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FAQ › Category: Account
Does the Enterprise license have any geographical restrictions?
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There is no geographical restriction on the Enterprise model. You can use the Enterprise license key on any Windows or Mac device.

How many resources can I assign to Business when I am in Business Trial?


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When on Business Trial you can assign as many resources as you want.
When I assign a user to my business, he will receive an email?
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When you assign a user to your business if he has an account he will receive an email to join your Business. If the assigned resource doesn't have an account, the user receives also a link inside the email in order to set the password for his new account.​​
How can I Sign Up to start a business trial?
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You can start a Business Trial by following these steps: 

1. Create an account on our  Online Portal page: https://www.projectplan365.com/ups/Account/SignIn. 
2. In Account page click on Upgrade to Business button. 
3. Insert the name of your Business and click on Create button.

Can I assign my subscription to someone else?
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You can assign a subscription to a different user only if you have more than one subscription bought. Learn more about how to assign your subscription at: https://www.projectplan365.com/articles/assign-your-subscription/.

Can we assign a role so that a user can edit plan but not delete tasks?
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The Editor has full control over an mpp file. The Collaborator can only edit some columns specified by the Editor. The Viewer can only open and read the file.
If I buy the perpetual model will I pay only for support and maintenance in the future?
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The payment for the perpetual model is made once. In the first payment, it is included one year of free maintenance and support. After this, you will need to for yearly support and maintenance or use the application with no access to the latest updates or support.
If I buy the perpetual model and do not sign up for maintenance and support will the product still work?
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If you buy the perpetual model but do not pay for maintenance and support you will still be able to use the product but will not get access to latest releases or support unless the product is repurchase at full price.
Why is the Business edition not supporting the mobile platforms?
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The Business Subscription is available for iOS devices. On Android devices, you can Sign In with your email and password, but the real-time collaboration and the master project and subprojects features are not available at this point.
How do I see when my subscription expires?
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To see when your subscription expires Sign In to our Online Portal: https://www.projectplan365.com/ups/Account/SignIn. The expiration date can be found under the Account menu.
Can I create a new project directly from the Online Portal?
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In order to create a new project from the https://www.projectplan365.com/ups/Account, click on "Projects" button then on "New Project" button. You will be redirected to our https://www.projectplan365.com/projectviewernow/tViews.aspx.

Is it possible to make a renew just for 3 months?
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We provide only annual subscriptions or the perpetual model.
Why can I not edit if I did pay?
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If you have paid from a Store and cannot edit or use the application please follow the activation specific steps for the Store from which you have bought the subscription. If you purchased from our website, please Sign In with your email and password inside the application.
Can I upgrade to the Business Subscription only some of the users from my organization?
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The Upgrade to the Business Subscription can be made for a specific amount of users.
How do I modify my email address?
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To modify your email address please contact our support team https://www.projectplan365.com/contact-support/.
Do you have the edit functionality?
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You can edit mpp files using our editor tool https://www.projectplan365.com/download/.
Can I still view and print app project files after the trial period expires?
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After your trial expires, you can use our web application in free viewer mode and you can view and print your files https://www.projectplan365.com/projectviewernow/tViews.aspx.
Why has my account reverted to the trial version?
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If you have a paid Individual Subscription and you have started the Business Trial by mistake please follow these steps:1. Go to Online Portal.
2. Sign In with your email and password.
3. If you have files in Drive 365, please save them to your local machine.
4. Then, in Account page, click on Cancel Subscription button.
5. Sign Out and back Sign In inside application with your email and password.
I purchased Complete Editor subscription from Microsoft Store. How can I use this subscription on other platform or device?
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To use your subscription on multiple platforms please follow the steps below:
1. Make sure you downloaded and installed our latest application from Microsoft Store.
2. Open application.
3. Go to menu Help - Subscriptions.
4. Press on Start Complete Editor Subscription.
5. Wait for the confirmation message.
6. If you don’t have a Project 365 account, Sign Up in our Online Portal page: https://www.projectplan365.com/ups/Account/SignUp.
7. Sign In with your email and password inside the application in order to copy the subscription information from Microsoft Store to your Project 365 account.
8. Then, if you want to use the subscription on other device or platform you need to download and install on that device the latest app from this link: https://www.projectplan365.com/download/.
9. Sign In with your email and password inside Project Plan 365 application (look upper right corner for Sign In button).
For more information, please read the following article: https://www.projectplan365.com/articles/microsoft-store-purchase-subscription/.

How to activate the subscription from App Store?
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To activate your subscription from App Store, please follow the steps below:
1. First please check if you are signed in on App Store with the account used to buy the subscription (to find this info, open App Store, Click on Store and see what's on ˜View My Account").
2. Also please make sure you have now on MAC the same Region (the same with Region when you purchase the application from store). 
3. Open Project Viewer 365 app. 
4. Go to menu Help - Subscription and Press Restore Editor Subscription. or Restore Advanced View-Only Subscription.
5. Wait for the confirmation message.
6. Restart application.
7. After restart, the application will be unlocked.

How can I start a trial?
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Please Sign Up in our Online Portal. Then, download and install our latest application from the link below:

https://www.projectplan365.com/download/

After this, please Sign In with your email and password inside Project Plan 365 app (look upper right corner for Sign In button).

How can I view all my Business projects?
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In order to view all projects from your business, you need to go to our https://www.projectplan365.com/ups/Account and click on the "Projects". You will see the list with all the business projects that were saved in My Projects - Drive 365 folder.

How much does the Business Subscription cost?
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To find the information about the cost for Business Subscription, please visit: https://www.projectplan365.com/purchase.

How much does the Individual Subscription cost?
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To find the information about the cost for Individual Subscription, please visit: https://www.projectplan365.com/purchase.

How do I Sign Up if I did not downloaded the product?
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To Sign Up if you did not download any software go to this link and fill in the empty fields then click Sign Up: https://www.projectplan365.com/ups/Account/SignUp?cmd=HPU_TRIAL.

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