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I renew my business subscription from App Store. How can I update my Project 365 account info?
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Answer

If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

  1. Make sure you downloaded and installed our latest application from App Store.
  2. Open application.
  3. Sign In with your Project 365 expired account.
  4. In the trial/subscription expired dialog click on Already purchased? button.
  5. Press on “Restore Editor Business Subscription”.
  6. Wait for the confirmation message.
I purchased Standard subscription from App Store. How can I use this subscription on another platform or device?
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To use the Standard subscription purchased from App Store on other platforms, follow the steps below:

  1. Downloadinstall and open our application from App Store.
  2. Create a new account or Sign In with an existing one that doesn't have any active subscription.
  3. If you created a new account - in the Start Trial dialog click on the Restore Subscription button in the bottom right corner; If you Signed In with an expired account - click on the Already Purchased? button.
  4. Click the Restore Standard Editor Subscription button and wait for the confirmation message.
  5. To use the subscription on other device/platform, Download and install the latest app from our website and then Sign In with your email and password inside the application.
I renew my Standard Subscription from App Store. How can I update my Project 365 account info?
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Answer

If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

  1. Make sure you downloaded and installed our latest application from App Store.
  2. Open the application.
  3. Sign In with your Project 365 expired account.
  4. In the trial/subscription expired dialog click on Already purchased? button.
  5. Press on “Restore Editor Standard Subscription”.
  6. Wait for the confirmation message.
I renew my standard subscription from App Store. How can I update my Project 365 account info?
Question Link
Answer

If you have renewed your subscription and the data has not been updated into the application please follow the steps below:

  1. Make sure you downloaded and installed our latest application from App Store.
  2. Open the application.
  3. Sign In with your Project 365 expired account.
  4. In the trial/subscription expired dialog click on Already purchased? button.
  5. Press on “Restore Editor Standard Subscription”.
  6. Wait for the confirmation message.
I renew my Business subscription from Microsoft Store. How can I update my Project 365 account info?
Question Link
Answer

For the data from your account to be updated after you renew your subscription please follow the steps below:

  1. Make sure you downloaded and installed our latest application from Microsoft Store.
  2. Sign In or Create a new account.
  3. In the dialog that appears, click on the Restore Subscription button from the bottom-right corner.
  4. Press on Restore Business Subscription.
  5. Wait for the confirmation message.
  6. The subscription information will be automatically transferred from Microsoft Store to your Project 365 account.
How can I cancel my Business trial for Project Viewer 365 from Microsoft Store?
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Answer

To cancel the Business trial for Project Viewer 365 from Microsoft Store, please go in our Online Portal and in Account page click on the Manage Plan button. In the dialog that appears, click on Cancel your free trial button. Select a reason or type one in then click on the Continue to cancel button for the next 3 steps. Click on Confirm Cancelation button. You will receive a confirmation email of cancelling the Auto-Renewal.

You can also cancel Auto-Renewal for the trial period from the Billing page, in the “Subscription Information” section click the Manage Plan button. In the dialog that appears, click on Cancel your free trial button. Select a reason or type one in then click on the Continue to cancel button for the next 3 steps. Click on Confirm Cancelation button. You will receive a confirmation email of cancelling the Auto-Renewal.

Please note that if you don’t cancel your trial before it expires you will be automatically charged for the number of subscriptions you assigned in the trial period. The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I start the 14-day free Business trial in Project Viewer 365 for Microsoft Store?
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Answer
To start a Business trial for Project Viewer 365 from Microsoft Store, please follow the steps below:
  1. Download and install our latest Project Viewer 365 application from Microsoft Store.
  2. Open the application.
  3. When the application starts, a dialog will appear asking you to Sign In or Create an Account.
  4. Click Create Account, then select the Business subscription option from the Summary section. Enter your email address and password, or choose one of the available third-party sign-up options, and click Continue.
  5. After signing up, a dialog displaying the 14-day trial information will appear.
  6. Make sure the Business option is selected in the Summary section, then click Start Free Trial.
  7. You will be redirected to a browser page where you must enter the required billing information. Add a valid credit card number or choose Google Pay or Apple Pay, then click Start Trial to activate your 14-day Business trial.
  8. Return to the Project Viewer 365 for Microsoft Store application and enjoy using the Business trial.
Why is a payment method required to start the Business free trial in Project Viewer 365 for Microsoft Store?
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Answer

A payment method is required to activate the trial and enable the subscription system.

You will not be charged during the trial period.

If you cancel before the trial ends, no charge will be applied. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

Will I be able to use the Project Viewer 365 from Microsoft Store application after the trial expires?
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After the trial expires, you cannot use the application without an active Standard or Business Subscription. To continue using the app features, please place an order from our Purchase page.
What happens if I create an account for Project Viewer 365 but don't start a trial?
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If you create an account for Project Viewer 365 but don't start a trial, your account will be inactive. In order to use the application, you need to start a Standard Trial or a Business Trial.

Note: If you do not start a trial after signing up, you will receive an email reminder from us to activate your account. Simply click on the Activate Account button from the email, select the desired payment method and click the Start Trial button.

How can I cancel my Standard trial for Project Viewer 365 from Microsoft Store?
Question Link
Answer

To cancel the Standard trial for Project Viewer 365 from Microsoft Store, please go in our Online Portal and in Account page click on the Manage Plan button. In the dialog that appears, click on Cancel your free trial button. Select a reason or type one in then click on the Continue to cancel button for the next 3 steps. Click on Confirm Cancelation button. You will receive a confirmation email of cancelling the Auto-Renewal.

