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How can I delete a custom report?
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We are sorry but the "Delete Custom Report" option isn't available in our application at this point.
How to set the timescale to be limited only to my project duration when exporting it to PDF?
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If you want to print only a specific interval from your project timescale, please go to the File menu – Print – Page Setup – View tab and from “Timescale”
section select “Dates” radio button and after that select the desired dates from “From” and “To” fields.
Why the "Insert Task" option takes indentation of the line above, not of the selected line?
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When adding a new task to your project, it will be inserted above the selected task.
What is a Sprint?
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A Sprint is a short, time-boxed period during which a Scrum Team works to complete the set amount of work.
How do I add a board status for a task?
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In order to add a board status for a task, go to the View menu - Agile and select Kanban. After that, from "Kanban" tab select "Backlog Board" and use drag and drop method in order to add a task to one of the columns: "In Progress, Next up, Done".Another way to add a board status is to select "Backlog Sheet" and add the desired status for each task by selecting it from "Board Status" field.
How can I add a new task in Task Board view?
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In order to add a new task in Task Board view, click on the "New Task" option available in "Not Started" column, type the name of the task and click on "Add" button.
Why do I have a strange email associated with my Project Plan 365 account?
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The reason why that strange email address appears is because you set your email address to be hidden when signing in with Apple.

Please check the Hide My Email for Sign In with Apple article for more info.
Why do I have a strange email associated with my Project Plan 365 account?
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If you see a strange email address associated with your account and it ends with "@privaterelay.appleid.com", this is because when you signed up with Apple, you chose the “Hide My Email” option. In this case, Apple generates a random – but real and verified – email address for our app.  
How do I set the password for my account that was created by someone else?
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Once a new account was created for you and you received an invitation link, you must click the “Activate account” button from the e-mail in order to set your password and activate your account. 
With whom can I share a Drive 365 file?
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You can share a Drive 365 file with team members of your organization and people outside the team. Note that if you share a project to users outside the team, only those users will be able to open, edit and save the project. Anyone who has been forwarded the project, will not be able to open it, getting a “You don’t have permission to access this folder” message. 
Can I use my Dropbox Business account to access team folders inside the application?
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Project Plan 365 allows Dropbox Business users who use the Team Spaces configuration to see all their team’s folders. 
Why my new team member did not receive his password in email?
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If the team member did not receive the password in email, most likely you did not check the Send password in email option when setting or resetting his password. Or probably you forgot to type the team member’s email in the recipients list. If it is not the case, please submit a ticket at our Support Team. 
Can I let the new team member choose his own password?
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When adding a new team member, you must choose the “Let user choose password” option from Password Settings section in order to let the team member set his own password. The team member will be sent an activation link where he can set his password and activate his account. 
How do I reset the password for a team member?
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In order to reset the password for a team member, go to Team menu – Manage Team, select the team member for whom you want to reset password and click the Open Team Member Information button. In Team Member Information dialog, click the Reset Password button. Afterwards you can reset the password by typing a valid password in the Password field and sending it to you and to the team member by email by filling out the recipients list with the email addresses.  
How do I set the password for a team member?
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To set the password for a team member go Team menu – Manage Team, then click the Add New Member button in the Team dialog. In the Add Team Member dialog, fill the required fields (i.e. “Email address” and “Name”) and choose the Let me create the password option from the Password Settings section. After that, type a valid password and send the password in email by filling out the recipients list with the team member’s email address. 
Is this software from Microsoft?
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Our software is not part of Office 365. Our tool is called Project Plan 365 and it is compatible with Microsoft Project in the sense that you can open in our tool the files saved in Microsoft Project or you can open in Microsoft Project the files created in our tool, but we are not a Microsoft owned application, so you can’t Sign In inside the Microsoft Project application with the subscription purchased for our application or vice versa.

How do I upgrade to Business trial?
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In order to Upgrade to Business trial, please Sign In with your email and password in our Portal page and in Account menu click on “Upgrade to Business Trial” button.
Why doesn't the spell check work?
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Please check if "Spell Check" feature is enabled. In order to do that, please go to menu File - Options and in Advanced tab, make sure that the "Check Spelling" box is checked.
How do I set the text in the fields to start in the middle of the cell?
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We are sorry but this option isn’t available in our application at this point.

If you use our application on a Mac device, you can try to change the font to “Verdana” or “Arial” and check if it fits better. In order to do that, go to the Format menu – Text Styles – change the font and press “OK”.

How do I change the background color for a column?
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To change the background color for a column, click on the column header in the grid and change the background color from the Font Control option available in Task menu.

Do you have any videos (or documentation) about how to use Project Plan 365 with Scrum and/or Kanban ?
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To better understand how to use the Scrum/Kanban methodologies, please read the Use Agile In Project Plan365 article.
What does the "Show Hierarchy" checkbox inside the "Report Definition" dialog do?
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The “Show Hierarchy” option in the "Report Definition" dialog allows you to display the summary tasks in the report.

For example, if you have 3 tasks (Task1, Task2, Task3) and Task 1 is a summary task and Task2 and Task 3 are subtasks, if the “Show Hierarchy” option isn’t checked, the Task1 won’t appear in the generated report. Once checked the “Show Hierarchy” option, Task1 will appear in the report.
How do I set the Paper Size to A3?
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In order to set the Paper Size to A3, go to the File menu - Print - Page Setup and from "Page" tab, "Paper Size" field, select A3 and press "OK" in order for changes to take effect.
How do I add notes next to the bars in Gantt Chart?
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If you want the notes to appear in the Gantt Chart, please go to the Format menu - Bar Styles option, select the Text Tab. Then, from Right - select the column "Notes". Press "OK" and your Notes will be displayed in the Gantt Chart.
How do I add a costs for a task?
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To enter the costs for a task you can either insert a value in the Cost field or you can assign specific resources to your tasks and the cost is automatically calculated.
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