FAQs Sales & Billing

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FAQ › Category: Sales & Billing
Why I cannot access a Business feature?
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If you already purchased our Business Subscription, please Sign Out and back Sign In with your email and password inside the Project Plan 365 app.
Will I be charged after the trial subscription expires?
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If you started the trial period from our website, we don’t automatically charge your card.If you started the trial from App Store, please cancel your subscription to stop the automatic renewal: https://support.apple.com/en-us/HT202039
How can I purchase a Business subscription?
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In order to purchase the Business Subscription, go to our Purchase page and click on the Buy Subscription button that is associated with the Business Subscription. Sign In with your email and password, select the desired quantity and insert the billing info and the credit card info.Another way to purchase the Business Subscription is to go to Project Plan 365 Portal and Sign In with your email and password. In Account page click on the Buy Subscription button and follow the steps described above.

How to cancel the Business Trial Subscription and revert to Standard Subscription?


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To revert to Standard Subscription after you started the Business trial please follow these steps:
1. Go to Online Portal.
2. Sign In with your email and password.
4. In Account page, click on Cancel Subscription button.
5. Sign Out and back Sign In inside application with your email and password.

How many computers can we connect to the same account?
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Each editor needs to purchase a Standard/Business Subscription from our website. You can purchase all subscriptions under one single account and this will be the owner of the organization. It is forbidden for multiple users to use the same account.

You can find the cost for Standard/Business subscription in our Purchase page.

What is the minimum quantity of licenses for Enterprise Plan?
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We offer perpetual site licenses for more than 100 users. For more info, please Contact us.

How much does the perpetual license cost?
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We offer perpetual site licenses for more than 100 users. For more info, please Contact us.

How do I purchase the Enterprise Plan?
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We offer perpetual site licenses for more than 100 users. For more info, please Contact us.

I am trying to purchase the app and I'm having difficulties. Please advise.
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Please try to purchase our application again from our Purchase page or contact us at Contact Support.
What payment methods do you accept?
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We accept the following payment methods:

1. All the major credit cards (excluding debit cards) - Visa, Master Card, American Express, Discover, Diners Club, JCB, Carte Bleue, Union Pay.
2. We accept wire transfer for orders that meet a minimum fee - Feel free to reach out to our Support Team for more info.
Do you offer any discounted price?
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The discount depends on the number of users you would like to purchase our tool for.

Discounts offered based on the number of users:

2 users - 2% discount
3 users - 3% discount
4 users - 4% discount
5 users - 5% discount
6 users - 6% discount
7 users - 7% discount
8 users - 8% discount
9 users - 9% discount
10 users - 10% discount
11+ users – Contact Us

How does our pricing work?
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Our prices depend on 2 factors: the plan you’d like to use, and the number of users on the platform. Once you’ve decided on the plan and users, you can purchase our yearly subscription for each Editor team member. Please know that the Read-Only team members can use the app for free. We sell only yearly subscription.
Which plan is right for me?
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To find what is the best plan for you, please go to our Purchase page and see the features included in each plan. We also offer 30-day free trial for the fully functional product for both Standard and Business plan in order to evaluate our tool without putting a credit card on record.If you need help in choosing the right plan for you, please contact our Support Team: https://www.projectplan365.com/newticket/index
I bought from Google Play Store and want a refund.
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We cannot refund your money from Google Play Store as we have no access to your account and cannot contact them on your behalf. Please reach out to them to cancel your subscription and get refunded: https://support.google.com/googleplay/answer/2479637?hl=en
How to cancel my subscription from Google Play Store?
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To cancel your subscription from Google Play Store please follow the instruction from Google Play Help.
How to activate the subscription on Android device?
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To activate the subscription on Android device please follow the steps below:
  1. First please check if you are signed in on Google Play with the account used to buy the subscription.
  2. Go inside application and go to the menu Help –  Subscriptions .
  3. Press on the Restore Editor Subscription button.
  4. Wait for the confirmation message.
How do I purchase the Standard Subscription from Google Play Store?
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To purchase the Standard Subscription from Google Play Store, please follow the steps below:
  1. Download and install our latest Project Plan 365 application from Google Play Store.
  2. Open the application.
  3. Go to the Help menu – Subscriptions and click on the Start Complete Editor button.
  4. Click on “Continue” button from the Purchase Complete Editor dialog that appears.
  5. Choose the payment method.
  6. Confirm purchase.
How do I purchase the Standard Subscription from Project Plan 365 website?
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To purchase the Standard Subscription from our website, please follow the steps below:
  1. Go to our Purchase page.
  2. Press on the Buy Subscription button that is associated with the Standard Subscription.
  3. You will be redirected to the Sign In page. If you already have an account on our website, please enter your email and password and click on the Sign In button or Sign In with a third-party account.
  4. Select the desired quantity and insert the billing info and credit card info then click on the Place Order button.
  5. If the order was successful, you will be redirected to Thank You page.
  6. You will receive an email with the attached invoice on the email address used when you entered the credit card details.
  7. Download the application from our website.
  8. Open Project Plan 365 for Android application.
  9. Go to the Account menu and click on the Sign In button.
  10. Type your email and password and click on the Sign In button.
Why become a Project Plan 365 authorized reseller?
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As an authorized Project Plan 365 reseller you gain access to various price discounts and special volume cost specials.
How do I get a reseller quote?
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In order to receive a reseller quote please send us the client name, client address and the number of licenses required for the quote.

How do I pay for a reseller order?
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Resellers pay online with a Credit Card.
How do I know the reseller order was completed?
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Once the order was fulfilled we will email you an email with the invoice attached.
How do I place a reseller order?
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The reseller order may be placed via a Purchase Order.
What is the reseller discount for Project Plan 365 Subscription?
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The discount is typically driven by the size of the opportunity, prior relationship with us and client size.
How do I become a Project Plan 365 reseller?
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In order to become a Project Plan 365 authorized reseller please contact us via www.projectplan365.com/contact
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