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FAQ › Category: Account
How can I start a trial?
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Please Sign Up in our Online Portal. Then, download and install our latest application from the link below:

https://www.projectplan365.com/download/

After this, please Sign In with your email and password inside Project Plan 365 app (look upper right corner for Sign In button).

Can I create a new project directly from the Online Portal?
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In order to create a new project from the https://www.projectplan365.com/ups/Account, click on "Projects" button then on "New Project" button. You will be redirected to our https://www.projectplan365.com/projectviewernow/tViews.aspx.

How can I view all my Business projects?
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In order to view all projects from your business, you need to go to our https://www.projectplan365.com/ups/Account and click on the "Projects". You will see the list with all the business projects that were saved in My Projects - Drive 365 folder.

How much does the Business Subscription cost?
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To find the information about the cost for Business Subscription, please visit: https://www.projectplan365.com/purchase.

How much does the Individual Subscription cost?
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To find the information about the cost for Individual Subscription, please visit: https://www.projectplan365.com/purchase.

How do I Sign Up if I did not downloaded the product?
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To Sign Up if you did not download any software go to this link and fill in the empty fields then click Sign Up: https://www.projectplan365.com/ups/Account/SignUp?cmd=HPU_TRIAL.

Could you please extend my trial period?
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Please submit an online ticket with your request at https://www.projectplan365.com/newticket.

I purchased from App Store and I would like a refund.
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If you have purchased from App Store and need a refund we are sorry to announce you that we have no access to your account in App Store and cannot contact them on your behalf. Please reach out to them to cancel your subscription and get refunded: https://support.apple.com/en-us/HT204084.

How can I change the password for my account?
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If you forgot your password please follow the steps from this link: https://www.projectplan365.com/articles/forgot-password/.

Why I cannot purchase from Microsoft Store?
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If you can not purchase from Microsoft Store please download and install our latest application from our website: https://www.projectplan365.com/download/. Then proceed with the purchase from our website directly: https://www.projectplan365.com/purchase/.

I purchased Advanced Viewer subscription from App Store. How can I use this subscription on other platform or device?
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If you have bought your subscription from App Store and want to use it on other platforms please follow the steps below:
1. Make sure you downloaded and installed our latest application from App Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Restore Advanced Viewer Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project Plan 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp.
7. Sign In with your email and password inside the application in order to copy the subscription information from App Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from the following link: https://projectviewercentral.com/download/.
9. Then Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button).

If you use the Mac platform, please read the following article: https://www.projectplan365.com/articles/apple-store-mac-purchase-subscription/.

If you use the iOS platform, please read the following article: https://www.projectplan365.com/articles/apple-store-ios-purchase-subscription/.

I purchased Complete Editor subscription from Microsoft Store. How can I use this subscription on other platform or device?
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To use your subscription on multiple platforms please follow the steps below:
1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp.
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from this link: https://www.projectplan365.com/download/.
9. Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button).
For more information, please read the following article: https://www.projectplan365.com/articles/microsoft-store-purchase-subscription/.

I purchased Advanced Viewer subscription from Microsoft Store. How can I use this subscription on other platform or device?
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To use your subscription on multiple platforms please follow the steps below:
1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Advanced-Viewer Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp.
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from this link: https://projectviewercentral.com/download/.
9. Sign In with your email and password inside Project Viewer 365 application (look upper right corner for Sign In button).

For more information, please read the following article: https://www.projectplan365.com/articles/microsoft-store-purchase-subscription/.

I renew my subscription from App Store. How can I update my Project 365 account info?
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If you have renewed your subscription and the data has not been updated into the application please follow the steps below:
1. Make sure you downloaded and installed our latest application from App Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Restore Complete Editor Subscription.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from App Store to your Project 365 account.

I renew my subscription from Microsoft Store. How can I update my Project 365 account info?
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For the data from your account to be updated after you renew your subscription please follow the steps below:
1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription.
5. Wait for the confirmation message.
6. Sign In with your Project 365 email and password inside the application in order to transfer the subscription information from Microsoft Store to your Project 365 account.

