FAQs Sales & Billing

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FAQ › Category: Sales & Billing
How can I cancel my Business subscription from Microsoft Store?
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To cancel the Business Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
How to activate the Business subscription from Microsoft Store?
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To activate your subscription please follow the steps below:
1. Make sure you are Signed In in store with the same email address and password you used when you purchased the application. 
2. Open the Project Plan 365 app.
3. Go to menu "Help" - "Subscriptions". 
4. Click the "Start Business Subscription" button.
5. Wait for the confirmation message.
I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
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For the data from your account to be updated after you renew your subscription please follow the steps below:1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu "Help" - "Subscriptions".
4. Click the "Start Standard Subscription" button.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

How can I cancel my Standard subscription from Microsoft Store?
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To cancel the Standard Subscription, please go to "Help" menu - "Subscriptions" tab and click the "Cancel Subscriptions" button. Then, follow the instructions from Microsoft Store. We have no access to your account and cannot reach them on your behalf.
Will the credit card be stored after I purchase a subscription?
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Yes, the credit card information will be stored after purchasing a subscription.
Will I automatically be charged if my subscription expires?
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You will automatically be charged only if the “Auto-Renewal Subscription” is enabled. To see if the subscription will be auto-renewed, you can go to Billing page and see if the “Manage Subscription Renewal Option” button appears.
Where can I see the Billing Information?
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To see the Billing Information, go to , please go Project Plan 365 Portal - “Billing”. Note that only Admins can access the “Billing” tab.
How do I edit my payment information?
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To edit your payment information, please go Project Plan 365 Portal - “Billing” tab and click the “Edit Payment Information” button. Edit the fields you want and then click the “Save Payment Information” button.
With the Standard Plan, do I have an unlimited amount of projects?
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With the Standard subscription you can create as many projects as you like and you have the option to save them either locally on your device or on one of the supported cloud locations.
Why do I have a strange email associated with my Project Plan 365 account?
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The reason why that strange email address appears is because you set your email address to be hidden when signing in with Apple.

Please check the Hide My Email for Sign In with Apple article for more info.

Where can I see the information about my subscription?


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To see information regarding your Subscription please follow these steps:
1. Go to Online Portal page: https://www.projectplan365.com/ups/Account/SignIn
2. Sign In with your email and password.
3. Go to Account page in order to see the information about your subscription.

How do I renew the Standard Subscription?
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To renew the Standard Subscription, go to our Project Plan 365 Portal and Sign In with your Owner account. In Account page click on Renew Subscriptions button. Select the number of subscriptions that you want to renew and insert the billing info and credit card info, then click on the Place Order button. Note that you can renew a number greater or equal to the number of assigned Editor subscriptions.

You can also renew the Standard Subscription directly from our Project Plan 365 app. Go to File menu – AccountPurchase and click the Renew Subscriptions button. Then, follow the steps mentioned above.

How to renew a business subscription?
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To renew the Business Subscription, go to our Project Plan 365 Portal and Sign In with your Owner account. In Account page click on the Renew Subscriptions button. Select the number of subscriptions that you want to renew and insert the billing info and credit card info, then click on the Place Order button. Note that you can renew a number greater or equal to the number of assigned Editor subscriptions.

You can also renew the Business Subscription directly from our Project Plan 365 app. Go to File menu – AccountPurchase and click the Renew Subscriptions button. Then, follow the steps mentioned above.

If I buy the Project Plan 365 app can I invite multiple users?
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You can purchase multiple subscriptions under the same account and then you can invite team members in your organization, and you can share the files created with your team. Note that you must have Admin rights to perform this operation.

How do I see when my subscription expires?
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To see when your subscription expires Sign In to our Online Portal. The expiration date can be found in Account page.

You can also see the Subscription End Date directly in out Project Plan 365 app. Go to File menu – AccountAccount Information.

How do I purchase the Standard Subscription?
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In order to purchase the Standard Subscription, go to our Purchase page and click on the Buy Subscription button that is associated with the Standard Subscription. Sign In with your email and password, select the desired quantity and insert the billing info and the credit card info.

Another way to purchase the Standard Subscription is to go to Project Plan 365 Portal and Sign In with your email and password. In Account page click on the Buy Subscription button and follow the steps described above.

Also, you can purchase the Standard Subscription directly from our Project Plan 365 app. Go to File menu – Account and click the Purchase button.

What is Reseller discount?
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A reseller discount is a deduction from the face amount of an invoice for partner that acts as an intermediary between companies.
What is Reseller?
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A reseller is a type of partner that acts as an intermediary between companies that make or distribute IT products or services.
What is Purchase order?
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A purchase order represents a buyer-generated document that authorizes a purchase transaction.
What is renew subscription?
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Renew subscription is a functionality that automatically renews the subscription of your product before it expires.
What is automatic renewal?
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The Automatic Renewal is a service that automatically renews the subscription of your product before it expires.
Can I edit the MS Project files with Project Plan 365 app?
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With Project Plan 365 app, you can edit, save, share and collaborate on files created in Microsoft Project.
What is debit card?
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A debit card is a card that allows the holder to transfer money electronically.
What is platform?
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A platform is a group of technologies that are used as a base upon which other applications, processes or technologies are developed
What is device?
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A device is a unit of physical hardware or equipment.
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