FAQs Cancel Subscription

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FAQ › Sales & Billing › Category: Cancel Subscription
Why can't I get a refund if I’ve already filed a dispute with my bank?
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Once a dispute or chargeback is initiated with your bank, the case is handled directly between the bank and our payment processor. At that point, we are no longer permitted to issue a refund or take independent action on your account while the dispute is under review. This is a security and compliance measure enforced by the banking and card network systems.

How to cancel the Business Trial Subscription and revert to Standard Subscription?


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To revert to Standard Subscription after you started the Business trial please go to our Online Portal and in Account or Billing page, click on Manage Plan button. In the dialog that appears, click on the Change your plan button. Click on the Select plan button under Standard. Wait for the confirmation message then close it. After that your trial will be reverted to Standard.

For more information, please check the Manage Plan Online Help Article.

How can I cancel my subscription on Project Plan 365?
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To cancel your subscription from App Store please follow the instruction from Apple Support. We have no access to your account and cannot reach them on your behalf.

To cancel your subscription from Microsoft Store please follow the instruction from Microsoft Store. We have no access to your account and cannot reach them on your behalf.

If you started a trial on our website and you don’t want to be charged when it expires, please go in our Online Portal and in Account page click on the Manage Plan button. In the dialog that appears, click on Cancel your free trial button. Select a reason or type one in then click on the Continue to cancel button for the next 3 steps. Click on Confirm Cancelation button. You will receive a confirmation email of cancelling the Auto-Renewal.

You can also cancel Auto-Renewal for the trial period from the Billing page, in the “Subscription Information” section click the Manage Plan button. In the dialog that appears, click on Cancel your free trial button. Select a reason or type one in then click on the Continue to cancel button for the next 3 steps. Click on Confirm Cancelation button. You will receive a confirmation email of cancelling the Auto-Renewal.

Please note that if you don’t cancel your trial before it expires you will be automatically charged for the number of subscriptions you assigned in the trial period. The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

If you purchased a subscription from our website and you want to cancel the Auto-Renewal, go to Project Plan 365 Portal, click the “Billing” tab and in the “Subscription Information” section click the “Manage subscription renewal options”. A dialog will be displayed where you can click the “Stop Auto-Renewal” button, then to enter a reason why you want to stop the Auto-Renewal and click the “Stop Auto-Renewal” button again. You will receive a confirmation email of canceling the Auto-Renewal.

Note that if you cancel the Auto-Renewal, you will have to manually renew the subscriptions to avoid service interruption.

Will I be charged after the 14-days free trial will expire?
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If you don't cancel the auto-renewal during the trial period, you will be automatically charged for the number of subscriptions added during the trial period, after it expires. If you want to cancel the Auto-Renewal, please follow the steps from the Cancel Subscription Online Help Article.
I upgraded to Business Trial and I would like to cancel the Standard Trial before it kicked in at the end of the 14 days trial.
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On our website, once you upgraded to Business Trial Subscription, you won't be separately charged after your Standard Trial Subscription expires. Your Standard Trial is automatically connected to the Business Trial.

How do I stop the next renewal?
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There are three possibilities:

  1. If you purchased a subscription from our website and you want to cancel the auto-renewal, please follow the steps from the Cancel Subscription
  2. If you purchased a subscription from App Store and you want to cancel the auto-renewal, you will need to follow the steps from Apple Support as we have no control over your apple account.
  3. If you purchased a subscription from Microsoft Store and you want to cancel the auto-renewal, you will need to follow the steps from Microsoft Store as we have no control over your Microsoft account.
How can I cancel my Standard Subscription from App Store?
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To cancel the Standard Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Apple Support. We have no access to your account and cannot reach them on your behalf.
How can I cancel my Business Subscription from App Store?
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To cancel the Business Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Apple Support. We have no access to your account and cannot reach them on your behalf.
How can I cancel my Business subscription from Microsoft Store?
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To cancel the Business Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
How can I cancel my Standard subscription from Microsoft Store?
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To cancel the Standard Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
How to cancel my subscription from Google Play Store?
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To cancel your subscription from Google Play Store please follow the instruction from Google Play Help.
How to cancel my subscription from App Store?
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To cancel your subscription from App Store please follow the instruction from https://support.apple.com/en-us/HT202039.
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