FAQs Account

Account

Sales & Billing

How do I...?

Other

Browse by Category

Sign In/Activation issue
Subscription Info
Purchase Info
Trial Info
Upgrade Subscription
Forgot password
Cancel Subscription
All FAQs
FAQ › Category: Account
What is the cost of the software in Canadian Dollars?
Question Link
Answer
The Project Plan 365 costs are in US dollars and the costs can be found at https://www.projectplan365.com/purchase/.
I just purchased this but haven't received an email confirmation.
Question Link
Answer

If you purchased the application and you didn't receive the order confirmation email, please submit a ticket at https://www.projectplan365.com/newticket/index.

Can I experience collaborative mode during the trial period?
Question Link
Answer
In order to evaluate the real-time collaboration feature, please start a 30 days Business Trial on our Project Plan 365 Portal: https://www.projectplan365.com/ups/Account/SignUp. Then, Sign In with your email and password inside the Project Plan 365 app and open a file previously saved in My Projects - Drive 365 cloud service. Then, enable the Collaboration by going to menu Team – Collaborate.
Where to enter the license key?
Question Link
Answer
To enter the license key, go to menu Help - Register. Insert the license key and click on the Register button. Please note that if you purchased the Standard or Business Subscription for Project Plan 365 app, you don't need a license key, just Sign In with your email and password inside Project Plan 365 app.
How can I edit the task?
Question Link
Answer
You can edit mpp files using our editor tool Project Plan 365: https://www.projectplan365.com/download/.
Do I need a susbcription for each user?
Question Link
Answer

You need a subscription for each user that needs to edit the file. For viewers you can use our web application. It is forbidden for multiple users to use the same account.

I can't Sign in inside application.
Question Link
Answer
There are two possibilities. You purchased the application from store (Microsoft Store, App Store, Google Play Store) and you don't need to Sign In, just go to menu Help-Subscriptions and press on Start Complete Editor Subscription. Or you purchased the application from our website and you don't remember the email address you used. Please submit a ticket at https://www.projectplan365.com/newticket/index
Is it possible to edit in browser the mpp file?
Question Link
Answer
In order to edit your file in our web application, you need to start a 30 days free trial from our website or you can purchase the Individual or Business Subscription from our website: https://www.projectplan365.com/purchase
Does the Enterprise license have any geographical restrictions?
Question Link
Answer
There is no geographical restriction on the Enterprise model. You can use the Enterprise license key on any Windows or Mac device.

How many resources can I assign to Business when I am in Business Trial?


Question Link
Answer
When on Business Trial you can assign as many resources as you want.
When I assign a user to my business, he will receive an email?
Question Link
Answer
When you assign a user to your business if he has an account he will receive an email to join your Business. If the assigned resource doesn't have an account, the user receives also a link inside the email in order to set the password for his new account.​​
How can I Sign Up to start a business trial?
Question Link
Answer

You can start a Business Trial by following these steps: 

1. Create an account on our  Online Portal page: https://www.projectplan365.com/ups/Account/SignIn. 
2. In Account page click on Upgrade to Business button. 
3. Insert the name of your Business and click on Create button.

Can I assign my subscription to someone else?
Question Link
Answer

You can assign a subscription to a different user only if you have more than one subscription bought. Learn more about how to assign your subscription at: https://www.projectplan365.com/articles/assign-your-subscription/.

Can we assign a role so that a user can edit plan but not delete tasks?
Question Link
Answer
The Editor has full control over an mpp file. The Collaborator can only edit some columns specified by the Editor. The Viewer can only open and read the file.
If I buy the perpetual model will I pay only for support and maintenance in the future?
Question Link
Answer
The payment for the perpetual model is made once. In the first payment, it is included one year of free maintenance and support. After this, you will need to for yearly support and maintenance or use the application with no access to the latest updates or support.
If I buy the perpetual model and do not sign up for maintenance and support will the product still work?
Question Link
Answer
If you buy the perpetual model but do not pay for maintenance and support you will still be able to use the product but will not get access to latest releases or support unless the product is repurchase at full price.
Why is the Business edition not supporting the mobile platforms?
Question Link
Answer
The Business Subscription is available for iOS devices. On Android devices, you can Sign In with your email and password, but the real-time collaboration and the master project and subprojects features are not available at this point.
How do I see when my subscription expires?
Question Link
Answer
To see when your subscription expires Sign In to our Online Portal: https://www.projectplan365.com/ups/Account/SignIn. The expiration date can be found under the Account menu.
Can I create a new project directly from the Online Portal?
Question Link
Answer

In order to create a new project from the https://www.projectplan365.com/ups/Account, click on "Projects" button then on "New Project" button. You will be redirected to our https://www.projectplan365.com/projectviewernow/tViews.aspx.

Is it possible to make a renew just for 3 months?
Question Link
Answer
We provide only annual subscriptions or the perpetual model.
Why can I not edit if I did pay?
Question Link
Answer
If you have paid from a Store and cannot edit or use the application please follow the activation specific steps for the Store from which you have bought the subscription. If you purchased from our website, please Sign In with your email and password inside the application.
Can I upgrade to the Business Subscription only some of the users from my organization?
Question Link
Answer
The Upgrade to the Business Subscription can be made for a specific amount of users.
How do I modify my email address?
Question Link
Answer
To modify your email address please contact our support team https://www.projectplan365.com/contact-support/.
Do you have the edit functionality?
Question Link
Answer
You can edit mpp files using our editor tool https://www.projectplan365.com/download/.
Can I still view and print app project files after the trial period expires?
Question Link
Answer
After your trial expires, you can use our web application in free viewer mode and you can view and print your files https://www.projectplan365.com/projectviewernow/tViews.aspx.
123…5Next »