FAQ Project Plan 365

Browse by Category

How do I start 14 days Business Trial if I purchased the Standard Subscription?
Question Link
Answer

If you purchased the Standard subscription, to start 14 days Business Trial, please Sign In with your email and password in Project Plan 365 Portal and in Account page click on the Start 14 days Business Trial button.

After this, you can invite other Team Members to join your organization in Team page and you can insert the Business Name in Account page.

In order to use the Business Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

How do I start a 14-Day Business Trial?
Question Link
Answer

To start the Business Trial, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Business Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard Trial to start. In Account and Billing pages you will see the details about the Business Trial. After this, you can invite other Team Members to join your organization in Team Members page.

In order to use the Business Trial features, download and install our latest application from our website https://www.projectplan365.com/download/. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

What does the “Start 14-Day Business Trial” functionality do?
Question Link
Answer

The “Start 14-Day Business Trial” functionality allows you to evaluate for free our application for 30 days. The 30 days free trial include the fully functional product.

How to start a Standard Trial using Apple Pay?
Question Link
Answer

To start the Standard Trial using Apple Pay, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, click on the Apple Pay option, confirm the payment by clicking on the Pay button for your 14-day Standard Trial to start.
Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.
The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How to start a Standard Trial using Google Pay?
Question Link
Answer

To start the Standard Trial using Google Pay, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, click on the Google Pay option, confirm the payment by clicking on the Pay button for your 14-day Standard Trial to start.
Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.
The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How to start a Business Trial using a standard credit card?
Question Link
Answer

To start the Business Trial using a credit card, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Business Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and a valid credit card number then click on the “Start trial” button for your 14-day Standard Trial to start.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How to start a Standard Trial using a standard credit card?
Question Link
Answer

To start the Standard Trial using a credit card, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and a valid credit card number then click on the “Start trial” button for your 14-day Standard Trial to start.
Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expires.
The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How many days is available the trial?
Question Link
Answer

The trial period is 14 days.

What happens if I don’t add card information when starting a trial?
Question Link
Answer

If you skip adding card information when Signing Up to Project Plan 365 your account cannot be used inside the application. In order to be able to use the Standard or Business trial features please add the required information to start a trial. Click here to learn more about how to start a Standard Trial or a Business Trial. You can always cancel Auto-Renewal anytime during the trial period expires.

Is my trial canceled if I stop auto-renewal?
Question Link
Answer

If you decide to cancel the Auto-Renewal so you won’t be automatically charged at the end of your 14-day free trial, your account will become inactive and you won’t be charged for anything. To continue using the app features, please place an order from our Purchase page.

Can I start a trial without adding my card information?
Question Link
Answer

Please know that the credit card is required when starting a trial.

If you have any other questions about starting a trial without a credit card, please submit an online ticket with your request at our Support.

Can I use Project Plan 365 without paying anything?
Question Link
Answer

Project Plan 365 can only be used with an active Trial or Subscription. You can start a 14-Days free Trial in order to have access to the fully functional product.

To start the Standard Trial, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions during your trial period only if you don’t cancel Auto-Renewal before your trial expire.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

What is Trial 14 days?
Question Link
Answer

Trial 14 days represents a period of time in which the user has full access of the product.

Will I be able to use the application after the trial expires?
Question Link
Answer

After the trial expires, you cannot use the application without an active Standard or Business Subscription. To only open and view the project files, you can use our Web application.

I upgraded to Business Trial and I would like to cancel the Standard Trial before it kicked in at the end of the 14 days trial.
Question Link
Answer

On our website, once you upgraded to Business Trial Subscription, you won't be separately charged after your Standard Trial Subscription expires. Your Standard Trial is automatically connected to the Business Trial.

How long is the trial period?
Question Link
Answer

The trial period is 14 days.

How do I unlock the features on the web application?
Question Link
Answer

To unlock the features you need to start a 14-Day Standard or a Business trial.

What does the “Start 14-Day Standard Trial” functionality do?
Question Link
Answer

The “Start 14-Day Standard Trial” functionality allows you to evaluate for free our application for 14 days.

Can I still view and print app project files after the trial period expires?
Question Link
Answer

After your trial expires, you need to purchase a subscription in order to use the application.

Is Project Plan 365 free or do I have to pay?
Question Link
Answer

You can use our application for free only by starting the 30-days free trial. After that, you need to purchase the Standard or the Business Subscription from our website in order to be able to use the application.

Is there a free version that I can use?
Question Link
Answer

You can use our application in Free Read-Only mode in our web application: https://online.projectplan365.com/projectviewernow/tViews.aspx

After I buy the Business package from the website will I receive a license key?
Question Link
Answer

After you buy the Business Subscription you will have the subscription assigned to the email address on which you were logged in when the payment has been done. In order to use the purchased subscription, you need to Sign In with your email and password inside Project Plan 365 app (in Store and Web apps, looks for the Sign In button in the top right corner or go to menu File - Account - click on Sign In).

Can I skip the app survey?
Question Link
Answer
You can skip the app survey by clicking on the Skip button during any question.
What is an app survey?
Question Link
Answer
An app survey in Project Plan 365 is a feedback tool designed to collect user opinions, preferences, and suggestions about the app's features, functionality, and overall user experience to improve future updates and enhancements.
How do I Sign Up with a third-party login?
Question Link
Answer

To Sign Up with a third party login, go to our Create Account page and click on one of the following buttons: Sign Up with AppleSign Up with GoogleSign Up with Microsoft Work AccountSign Up with LinkedIn. 

Contact
Chat