed our latest application from App Store.
1. Open application.
2. Go to menu Help-Subscriptions.
3. Press on Restore Complete Editor Subscription.
4. Wait for the confirmation message.
5. If you don’t have a Project Plan 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp?cmd=HPU_TRIAL.
6. Sign In with your email and password inside the application in order to copy the subscription information from App Store to your Project 365 account.
7. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from the following link: https://www.projectplan365.com/download/.
8. Then Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button).

If you use the Mac platform, please read the following article: https://www.projectplan365.com/articles/apple-store-mac-purchase-subscription/.

If you use the iOS platform, please read the following article: https://www.projectplan365.com/articles/apple-store-ios-purchase-subscription/.

How to use Project Plan 365 app over different platforms and devices?
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In order to use the full editor on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Individual Subscription from our website or from store. You can purchase the Individual Subscription from the following link: https://www.projectplan365.com/purchase/. Please download and install our latest app from this link:https://www.projectplan365.com/download/. In order to use the UPS subscription, just sign in with your email and password from the Project Plan 365 app (look upper right corner for sign in button).For more information read our online help: https://www.projectplan365.com/onlinehelp.

Where is the license/registration key?
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If you have bought a subscription from our website and inside the application it still states you are still in trial please Sign in with your email/password from the Project Plan 365 app (look upper right corner for sign in button). For more information read our online help: https://www.projectplan365.com/articles/sign-in-to-project-plan-365/.

Why is my restore subscription button grayed out?
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If the Restore Subscription button is grayed out it means that the subscription from App Store has already been restored.
How can I Sign In on iOS device?
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Go to backstage menu Account on your iOS device. Click on Sign In button and enter your email and password.

How can I Sign In on Android device?
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Go to backstage menu Account on your Android device . Click on Sign In button and enter your email and password.

I don’t see an option for Sign In inside Project Plan 365.
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​Please make sure you downloaded and installed our latest application from our website or from Microsoft/Apple Store. On the Right top corner you should see the Sign in button. Also in Help Menu, Register screen you should be able to Sign In as well​.
How to activate the subscription on iOS device?
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First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open Settings, Click on iTunes & App Store and on Apple ID check your email address). Go inside application and in menu Help - Subscriptions. Press Restore Editor Subscriptions. Wait for confirmation message. Restart application. After restart, application will be unlocked.​
The application blocks when I click on Sign In button.
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Looks like your firewall settings are preventing our app to connect to our server to activate and that's why the app blocks when you click on Sign In button.  Or maybe you connect with VPN and that may cause the issue.​​
How do I sign in to Project Plan Business?
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You can sign in by clicking on Sign In button in Project Plan 365 application (look upper right corner for Sign In button). If you want to manage your account, you need to access https://www.projectplan365.com/ups/Account.
After I buy the Individual package from the website will I receive a license key?
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Our products are subscription based. After you buy the Individual Subscription you will have the subscription assigned to the email address on which you were logged in when the payment has been done.
Why do I not have all the functionalities if I bought the Business subscription?
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Please Sign in with your email and password inside Project Plan 365 app (look upper right corner for Sign In button).