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Are the read-only team members able to open files from Drive 365?
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Any read-only team member can open and view the files stored in Drive 365 cloud.
Why I cannot access a Business feature?
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If you already purchased our Business Subscription, please Sign Out and back Sign In with your email and password inside the Project Plan 365 app.
Will I be charged after the trial subscription expires?
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If you started the trial period from our website, we don’t automatically charge your card.If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
Why the start of the tasks appears as 9:00 AM even though project schedule is set to start at 8:00?
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You need to set the working hours in both Options dialog under Advanced tab and in Change Working Time dialog (menu Project-Change Working Time) for each day.
How do I delete a subproject in a master project?
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To delete a subproject, select the summary project row, go to the Task menu and click on the "Delete" button.
The invited team members did not receive an invitation email.
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Please check the Spam folder and make sure that our domain name projectplan365.com is on your safe list. If you problem is not solved, please submit a ticket on our Support Team.
How can I open the application without the two "Add Individual Team Members" dialogs coming up every time?
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If you don't want the "Add Individual Team Members" dialogs to show up every time you open the application, please check the "Don't show this dialog again" checkbox inside the dialog.
How do I find the Print option on iPad?
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In order to find the Print option on iPad, go to the File menu - Print and select the "Print" option.
How do I export a dashboard project?
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In order to export your dashboard, go to menu File - Export - Export Dashboard.

How do I open a dashboard file?
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To open an existing Dashboard file click the Report Tab – Dashboard – Open – Select the dashboard file and make sure it is in XML format and click Open.The “Dashboard” option can also be found in File menu – Home tab – Dashboard.

I tried to restore my subscription, but it doesn’t work.
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If you still have trouble restoring your subscription, please contact us.
What happens if I delete the log file?
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If you delete the log file from your computer, a new .txt file will be created automatically when making actions in the application, only if the “Enable Local Logs” checkbox is checked inside the “Options” dialog.
What are the information that are logged in the .txt file?
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The following information are being logged:
  • Timestamp of event (user’s time)
  • Session Started indicator
  • Application Version
  • Application Language
  • App Events (Opened dialogs, Clicked buttons, etc.)
  • User Activity Events (Active User Email, Edit actions, Change view, etc.)
  • Errors
  • About Information
How to change the location of the log file?
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You can change the location where the text file is saved by going to the File menu – Options dialog, select “Usage Data” tab, check the “Enable Local Logs” checkbox (if not enabled) and type the full path to the file or click on the “Browse” button, select the new location, type the name of the .txt file and press “Save”. After that, click “OK” button inside the “Options” dialog for the changes to take effect. Events will be logged in the new file.
Where is the text file saved?
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The default location for the logs file is‘%AppData%/Project Plan 365/LocalLogs.txt’. This can be changed at any time.

Note: Depending on app usage, the logs file may get pretty big.
How to disable “Local Logs”?
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In order to disable “Local Logs”, go to the File menu – Options, select “Usage Data” tab and from Troubleshooting section, uncheck “Enable Local Logs” checkbox. After that, click “OK” in the “Options” dialog for the changes to take effect.
How to enable “Local Logs”?
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Local Logs are disabled by default but they can be enabled at any time. In order to enable “Local Logs”, go to the File menu – Options, select “Usage Data” tab and from Troubleshooting section, check the “Enable Local Logs” checkbox. After that click “OK” in the “Options” dialog for the changes to take effect. Events will start to be logged right away in the “Local Logs File”.
What does the “Local Logs” functionality do?
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Local Logs is a system which logs in-app events that are stored locally in a text file which can be used in order to identify the steps for reproducing an error.
Is there a way to implement a Window Tab where we can circle between opened Projects on Mac?
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To find all the opened projects on Mac, please right-click on the Project Plan 365 icon and then click on Show All Windows button.
How do I delete sprints?
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We are sorry but the delete sprints option isn't available in our application at this point.
How do I set the password for my account?
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To set the password for your account, go to our Project Plan 365 Portal and Sign In with your email and password. In Account page click on the Set Password button. Insert the password and click on the Set Password button. A message will appear under Change Password link: “Your password was updated”.

How many computers can we connect to the same account?
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Each editor needs to purchase a Standard/Business Subscription from our website. You can purchase all subscriptions under one single account and this will be the owner of the organization. It is forbidden for multiple users to use the same account.

You can find the cost for Standard/Business subscription in our Purchase page.

Can I assign resources to a task via the Task Form or it is viewing mode only?
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The Task Form view is read-only at this point.
I created a calendar for a project , can I use it in another project?
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With our Business Subscription, you can save your .MPP file with the desired calendar as an organization template.
How can I extract a WBS chart or diagram corresponding to the project tasks?
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You can see the Network Diagram by going to menu View-Network Diagram or you can select the view in the right bar.

To export the Network Diagram, please go to menu View-Network Diagram then go to menu File-Print.

To see the WBS you can insert the WBS column by going to menu Format-Insert columns. Select WBS and click OK.

Another way to see the WBS is to add the outline number in the Task Name column by going to menu File-Options and in Advanced tab select “Show outline number”.

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