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FAQ › Category: Account
Will I be able to use the application after the trial expires?
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After the trial expires, you cannot use the application without an active Standard or Business Subscription. To only open and view the project files, you can use our Web application.

I upgraded to Business Trial and I would like to cancel the Standard Trial before it kicked in at the end of the 14 days trial.
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On our website, once you upgraded to Business Trial Subscription, you won't be separately charged after your Standard Trial Subscription expires. Your Standard Trial is automatically connected to the Business Trial.

How long is the trial period?
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The trial period is 14 days.

How do I unlock the features on the web application?
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To unlock the features you need to start a 14-Day Standard or a Business trial.

How do I start a 14-Day Standard Trial?
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To start the Standard Trial, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and add a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 30-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.

In order to use the Standard Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

What does the “Start 14-Day Standard Trial” functionality do?
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The “Start 14-Day Standard Trial” functionality allows you to evaluate for free our application for 14 days.

Can I skip the app survey?
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You can skip the app survey by clicking on the Skip button during any question.
What is an app survey?
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An app survey in Project Plan 365 is a feedback tool designed to collect user opinions, preferences, and suggestions about the app's features, functionality, and overall user experience to improve future updates and enhancements.
How do I Sign Up with a third-party login?
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To Sign Up with a third party login, go to our Create Account page and click on one of the following buttons: Sign Up with AppleSign Up with GoogleSign Up with Microsoft Work AccountSign Up with LinkedIn. 

How do I Sign Up if I did not download the product?


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To Sign Up if you didn’t download the product, go to our Create Account page and insert your email and password or Sign Up with a third-party account (Apple, Google, Microsoft or LinkedIn). 

How do I create an account on Project Plan 365?
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To create an account, you need to access the Create Account page.

Insert your email and password or Sign Up with a third-party login.

How do I Sign In with Microsoft inside Project Plan 365 application?
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In order to Sign In with your Microsoft account inside Project Plan 365 application, open the application and in the Sign In dialog that is prompted, click on the “Sign In with Microsoft” button. A pop-up dialog will appear where you need to type your Microsoft email address and password and click on the “Sign In” button.

I don’t see an option for Sign In inside Project Plan 365.
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Please make sure you downloaded and installed our latest application from our website or Microsoft/Apple Store. In our website application the Sign In dialog will be prompted while in the Store apps, on the top right corner, you should see the Sign In button. Or you can also go to the backstage menu File - Account and click the Sign In button.

How to use Project Plan 365 app over different platforms and devices?
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In order to use Project Plan 365 on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Standard/Business Subscription from our website. You can purchase the Standard/Business Subscription from our Purchase page. Download and install our latest app from the Download page. In order to use the purchased subscription, just Sign In with your email and password inside the Project Plan 365 app (in Sore and Web apps, look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

I just signed up, how can I start using the software now?
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Please Sign In with your email and password inside the Project Plan 365 app (in Sore and Web apps, look upper right corner for Sign In button or go to the backstage menu File – Account and click the Sign In button).

Where is the license/registration key?
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If you have bought a subscription from our website and inside the application it still states you are still in trial or Free Read-Only mode, please Sign In with your email and password inside the Project Plan 365 app. (in Sore and Web apps, look upper right corner for Sign In button or go to the backstage menu File - Account and click the Sign In button).

How to Sign In inside Project Plan 365 application?
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To Sign In inside Project Plan 365, open the application and in the Sign In dialog that is prompted, insert your Project Plan 365 email address and password or Sign In with a third-party account (Apple, Google, Microsoft, LinkedIn).

What is Apple Pay payment?
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Apple Pay is a payment service provided by Apple Inc. that allows users to make payments to service providers, users, merchants, billers or third parties using any Payment Instruments accepted through Apple Pay.Note that Face ID, Touch ID or your passcode is required for purchases on your iPhone, Mac or iPad.
What is Google Pay payment?
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Google Pay is a payment solution application which facilitates Google Pay Service. Through Google Pay, you may send payments to service providers, Users, Merchants, Billers or third parties using any Payment Instruments accepted through Google Pay.
How do I update my payment method?
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To edit your payment information, please go Project Plan 365 Portal - “Billing” tab and in the Payment Details section click the “Update Payment Method” button. Either enter a new credit card and click on the “Save card” button or select the Google Pay/Apple Pay option and confirm.
What email address is my account under?
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If you need help in finding your account information, please submit a ticket at Contact Support.
What features are available for each subscription plan?
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You can check what features are available for the Standard and Business Subscriptions from our Subscription Comparison Article.
Do you have a privacy policy?
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You can access our privacy policy from our Privacy Policy page.
How can I Sign In on Android device?
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Go to the backstage menu Account on your Android device. Click on the Sign In button and enter your email and password. The Account menu for Android devices is available only in the application from our website. Please download and install our latest application from the Download page. Then, from backstage, click on the Account menu.

I want to know if your software supports SSO option.
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Unfortunately, we don’t have integration with SAML SSO. We have an alternative by signing with Microsoft Azure AD or Google accounts.
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