You can also cancel Auto-Renewal for the trial period from the Billing page, in the “Subscription Information” section click the Manage Plan button. In the dialog that appears, click on Cancel your free trial button. Select a reason or type one in then click on the Continue to cancel button for the next 3 steps. Click on Confirm Cancelation button. You will receive a confirmation email of cancelling the Auto-Renewal.

Please note that if you don’t cancel your trial before it expires you will be automatically charged for the number of subscriptions you assigned in the trial period. The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I start the 14-day free Standard trial in Project Viewer 365 for Microsoft Store?
Question Link
Answer
To start a Standard trial for Project Viewer 365 from Microsoft Store, please follow the steps below:
  1. Download and install our latest Project Viewer 365 application from Microsoft Store.
  2. Open the application.
  3. When the application starts, a dialog will appear asking you to Sign In or Create an Account.
  4. Click Create Account, then select the Standard subscription option from the Summary Enter your email address and password, or choose one of the available third-party sign-up options, and click Continue.
  5. After signing up, a dialog displaying the 14-day trial information will appear.
  6. Make sure the Standard option is selected in the Summary section, then click Start Free Trial.
  7. You will be redirected to a browser page where you must enter the required billing information. Add a valid credit card number or choose Google Pay or Apple Pay, then click Start Trial to activate your 14-day Standard trial.
  8. Return to the Project Viewer 365 for Microsoft Store application and enjoy using the Standard trial.

Why is a payment method required to start the Standard free trial in Project Viewer 365 for Microsoft Store?
Question Link
Answer

A payment method is required to activate the trial and enable the subscription system.

You will not be charged during the trial period.

If you cancel before the trial ends, no charge will be applied. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

How do I remove my payment method?
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Answer
To remove your payment method, please go Project Plan 365 Portal - “Billing” tab and in the Payment Details section click the “Remove Payment Method” button. If auto-renewal is disabled, the payment method will be removed instantly.Note: If the Auto-Renewal is enabled, you will be asked to first cancel it or keep the payment method. To cancel the auto-renewal, click on Manage Plan button then follow the cancellation process.
Can I remove my credit card after starting a trial?
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To remove your payment method, please go Project Plan 365 Portal - “Billing” tab and in the Payment Details section click the “Remove Payment Method” button. Your credit card will be removed instantly. Note: In order to remove the credit card payment you need to first cancel the trial. You will be asked to first cancel it or keep the payment method. To cancel the trial, click on Manage Plan button then follow the cancellation process.
Why after I canceled the Business Trial, I cannot revert to Business Trial?
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If you cancelled the Business Trial, you cannot revert back to the trial on your own. Please submit an online ticket with your request at our Support.

How to cancel the Business Trial Subscription and revert to Standard Subscription?


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To revert to Standard Subscription after you started the Business trial please go to our Online Portal and in Account page click on Cancel Business Trial button. After that your trial will be reverted to Standard subscription.

How to manage the subscription cancelation?
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To manage the subscription cancelation, in our Online Portal go to Billing page and click Manage plan. In the dialog, click Cancel your plan. Select or add a reason then click on Continue to cancel during each step, on the last step click on Confirm cancellation. After completing the process, a confirmation email will be sent.Note: You can also manage the subscription cancelation directly from the app by going to menu File - Billing, click Manage plan and follow the same steps as above.
Can I switch my plan during the annual subscription?
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You can upgrade to the Business Subscription while having a purchased Standard Subscription, however you cannot reverse back to the Standard Subscription until it expires.
How do I start a 14-Day Standard Trial?
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To start the Standard Trial, please go to our Project Plan 365 Free Trial page and click on the “Start free trial” button. Type your email address and a password, select the Standard Subscription option from the Summary panel, then click on the “Continue” button. Once you created your account, fill in all the required information and add a valid credit card number then click on the “Start trial” button or click on Google Pay/Apple Pay option and confirm the payment for your 14-day Standard Trial to start. In Account and Billing pages you will see the details about the Standard Trial. After this, you can invite other Team Members to join your organization in Team Members page.

In order to use the Standard Trial features, download and install our latest application from our Download page. Then, each team member needs to Sign In with his email and password inside Project Plan 365 app.

Note: Please know that you won’t be charged during the 14-day free trial. Your card will be automatically debited for the number of assigned subscriptions only if you don’t cancel Auto-Renewal before your trial expires.

The subscription period will automatically renew unless you turn it off no later than 48 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, read the Cancel Subscription online help article.

What happens if I create an account but don't start a trial?
Question Link
Answer
If you create an account but don't start a trial, your account will be inactive. In order to use the application, you need to start a Standard Trial or a Business Trial.Note: If you do not start a trial after signing up, you will receive an email reminder from us to activate your account. Simply click on the Activate Account button from the email, select the desired payment method and click the Start Trial button.
Do I need to re-enter payment details when switching plans?
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No. If you’re still in your trial, no payment is collected. Your payment method will be charged only when the trial ends and the subscription starts.
Can I switch plans more than once during the trial?
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Yes. As long as you’re still in the trial period, you can change your plan at any time using the Manage plan dialog.
Where do I find the “Manage plan” option?
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You can find the Manage plan button in the Account or Billing tabs in our Online Portal, or in the Account/Billing section from File menu in the app.
Do I need to contact support to cancel my trial?
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No. You can complete the entire cancellation or plan switch process from your portal or app by going to Account or Billing page and clicking Manage plan.
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