How to activate the Advanced-Viewer subscription from Microsoft Store?
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To activate your subscription please follow the steps below:
1. Make sure you are Signed In in store with the same email address and password you used when you purchased the application.
2. Open Project Viewer 365 app.
3. Go to menu Help - Subscriptions.
4. Press on Start Advanced View-Only Subscription button.
5. Wait for the confirmation message.
6. Restart application.
7. The application will be unlocked.

How to activate the Complete Editor subscription from Microsoft Store?
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To activate your subscription please follow the steps below:
1. Make sure you are Signed In in store with the same email address and password you used when you purchased the application.
2. Open Project Plan 365 app.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription button.
5. Wait for the confirmation message.
6. Restart application.
7. The application will be unlocked.

How to activate Advanced Viewer subscription from App Store?
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To activate the Advanced Viewer Subscription from App Store follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, Click on Store and see what's on ˜View My Account").
2. Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store).
3. Open Project Viewer 365 app.
4. Go to menu Help - Subscription and Press Restore Advanced-Viewer Subscription.
5. Wait for the confirmation message.
6. Restart application.
7. After restart, the application will be unlocked.

Where can I see the information about my business subscription?
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To see information regarding your Business Subscription please follow these steps:
1. Go to Online Portal page: https://www.projectplan365.com/ups/Account/SignIn
2. Sign In with your email and password.
3. Go to Account page in order to see the information about your Business subscription.

How can I Sign Up to start a business trial?
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You can start a Business Trial by following these steps:
1. Create an account on our Online Portal page: https://www.projectplan365.com/ups/Account/SignIn.
2. In Account page click on Upgrade to Business button.
3. Insert the name of your Business and click on Create button.

How can I revert to Business subscription if I canceled the subscription?
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If you canceled your subscription and want to revert to the Business Subscription please follow these steps:
1. Go to Online Portal page: https://www.projectplan365.com/ups/Account/SignIn
2. Sign In with your email and password.
3. In Account page, click on Upgrade to Business button.

I purchased Complete Editor subscription from App Store. How can I use this subscription on other platform or device?
Question Link
Answer

If you have bought your subscription from App Store and want to use it on other devices please make sure you downloaded and installed our latest application from App Store.
1. Open application.
2. Go to menu Help-Subscriptions.
3. Press on Restore Complete Editor Subscription.
4. Wait for the confirmation message.
5. If you don’t have a Project Plan 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp?cmd=HPU_TRIAL.
6. Sign In with your email and password inside the application in order to copy the subscription information from App Store to your Project 365 account.
7. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from the following link: https://www.projectplan365.com/download/.
8. Then Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button).

If you use the Mac platform, please read the following article: https://www.projectplan365.com/articles/apple-store-mac-purchase-subscription/.

If you use the iOS platform, please read the following article: https://www.projectplan365.com/articles/apple-store-ios-purchase-subscription/.

I would like to cancel the membership and seeking your support on the refund please.
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If you want a refund please be advised that our sales are final because we offer 30 days of trial version of the fully functional product - see the following link, which is displayed when placing the order: https://www.projectplan365.com/returnpolicy/​.

How can I cancel my trial on Project Plan 365?
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If you downloaded the trial version from App / iTunes Store then Apple store will bill you automatically after 30 days. You need to make sure you cancel your subscription before 30 days. We have no access to your account and cannot reach them on your behalf: https://support.apple.com/en-us/HT202039.

In Windows Store - they will ask you to confirm that you agree with the purchase so you can say No: https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-subscription.

And with the account created on our website - we do nothing - the only thing it’s that once the trial expires you will not be able to use it until you purchase it.​

How to use Project Plan 365 app over different platforms and devices?
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In order to use the full editor on multiple platforms (macOS, iOS, Windows, Android) you should purchase the Individual Subscription from our website or from store. You can purchase the Individual Subscription from the following link: https://www.projectplan365.com/purchase/. Please download and install our latest app from this link:https://www.projectplan365.com/download/. In order to use the UPS subscription, just sign in with your email and password from the Project Plan 365 app (look upper right corner for sign in button).For more information read our online help: https://www.projectplan365.com/onlinehelp.